Booking terms and conditions

Please read these terms carefully when booking with us for both UK and overseas travel.

Our UK booking conditions form part of our terms and conditions. For more information please refer to the UK Sites Directory & Handbook, or call us on 01342 326 944.

Our overseas booking conditions form part of our terms and conditions, together with our essential information, booking information, the information contained in the Advice and Information section and all other general information found in our brochure or on our website.

If you have any questions about any of our overseas terms and conditions please call us on 01342 316 101.

UK bookings terms and conditions

UK site booking terms and conditions

This page sets out the legal terms and conditions (booking terms) which apply when you book a stay at one of our UK Club sites - meaning those that we own or manage (a Club site) and also where you book multiple services in such a way so as to create a Package under the Package Travel and Linked Travel Arrangements Regulations 2018. Please remember to check the booking terms for "Affiliated sites" or “Certificated Listings” at the time of booking as they will differ from these booking terms.

These booking terms incorporate the Club site rules, the cancellation policykeeping safe on a Club site terms and any other document referred to within them or that we brought to your attention before confirming your booking shall apply to each booking you make and shall form the basis of your contract with The Caravan Club Limited trading as The Caravan and Motorhome Club, a company registered in England with company no: 00646027 and registered office address of East Grinstead House, East Grinstead, West Sussex, RH19 1UA (“we” “us” and “our”). Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them the contract between us for a booking (the contract).

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  1. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
  2. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
  3. he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  4. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

If you accept the booking terms, the Club site rules, the cancellation policy and the keeping safe on a Club site terms, please tick the appropriate box as part of The Club site booking process. If you refuse to accept these booking terms, you will not be able to make a booking.

Please Note:

Our obligations to you will vary depending upon whether we act as a principal in a single service booking (i.e. a booking of a campsite only) or as a package organiser in the sale of a package holiday (e.g. where you combine a campsite booking with a Eurotunnel or ferry booking); our differing obligations are set out below, in three separate sections:

(A)   Section A contains the conditions which will apply to all bookings.

(B)   Section B contains the conditions which will apply where you make a single-service booking with us, where we are acting as Principal – most commonly this will be the case where you book a campsite only.

(C)   Section C contains the conditions which will apply when you make a booking with us where we act as the package organiser – most commonly this will be the case where you combine a booking of a campsite with a transport arrangement (such as a Eurotunnel or ferry booking).

SECTION A – APPLICABLE TO ALL BOOKINGS

1. Use of our website

Your use of our website is governed by our terms and conditions of website use. Please take the time to read this, as it includes important terms which apply to you.

The images of our Club sites on our website are for illustrative purposes only. Although we make every effort to present a true reflection of our Club sites and their surroundings, there may have been changes to either since the images were taken.

You may view prices of pitches at our Club sites as indicative and make bookings, subject to availability, for pitches at our Club sites through our website or our booking App.

While we accept responsibility for statements and representations made by our duly authorised agents (for example, our site staff), variations to these booking terms will only be valid when confirmed in writing by us.

2. How we use your personal information

We only use your personal information in accordance with our privacy policy and cookie policy. Please take the time to read these, as they include important terms which apply to you.

3. Booking and Paying for your Arrangements

Our booking process allows you to check and amend any errors before submitting your booking to us. Please take the time to read and check your booking at each stage of the booking process. Please notify us of any errors in pricing or changes to your details that impact on your booking as soon as you become aware of them. You may amend your personal and booking details online. We cannot be held responsible if a change in your details means we can no longer accommodate you or your outfit at a Club site

A booking is made with us when you complete our booking process and we issue you with a booking confirmation.

A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.  Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately.

4. Price of Club site pitches and Accuracy

The indicative prices shown on our website and booking app are valid only for the duration that those prices are published. Indicative prices are subject to change at our sole discretion. In the event that indicative prices change, the new published prices will apply to new bookings made and the old published prices will not apply to new bookings.

We make every effort to display prices on our website, booking app and booking confirmation correctly. However occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances; prices shown are therefore to be considered as indicative only. The final price for your booking will be determined when you arrive at our Club site. It is only at this point we can confirm your party accords with your booking.

It is always possible that, despite our reasonable efforts, our indicative prices for a Club site may be incorrect. Should we discover an error in the indicative price of your booking, we will confirm this and you can decide whether or not to contract for the correct indicative price. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to fulfil your booking to you at the incorrect (lower) price.

From time to time, we may need to make changes to the indicative prices. In such circumstances, the following may apply: (a) where the revised indicative price is less than the indicative price stated in the booking confirmation, we may charge the lower amount; (b) if the revised indicative price is higher than the indicative price stated in the booking confirmation, we will contact you as soon as possible to inform you of this change and provide you the option of continuing your booking at the revised indicative price or cancelling your booking (if we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing); or c) where the revised indicative price is higher or less than the price stated at the time of booking we may leave your booking unchanged.

The price of a booking includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your contract and the date of your stay, we will adjust the VAT you pay.

5. How to pay

You can only pay for your booking using cash, site night vouchers, debit card or credit card, or gift vouchers. Our Club sites accept the following debit and credit cards: MasterCard and Visa.

You must pay the whole price due for your booking on arrival at the Club site.

