CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday.  This is descrimination!

young thomas replied on 29/04/2016 08:23

Posted on 29/04/2016 08:23

I guess tricky decisions have to made on occasions! No matter what criteria is used to make these, it won't please all of those folk disappointed by such unavoidable and possibly unforeseen circumstances. 

agreed, M...there will have to be a process in place for these times.....

.hence my call for a definitive, clear, unambiguous statement from the club on 'exactly' what this process is...

Not some airy fairy 'weasle words' which give them carte blanche to bump who they 'feel' they should.

so, come on CC. nice and clear so that we can all understand.

thank you.Happy

mickysf replied on 29/04/2016 08:34

Posted on 29/04/2016 08:34

Like so many decisions the devil may just be in the detail, it could be site specific, pitch spectic, event specific, detail specific, booking specific. not easy to encompass in a straightforward, unambiguous coverall statement possibly!

young thomas replied on 29/04/2016 08:43

Posted on 29/04/2016 08:43

Like so many decisions the devil may just be in the detail, it could be site specific, pitch spectic, event specific, detail specific, booking specific. not easy to encompass in a straightforward, unambiguous coverall statement possibly!

so, some general 'principals' with a dollop of 'wardens discretion' (or EG discretion?) on top?

if its a flexible system like this, there will always be room for a bum decision and the club being left open to criticism, as (it seems) in this case.

if the site becomes overbooked by (say) three bookings due to removal of three pitches for 'unforseen circumstances' the it would seem the fairest process is to bump the last three bookings, irrespective of 'the profitability/viability' of the site....or whatever it was they came up with....

if its really 'last booked' etc then there can be no ambiguity.

a 'last booked, but i think it would be better if we......' system is asking for trouble, as we now know.....

replied on 29/04/2016 09:01

Posted on 29/04/2016 09:01

It may be that the club have a duty of confidentiality over vivien's situation and so cannot post any details on this forum about her particular case. 

It must have also caused them some concern that a thread has been created that has become a witch hunt against the club and the staff who work there and designed to put other members off using the club when the aim of the club is to give all its members the best quality service that is possible.

This forum is perhaps not intended to be used as a means of naming and railing against particular members of staff who are just trying to do a difficult job in the best possible way.

young thomas replied on 29/04/2016 09:08

Posted on 29/04/2016 09:08

im certainly not railing against the club Malcolm, merely requesting a clear, easily understood, fair system for those circumstances that are deemed unavoidable.

replied on 29/04/2016 09:19

Posted on 29/04/2016 09:19

im certainly not railing against the club Malcolm, merely requesting a clear, easily understood, fair system for those circumstances that are deemed unavoidable.

Write your comments here...It looks as though, in this case, BB, it was a question of warden's discretion. It could have happened to any of us and if it did, most of us would have accepted the decision without complaint. So it seems a little unfair that wild accusations of discrimination are being made against the club when all the club was trying to do was act in the best interest of all its members. How can you expect the club to give favouritism to one particular member simply because she organises solo events when there are others in the club who are couples or families that also need consideration?

young thomas replied on 29/04/2016 09:33

Posted on 29/04/2016 09:33

It should still be "last in, first out" as that is the only equitable way. Anything else is discriminatory.

exactly, embellishing the process to include any sort of 'discretion' is asking for trouble.

 

replied on 29/04/2016 09:36

Posted on 29/04/2016 09:36

It should still be "last in, first out" as that is the only equitable way. Anything else is discriminatory.

Write your comments here...I doubt that the club intended to discriminate against any one particular individual, CY. If anything, they have acted in favour of vivien by giving her three free site night vouchers. So why can't she appreciate their kind gesture instead of trying to create disharmony and fear amongst other members by saying their bookings are not safe and continuing to maintain such a theme when the club have probably gone overboard in trying to appease her.

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