CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday.  This is descrimination!

ChefJim replied on 30/04/2016 19:32

Posted on 30/04/2016 19:32

Amazing!  People defending the indefensible!  It should never have happened in the first place!

Write your comments here...What happened, happened for reasons unknown to us because the club are trying not to breach confidentality about one particular member. Most of us would have accepted the club's decision and found another venue. Last November, I applied for a seasonal pitch at Northbrook Farm which would have enabled me to park the caravan there for the entire season at a much lower cost. I was unsuccessful and so accepted the decision and have arranged alternative places to stay in order to comply with the 21 day rule. So why does vivien insist on upsetting other members by shouting so loud about her particular situation which is between her and the club and nothing to do with the rest of us?

Write your comments here...are there no occupancy time limits on seasonal pitches, s I thought seasonal pitches were to save towing every weekend. Also if as you say it would have saved you money then are you not guilty of reducing the profits going into the clubs coffers to benefit the members?

DavidKlyne replied on 30/04/2016 20:19

Posted on 30/04/2016 20:19

I don't think we are making any progress here so I will close the thread subject to review by the Community Manager. It will still be available to view but not to comment.

Thanks

David

RochelleCC replied on 03/05/2016 12:45

Posted on 03/05/2016 12:45

Hi everyone,

I have to agree with David here – I don’t think we are making any progress with this thread so it will remain closed. All speculative comments and defamatory comments towards other members have been removed.

As to the OP, this matter was dealt with outside Club Together.

The response from the Regional Manager on this matter states:

“Bookings are cancelled on a ‘last in, first out’ basis. Consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible. This decision was made for the benefit of the membership of a whole and to maximise monies to be reinvested into the Club for the benefit of all members, not just those who had made a booking on that particular occasion. The booking in question was for seven nights and it was not guaranteed that the remaining three (mid-week) nights would be resold.

We can only apologise once again for the inconvenience and undue stress caused in this cancellation.”

Rochelle

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