Any site night vouchers redeemed at a Club site for the price of your booking will automatically be allocated against the earliest night(s) of the booking and will not be refundable or replaced if not used for that booking. This will apply to site night vouchers issued by the Club and/or our credit card provider.

6. Insurance

We strongly recommend that you obtain adequate travel insurance in respect of your booking with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

7. Cutting your holiday short

If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used in the event that you booked the travel arrangement with the Club (for example a channel crossing via Ferry or Train). If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided and/or do not comply with the early departure provisions set out in clause 8, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

8. If You Change Your Booking

If you wish to change or cancel your booking, please ensure you do so in good time so as to give others an opportunity to book the pitch that you have booked.

You must make cancellations of and changes to your bookings in accordance with the cancellation policy (the cancellation policy is set out on our website, in our printed directory and in your booking confirmation email), and, in particular, if you wish to make an early departure, you must personally give notice to the Club site staff at the Club site 72 hours before midday on the date you wish to leave and will receive a refund for the nights that you did not stay at the Club site. Where less than 72 hours notice is given, you will be charged for the pitch for the first night after you leave the site, unless you are moving to another Club site. In exceptional circumstances, the site staff may use their absolute discretion to decide whether the contract will be enforced or cancelled.

In the event that we change the cancellation policy we may request that members and non-members with existing bookings adopt the new cancellation policy. We will do this in writing giving a minimum of 1 weeks’’ notice and members and non-members unwilling to accept the changes will have the option of cancelling their booking at their discretion at no cost.

9. Complaints

 We make every effort to ensure that your booked arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your local site operator) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us at East Grinstead on 01342 327 490 during office hours..

 If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

You may wish to consider using Alternative Dispute Resolution (ADR) in which case please contact us and we shall be able to provide you with details of a certified ADR provider and shall let you know whether we intend to use that provider to settle the dispute. For products and services purchased online, particularly where you may reside in the EU, but outside of the United Kingdom, you also have the right to refer the dispute to the EU's Online Dispute Resolution Platform at: ec.europa.eu/odr. If you decide to use this service please use the following Club email address when completing the form: enquiries@camc.com.

10. Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

Brexit Implications: please note that certain overseas travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

11. Jurisdiction and Applicable Law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

SECTION B – SINGLE SERVICE BOOKINGS

This section applies to all single service bookings that you make with us (e.g. a campsite only booking) when we are acting in a Principal capacity. Please read this section in conjunction with Section A of these Booking Conditions.

12. If We Change or Cancel Your Booking

 We may in exceptional circumstances be required to cancel your booking in which case a full refund of all monies paid will be made to you (if you have paid any monies to us, at the time of cancellation). We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.

Very rarely, we may be forced by "force majeure" to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

13. Our Responsibilities 

(1) Subject to the remainder of this clause, we have a duty to provide the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a) the act(s) and/or omission(s) of the person(s) affected; or

(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a)  loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is twice the price paid by you in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.

(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

(b) relate to any business.

(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

SECTION C: PACKAGE HOLIDAY BOOKINGS

This section only applies to Package Holidays booked with us, where we are acting as the Package Organiser (please see clause 14 for further details of when this will be the case). Please read this section in conjunction with Section A of these Booking Conditions.   

14. Definition of Package

Where your booking is for a Package Holiday that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section C of these Booking Terms and Conditions.

A “Package Holiday” exists if you book a combination of two of the following separate travel services:

(a)   Transport e.g. a ferry or train crossing;

(b)   Accommodation e.g. a UK or overseas campsite;

(c)   rental of cars, motor vehicles or motorcycles (in certain circumstances);

(d)   any other tourist service not intrinsically part of one of the above travel services;

 provided that those separate travel services are purchased together from a single visit to our contact centre or website and selected by you before you agree to pay; or are offered, sold or charged at an inclusive or total price. An example of where this will be the case is where you make a booking of a UK Club Site and a Ferry or Train journey together.

15. Pricing Surcharges

The prices stated in our brochures and on our website are exclusively available only when booking in advance with us. Our prices were calculated on the basis of then known costs and exchange rates.

 Where you have booked a Package Holiday we reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii) the exchange rates relevant to the package.

Such variations could include but are not limited to cost changes which are part of our contracts with transport providers.

However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £20. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

16.Transfers of Booking

If you have booked a Package Holiday (as detailed in clause 14) and you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

  1. that person is introduced by you and satisfies all the conditions applicable to the holiday;
  2. we are notified not less than 7 days before departure;
  3. you pay any outstanding balance payment, an amendment fee of £20 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
  4. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in the Cancellation Policy will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

17. Cancellation by You due to Unavoidable & Extraordinary Circumstances         

If you have booked a Package Holiday (as detailed in clause 14), you have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.  Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

18. If We Change or Cancel your Package Booking

Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include the following when made before departure and where applicable: any change in the advertised identity of the carrier(s), Eurotunnel / ferry timings, and/or ferry type; a change of outward departure time or overall length of your holiday of twelve hours or less; a change of accommodation to another of the same standard or classification.

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure: a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, or a change of UK departure point to one which is more inconvenient for you.

Cancellation: If we have to make a significant change or cancel your booking, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

i (for significant changes) accepting the changed arrangements; or

ii having a refund of all monies paid; or

iii accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or

iv             if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.  

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

Insurance If we cancel or make a significant change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. 

Compensation In addition to a full refund of all monies paid by you, we will pay you reasonable compensation, in the following circumstances:

(a)   If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

(b)   If we cancel your booking and no alternative arrangements are available.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

(a)   where we make an insignificant change;

(b)   where we make a significant change or cancel your arrangements more than 56 days before departure;

(c)   where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;

(d)   where we have to cancel your arrangements as a result of your failure to make full payment on time;

(e)   where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;

(f)    where we are forced to cancel or change your arrangements due to Force Majeure (see clause 10).

If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

19. Our Responsibilities

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “Organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday.  Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a) the acts and/or omissions of the person affected; or

(b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

(c) Force Majeure (as defined in clause 10).

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a) loss of and/or damage to any luggage or personal possessions and money:

the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death:

the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in questio

(4) It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

(b) relate to any business.

(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. 

(8) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

20. Insolvency Protection for Packages

The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for your chosen arrangements and for your repatriation (where applicable) in the event of our insolvency. The Club guarantees that all relevant holiday deposits and pre-payments made by members will be held in a special Trust Fund Account until the successful completion of your holiday.

21. Prompt Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence. 

Tent camping terms and conditions

1. Information about us

1.1 We operate the website www.camc.com (our website). We are The Caravan Club Limited, trading as the Caravan and Motorhome Club, a company limited by guarantee registered in England and Wales under company number 00646027 with our registered office at:

East Grinstead House
East Grinstead
West Sussex 
RH19 1UA

This is also our main trading address. Our VAT number is 239 7193 31.

2. Use of our website

2.1 Your use of our website is governed by our terms and conditions of website use. Please take the time to read this, as it includes important terms which apply to you.

2.2 The images of our Club sites on our website are for illustrative purposes only. Although we make every effort to present a true reflection of our Club sites and their surroundings, there may have been changes to either since the images were taken.

2.3 You may view the indicative prices of pitches at our Club sites and make bookings, subject to availability, for pitches at our Club sites through our website.

2.4 You may only make a booking if you are at least 18 years old.

2.5 We intend to rely upon these booking terms and our privacy policycookie policy and terms and conditions of website use in relation to the contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents (for example, our site staff), variations to these booking terms will only be valid when confirmed in writing by us.

3. How we use your personal information

3.1 We only use your personal information in accordance with our privacy policy and cookie policy. Please take the time to read these, as they include important terms which apply to you.

4. How the contract is formed between you and us

4.1 Our booking process allows you to check and amend any errors before submitting your booking to us. Please take the time to read and check your booking at each stage of the booking process. Please note any changes to your details cannot be amended once the booking is confirmed. You may amend your booking details directly with the site. We cannot be held responsible if a change in your details means we can no longer accommodate you or your outfit at a Club site.

4.2 We will confirm your booking by sending you an email that confirms we have availability for your party and outfit on the dates you requested when you made the booking (booking confirmation). The contract between us will only be formed when we send you the booking confirmation.

4.3 By making a booking you agree to comply with the Club site rules and keeping safe on a Club site terms and you acknowledge that these are duly incorporated into and form part of the contract.

5. Our right to vary these terms

5.1 We may revise these booking terms from time to time in the following (but not exclusive) circumstances:
(a) changes in how we accept payment from you
(b) changes in relevant laws and regulatory requirements 
(c) changes in how we allow you to make or administer bookings at a Club site.

5.2 Every time you enter into contract, the booking terms in force at the time the contract is formed will apply.

5.3 Whenever we revise these booking terms in accordance with this paragraph 5, we will keep you informed and give you notice of this by stating that these booking terms have been amended and the relevant date at the top of this page.

6. Price of Club site pitches

6.1 The prices shown on our website and the booking confirmation are indicative only, and the final price for your booking will be determined when you arrive at our Club site. It is only at this point we can confirm your party accords with your booking.

6.2 It is always possible that, despite our reasonable efforts, our indicative prices for a Club site may be incorrect. Should we discover an error in the indicative price of your booking, we will confirm this and you can decide whether or not to contract for the correct indicative price. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to fulfil your booking to you at the incorrect (lower) price.

6.3 Generally, we set indicative prices for our Club sites once a year. We may, however, from time to time, need to make changes to the indicative prices to, for example, offer special discounts or reflect enhanced facilities at the Club Site. In such circumstances, the following shall apply:

(a) where the revised indicative price is less than the indicative price stated in the booking confirmation, we will charge the lower amount and 
(b) if the revised indicative price is higher than the indicative price stated in the booking confirmation, we will contact you as soon as possible to inform you of this change and we will give you the option of continuing your booking at the revised indicative price or cancelling your booking. 
If we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing.

6.4 The price of a booking includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your contract and the date of your stay, we will adjust the VAT you pay.

7. How to pay

7.1 You can only pay for your booking using cash, site night vouchers, debit card or credit card, or gift vouchers. Our Club sites accept the following debit and credit cards: MasterCard and Visa.

7.2 You must pay the whole price due for your booking on arrival at the Club site.

7.3 From 2 February 2013, any site night vouchers redeemed at a Club site for the price of your booking will automatically be allocated against the earliest night(s) of the booking and will not be refundable or replaced if not used for that booking. This will apply to site night vouchers issued by the Club and/or our credit card provider.

8. Cancelling and changing a booking

8.1 If you wish to change or cancel your booking, please ensure you do so in good time so as to give others an opportunity to book the pitch that you have booked.

8.2 You must make cancellations of and changes to your bookings in accordance with the cancellation policy, and, in particular, if you wish to make an early departure, you must personally give notice to the Club site staff at the Club site 72 hours before midday on the date you wish to leave and will receive a refund for the nights that you did not stay at the Club site. Where less than 72 hours notice is given, you will be charged for the pitch for the first night after you leave the site, unless you are moving to another Club site. In exceptional circumstances, the site staff may use their absolute discretion to decide whether the contract will be enforced or cancelled.

8.3 We may terminate a contract with immediate notice if you are in material breach of these Club site rules, and the keeping safe on a Club site terms, without refund, or if necessary due to an event outside our control (as defined in paragraph 10.2).

8.4 Where a refund is due, we will process it as soon as possible and, in any case, within 30 calendar days of cancellation being confirmed by the site staff or by us, by cash or on the credit card or debit card used by you to pay or by such other means as are agreed with you.

9. Our liability

9.1 If we fail to comply with these booking terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these booking terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

9.2 We do not in any way exclude or limit our liability for: 
(a) death or personal injury caused by our negligence
(b) fraud or fraudulent misrepresentation
(c) any breach of the terms implied by the Sale of Goods and Services Act 1982.

10. Events outside our control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control (as defined below in paragraph 10.2).

10.2 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications and utility networks.

10.3 If an event outside our control takes place that affects the performance of our obligations under a contract: 
(a) we will contact you as soon as reasonably possible to notify you and 
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. We will attempt to arrange a new booking with you after the event outside our control is over.

11. Communications between us

11.1 When we refer, in these booking terms, to "in writing", this will include email.

11.2 If you wish to contact us in writing, or if any paragraph in these booking terms requires you to give us notice in writing, you can send this to us by email to uksitesbookingservice@camc.com or by pre-paid post to:

Caravan and Motorhome Club
East Grinstead House
East Grinstead
West Sussex
RH19 1UA

We will confirm receipt of this by contacting you in writing, normally by email. If you wish to cancel or change your booking, please see paragraph 8 for how to tell us this.

11.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your booking.

12. Other important terms

12.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these booking terms.

12.2 You may not transfer a booking to another person.

12.3 This contract is between you and us. No other person shall have any rights to enforce any of its term, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

12.4 Each of the paragraphs of these booking terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.5 If we fail to insist that you perform any of your obligations under these booking terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

12.6 Please note that these booking terms and the contract are governed by English law. This means a booking or a contract and any dispute or claim arising out of or in connection with them will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in a country other than England and Wales you may also bring proceedings in your country of residence.

12.7 We will not file a copy of the contract between us.

View our non-member Club site rules.

Camping pod terms and conditions

1. Information about us

1.1 We operate the website www.camc.com (our website). We are The Caravan Club Limited, trading as the Caravan and Motorhome Club, a company limited by guarantee registered in England and Wales under company number 00646027 with our registered office at:

East Grinstead House
East Grinstead
West Sussex 
RH19 1UA

This is also our main trading address. Our VAT number is 239 7193 31.

2. Price of camping pod accommodation

2.1 The prices shown on our website and the booking confirmation are indicative only, and the final price for your booking will be determined when you arrive at our Club site. It is only at this point we can confirm your party accords with your booking.

2.2 It is always possible that, despite our reasonable efforts, our indicative prices for a camping pod may be incorrect. Should we discover an error in the indicative price of your booking, we will confirm this and you can decide whether or not to contract for the correct indicative price. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to fulfil your booking to you at the incorrect (lower) price.

2.3 Generally, we set indicative prices for our camping pods once a year. We may, however, from time to time, need to make changes to the indicative prices to, for example, offer special discounts or reflect enhanced facilities at the Club site. In such circumstances, the following shall apply:
(a) where the revised indicative price is less than the indicative price stated in the booking confirmation, we will charge the lower amount and 
(b) if the revised indicative price is higher than the indicative price stated in the booking confirmation, we will contact you as soon as possible to inform you of this change and we will give you the option of continuing your booking at the revised indicative price or cancelling your booking. If we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing.

2.4 The price of a booking includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your contract and the date of your stay, we will adjust the VAT you pay.

3. Making a booking with the Caravan and Motorhome Club

3.1 Bookings for camping pods are made with the Caravan and Motorhome Club and can only be made direct with the site that you wish to stay at.

3.2 Telephone or email contact should be made with the site staff between office hours 9am – 8pm. A member of staff will be happy to assist with any enquiry that you have.

3.3 By making a booking request you warrant that you have the authority of all persons in your party to book on their behalf, you accept these terms and conditions and agree that you will indemnify the Caravan and Motorhome Club against all loss and damage arising directly or indirectly from and act or default by yourself or any person accompanying you.

3.4 At times, and subject to demand the site will use their discretion to decide if a 2 night minimum stay is to be applied. In order to maximise occupancy, it may be required that you stay a minimum of 2 nights over a weekend. This will be advised at the time of booking.

4. How to pay

4.1 You can pay for your booking using cash, debit card or credit card, or gift vouchers only. Our Club sites accept the following debit and credit cards: MasterCard and Visa.

4.2 You must pay for your booking in full on arrival at the Club site.

5. Cancelling and changing a booking

5.1 If you wish to change or cancel your booking, please ensure you do so in good time so as to give others an opportunity to book.

5.2 You must make cancellations and changes to your bookings in accordance with the cancellation policy, If you wish to leave site early, there will be no refund whatever the circumstances.

5.3 We may terminate a contract with immediate notice if you are in material breach of these Club site rules, and the keeping safe on a Club site terms, without refund, or if necessary due to an event outside our control (as defined in paragraph 11.2).

6. How the contract is formed between you and us

6.1 We will confirm your booking by sending you an email or by post if required, that confirms we have availability for your party and outfit on the dates you requested when you made the booking (booking confirmation). The contract between us will only be formed when we send you the booking confirmation.

6.2 By making a booking you agree to comply with the (Club site rules) and keeping safe on a Club site terms and you acknowledge that these are duly incorporated into and form part of the contract.

7. Our right to vary these terms

7.1 We may revise these booking terms from time to time in the following (but not exclusive) circumstances: 
(a) changes in how we accept payment from you 
(b) changes in relevant laws and regulatory requirements and 
(c) changes in how we allow you to make or administer bookings at a Club site.

7.2 Every time you enter into contract, the booking terms in force at the time the contract is formed will apply.

7.3 Whenever we revise these booking terms in accordance with this paragraph 5, we will keep you informed and give you notice of this by stating that these booking terms have been amended and the relevant date at the top of this page.

8. Use of our website

8.1 Your use of our website is governed by our terms and conditions of website use. Please take the time to read this, as it includes important terms which apply to you.

8.2 The images of our Club sites on our website are for illustrative purposes only. Although we make every effort to present a true reflection of our Club sites and their surroundings, there may have been changes to either since the images were taken.

8.3 We intend to rely upon these booking terms and our privacy policycookie policy and terms and conditions of website use in relation to the contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents (for example, our site staff), variations to these booking terms will only be valid when confirmed in writing by us.

9. How we use your personal information

9.1 We only use your personal information in accordance with our privacy policy and cookie policy. Please take the time to read these, as they include important terms which apply to you.

10. Our liability

10.1 If we fail to comply with these booking terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these booking terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

10.2 We do not in any way exclude or limit our liability for: 
(a) death or personal injury caused by our negligence
(b) fraud or fraudulent misrepresentation 
(c) any breach of the terms implied by the Sale of Goods and Services Act 1982.

11. Events outside our control

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control (as defined below in paragraph 10.2).

11.2 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications and utility networks.

11.3 If an event outside our control takes place that affects the performance of our obligations under a contract: 
(a) we will contact you as soon as reasonably possible to notify you and 
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. 
We will attempt to arrange a new booking with you after the event outside our control is over.

12. Communications between us

12.1 When we refer, in these booking terms, to "in writing", this will include email.

12.2 If you wish to contact us in writing, or if any paragraph in these booking terms requires you to give us notice in writing, you can send this to us by email to uksitesbookingservice@camc.com or by post to:

Caravan and Motorhome Club
East Grinstead House
East Grinstead
West Sussex
RH19 1UA

We will confirm receipt of this by contacting you in writing, normally by email. If you wish to cancel or change your booking, please see paragraph 5 for how to tell us this.

12.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your booking.

13. Other important terms

13.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these booking terms.

13.2 You may not transfer a booking to another person.

13.3 This contract is between you and us. No other person shall have any rights to enforce any of its term, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

13.4 Each of the paragraphs of these booking terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.5 If we fail to insist that you perform any of your obligations under these booking terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.6 Please note that these booking terms and the contract are governed by English law. This means a booking or a contract and any dispute or claim arising out of or in connection with them will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in a country other than England and Wales you may also bring proceedings in your country of residence.

13.7 We will not file a copy of the contract between us.

View our Club site rules when staying in a camping pod.

Storage pitch terms and conditions

1 Definitions

1.1 The following definitions shall apply in this document and the Licence Agreement in addition to The Club Bye-Laws:

‘Club Bye-Laws’ means the document entitled ‘Club Bye-Laws’ which can be found in the Sites Directory & Handbook 2017/2018 and on The Club website at www.camc.com;

Site Rules means the document entitled ‘Site Rules’, which is published in the Sites Directory & Handbook 2017/2018 and on The Club website at www.camc.com; and

‘Annual Fee’ means the annual storage fee (inclusive of 20% VAT) ‘Annual Licence Agreement’ means the Licence Agreement referred to in clause 3.2 of these Terms and Conditions;

‘Club’ means The Caravan Club Limited, trading as the Caravan and Motorhome Club, whose registered number is 646027, and whose registered office is at East Grinstead House, East Grinstead, West Sussex RH19 1UA;

‘Club Terms and Conditions’ means:

(i) these Storage Terms and Conditions 2017/18;

(ii) the Club Bye-Laws;

(iii) the Club Site Rules;

‘Licensor’s Tariff’ means the Annual Fee where an Annual Licence Agreement has been entered into by the Parties, or the Part Year Fee where a Part Year Storage Licence Agreement has been entered into by the Parties;

‘Pitch’ means a demarcated area of a Site, for the location of an Outfit for recreational purposes as permitted by The Club Terms and Conditions;

‘Part Year Storage Fee’ means the Part Year storage fee (inclusive of 20% VAT);

‘Part Year Storage Licence Agreement’ means the Licence Agreement referred to in clause 3.3 of these Terms and Conditions;

‘Site’ means a location for use as a caravan site operated by The Club which contains Storage Compounds or Storage Areas;

‘Storage Compound’ means an enclosed area of a Site for the storage of Outfits;

‘Storage Area’ means an area of a Site for the storage of Outfits; not within a Compound;

‘Storage Pitch’ means an area of a Storage Compound or Storage Area for the storage of an Outfit as permitted by the Annual Licence Agreement, the Part Year Storage Licence Agreement and these Terms and Conditions 2017/18;

‘Terms and Conditions of Storage’ means these Terms and Conditions which may from time to time be updated by The Club;

‘Site Staff’ means the warden/assistant warden of a Site.

2 Purpose

2.1 Storage bookings are for the use of members who wish to store their Outfit in a Storage Compound or Storage Area on a site for the entirety of a specified period.

3 Licence Agreements

3.1 The Club Terms and Conditions apply to all members who hire a Storage Pitch.

3.2 Members using storage facilities on an annual basis are required to enter into The Club’s form of Annual Licence Agreement in which these Terms and Conditions are incorporated.

3.3 Members using storage facilities on a seasonal basis are required to enter into the Club’s form of Part Year Storage Licence Agreement in which these Terms and Conditions are incorporated.

3.4 Access to the Storage Compound or Storage Area will not be given until a Licence Agreement is completed and signed and payment of the relevant fee has been made in accordance with clause 4 below.

4 Site Fees

4.1 Payment of fees for All Year Storage and Part Year Storage can be made in one of the four following ways:

(a) in full by Visa or MasterCard;

(b) in full by cheque made payable to the Caravan and Motorhome Club;

(c) in full by one single payment by direct debit;

(d) by four consecutive equal monthly direct debit instalments, (but see paragraphs 4.9 and 4.13).

4.2 The fees quoted are the Net Value of the Pitch + VAT. It is possible that the final payment may exceed the quoted price by a few pence, due to the way the cost is calculated when paying by instalments.

All Year Storage – Renewals

4.3 Members who take out an Annual Storage Agreement will be invited to renew this each year. Renewal invitations are normally sent out by The Club in November.

4.4 If paying by direct debit bank details must be confirmed annually to The Club and should be submitted by 4th December 2016.

4.5 If opting to make a single payment by any method, the latest date for payment is 31st January 2017.

4.6 If paying by direct debit instalments, the first payment must commence by 31st January 2017.

4.7 If the Annual Fee has not been received in full, or payment details forwarded to The Club by 31st December 2016, The Club will be entitled to terminate the hire of the Storage pitch and the Outfit must be removed from the Site immediately.

All Year Storage – New Bookings

4.8 The fee (which includes 20% VAT) is payable at the time of booking. The fee will be pro rata from the start date to 31 December 2017.

4.9 Payment by direct debit instalments will not be possible if any of the instalments fall due after 1st August 2017. In this case payment will need to be made by single direct debit, Visa, MasterCard or cheque.

Part Year Storage

4.10 Members who take out a Part Year Storage Agreement must re-apply each year.

4.11 The Part Year Storage Fee is due at the time of booking. Bookings can only be made by completing the Booking Form 2017/18.

4.12 Full payment will be required from the agreed start date, until the advertised end date of the Part Year Storage pitch.

4.13 Payment by direct debit instalments will not be possible if any of the instalments fall due after the end date of the pitch. In this case payment will need to be made by single direct debit, Visa, MasterCard or cheque.

Non Payment of Site Fees

4.14 If payment is not received when due, members will be notified. Continued failure to pay may result in suspension of membership of the Caravan and Motorhome Club until such time as all outstanding fees are paid. The Club will be entitled to terminate the hire of the Storage Pitch and will require the Member to remove the Outfit from the Site.

4.15 Paragraph 9 of the Annual Storage Licence applies to Annual Storage Agreements.

5 Storage Bookings After Start Date

5.1 If an All Year Storage pitch or Part Year Storage pitch is booked after the advertised start date of the pitch, the amount due will be calculated on a pro rata basis.

5.2 Bookings made for a Part Year Storage pitch after the start date can commence up to 28 days in future (but see paragraph 5.3 below)

5.3 Part Year Storage pitches cannot be booked if there are less than 28 days remaining until the advertised end date.

6 Cancelling Storage And Refunds

6.1 If a Member cancels a Part Year Storage Pitch on or before the start date, we will deduct a £30 administration fee from the refund.

6.2 If a Part Year Storage or All Year Storage Pitch is cancelled less than half way through the hire period, we will calculate the unused portion of the fees paid, and refund this amount.

6.3 If a Part Year Storage or All Year Storage Pitch is cancelled and it is half way or more through the hire period, there will be no refund of any fees paid.

6.4 If a member wishes to transfer their existing seasonal or storage pitch booking to an alternative storage site or seasonal pitch, we will refund the unused portion of the fees for the original booking.

6.5 Members who do not intend to renew their Annual Storage Agreement when it falls due on 1st January each year are requested to advise The Club on receipt of their renewal notice. The relevant fees will be due for the storage of any outfits not removed from the site by 1st January.

THE FOLLOWING CLAUSE IS DRAWN SPECIFICALLY TO THE ATTENTION OF THE MEMBERS BY THE CLUB:

7 Liability

7.1 The Club is not liable for any loss or damage to an Outfit or the contents of such, nor for any actions resulting in death or injury, other than arising from The Club’s, or any of its employee’s or agents’, negligence or other breach of duty.

7.2 For the avoidance of doubt, The Club is under no obligation to take any steps whatsoever to protect the Outfit or any of its contents.

7.3 Members must arrange insurance of the Outfit while it is located in the storage compound.

8 Site Stays

8.1 Whenever a Member wishes to use the Outfit on Site, the Outfit may be transferred by the member from the Storage Compound or Storage Area to a suitable pitch, subject to availability, when the normal touring pitch fees must be paid directly to the Site Staff.

9 Change of Outfit

9.1 As space in the Storage Compound or Storage Area is limited, a Member must notify the Site Staff of an intended change of Outfit (particularly where the size of the Outfit is to change). There may be circumstances where larger Outfits cannot be accommodated in which case the Warden will notify the Member as soon as is reasonably practicable.

10 Site Specific Rules

10.1 Where specific rules apply to an individual Site the Member will be notified and members should also be aware that special fees may apply in certain cases.

11 Dispute/Complaint Procedure

11.1 Any disputes or complaints should be dealt with in accordance with Club Site Rules.

11.2 These Storage Terms and Conditions 2017/18 shall be governed by and construed in accordance with English law.

11.3 No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 in connection with these Storage Terms and Conditions 2017/18.

12 Important Information about Storage Pitches

(a) The Storage Compound or Storage Area will be open from 8.00 am to 8.00 pm during the summer season (March – October) and from 9.00 am to 6.00 pm during the winter season (November – February). During the winter if the site itself is closed and you need to arrange access to the Storage Compound or Storage Area, please telephone the site prior to your arrival to arrange a time with the staff on site. You may need to leave an answerphone message for the Site Caretaker to return your call.

(b) Boats must not be of a greater overall length than 20 feet/6.1 metres and must be firmly fixed to a suitable wheeled trailer.

(c) Only Outfits in a good state of repair, which are roadworthy, adequately maintained and clean, will be allowed into and to remain on the Site. You must have a full current driving licence and insurance for the vehicle driven. Cars and Motorhomes must have a valid road fund licence.

(d) No inflammable or combustible materials, which are not part of the Outfit, may be kept within the Outfit itself or in the Storage Compound or Storage Area.

(e) All fuel tanks in or on boats must be empty when in the Storage Compound or Storage Area.

(f) All gas supplies to the Outfit must be isolated by turning the valve of all storage cylinders to the off position before entering the Storage Compound or Storage Area. This valve must be left off until the Outfit has left the Storage Compound or Storage Area.

(g) No maintenance must be carried out on the Outfit in the Storage Compound or Storage Area without the express permission of the Site Staff.

(h) Icy Conditions: Grit & grit bins – for those sites that remain open during the winter period Site Staff will be required to provide salted grit in the following areas when conditions require it –

  • The entrance area to reception;
  • Pathways around toilets/showers, laundry, dishwashing area, information centres and service points.

(i) Accident/Incident – Any accident/ incident within the Storage Compound or Storage Area must be reported to the Site Staff at the time of the accident/incident.

Seasonal pitch terms and conditions

1 Definitions

1.1 The following definitions shall apply in this document in addition to The Club Bye-Laws:

‘Base Pitch’ means a Seasonal Pitch available for hire for a 12-month period, subject to The Club Terms and Conditions. Base pitches are being phased out and no new bookings can be made;

‘Club Bye-Laws’ means the document entitled ‘Club Bye-Laws’ which can be found in the Sites Directory & Handbook 2017/2018 and on The Club website at www.camc.com;

‘Club Terms and Conditions’ means:

(i) these Seasonal and Base Pitches Terms and Conditions 2017;

(ii) The Club Bye-Laws;

(iii) The Club Site Rules;

‘Pitch’ means a demarcated area of a Site, for location of an Outfit for recreational purposes as permitted by The Club Terms and Conditions;

‘Seasonal Pitch’ means a pitch made available by The Club to Members for hire for a specified period, subject to The Club Terms and Conditions;

‘Site’ means a location for use as a caravan site operated by The Club which may contain Base and/or Seasonal Pitches;

‘Site Rules’ means the document entitled ‘Site Rules’, which is published in the Sites Directory & Handbook 2017/2018 and on The Club website at www.camc.com; and

‘Site Staff’ means the warden/assistant warden of a Site.

2 Application of Terms and Conditions

2.1 The Club Terms and Conditions apply to all Members who hire a Seasonal or Base Pitch.

3 Allocation of Pitches

3.1 Subject to paragraph 3.2 you can select your Seasonal Pitch or Base Pitch from those not occupied at the time you bring your Outfit to the Site. Seasonal Pitches cannot be reserved in advance (unless you have been notified by the Site Staff of special arrangements, see paragraph 3.2). Please note the majority of Seasonal Pitches are on grass.

3.2 In the event of any dispute relating to a Seasonal or Base Pitch allocation, or where Member selection of a Seasonal or Base Pitch is not possible due to the requirements of a particular Site or on particular occasions, the Site Staff will allocate pitches.

3.3 The provisions of section 3 will apply the first time the Outfit is brought to the Site and each time thereafter.

3.4 You are welcome to take your Outfit away from the site at any time during the Seasonal Pitch hire period to use it elsewhere, but there is no guarantee that the same pitch will be available when the Outfit is returned to the Site.

4 Use of Outfits on Site

4.1 Seasonal and Base pitches are available for recreational purposes only and not for residential or business purposes.

4.2 The maximum time you are allowed to stay on site is 21 nights for any one visit. You must then leave the Site for at least 48 hours before a return visit (see also paragraph 8.6). If you do not comply with this condition we may terminate the Seasonal or Base Pitch (see paragraph 7).

4.3 After each visit, you must return your barrier card (where applicable) to Reception and inform the Site Staff of your departure. On each return stay to the Site, you will need to notify the Site Staff when you arrive.

4.4 The Seasonal or Base Pitch fee allows use of the Outfit only by the Member under whose membership the booking was made, any children up to the age of 17 inclusive, and electric hook-up where included in the fee. Friends and relatives are welcome to stay with the Member. If there are more than 2 adults in total, the Member should pay the relevant adult fee per night for each additional adult. See also paragraph 4.6, which explains how the Outfit may be used when the Member is not staying on site.

4.5 Sub-letting of a Seasonal or Base Pitch to any other person (including a co-owner of the outfit or another Member), whether for financial gain or not, is not permitted.

4.6 If the Member in whose name the booking was made is not present, the Outfit may only be used by friends and relatives as if it were booked onto a touring pitch. The friends or relatives must report to the Site Staff on arrival and pay the relevant pitch and per head fees to the Site Staff, plus the nonmember supplement if applicable. If the Outfit is at a members-only site, any friends or relatives must also be Members of The Club.

5 Bookings after Start Date

5.1 If a Seasonal Pitch is booked after the advertised start date of the pitch, the amount due will be calculated on a pro rata basis.

5.2 Seasonal Pitch bookings made after the start date can commence up to 28 days in future (but see paragraph 5.3 below).

5.3 Seasonal Pitches cannot be booked if there are less than 28 days remaining until the end date.

6 Site Fees

6.1 Seasonal Pitch: arrangements to pay the fee (which includes 20% VAT) must be made at the time of booking. Full payment will be required to cover the period from the agreed start date until the advertised end date of the pitch. We do not accept deferred payments.

(i) Bookings can only be made by completing the Booking Form 2017/18, together with one of the following forms of payment –

  • Visa or MasterCard;
  • cheque made payable to the Caravan and Motorhome Club;
  • one single payment by direct debit;
  • four consecutive equal monthly direct debit instalments.

(ii) Payment by direct debit instalments will not be possible if any of the instalments would fall due after the end date of the pitch. In this case payment will need to be made by single direct debit, Visa, MasterCard or cheque.

6.2 Base Pitch: the annual renewal fee (which includes 20% VAT) is due on 1 January 2017. Payment can be made in one of the following ways:

  • in full by Visa or MasterCard by 31 December 2016;
  • in full by cheque made payable to the Caravan and Motorhome Club by 31 December 2016;
  • in full by one single payment by direct debit, bank details to be received before 4 December 2016;
  • by four consecutive equal monthly direct debit instalments, bank details to be received before 4 December 2016. If the Base Pitch renewal fee has not been received in full or arrangement made for it to be paid by direct debit by 31 December 2016, The Club will be entitled to cancel the Base Pitch and the Outfit must be removed from the Site.

6.3 The fees quoted are the Net Value of the Pitch + VAT. It is possible that the final payment may exceed the quoted price by a few pence, due to the way the cost is calculated when paying by instalments.

7 Cancelling a Pitch and Refunds

By a Member

7.1 If a Member cancels a Seasonal Pitch on or before the start date, we will deduct a £30 administration fee from any refund.

7.2 If a Seasonal or Base Pitch is cancelled less than half way through the hire period, we will calculate the unused portion of the fees paid and refund this amount.

7.3 If a Seasonal or Base Pitch is cancelled half way or more through the hire period, there will be no refund of any fees paid.

7.4 If a member wishes to transfer their existing seasonal or storage pitch booking to an alternative site or pitch type, we will refund the unused portion of the fees for the original booking. By The Club

7.5 Site Closure: in the event that the Site is required to shut down due to reasons unforeseen at the start of hire, The Club is entitled to terminate the hire of the Seasonal or Base Pitch by giving not less than 8 weeks’ notice in writing of such. A full refund will be given of the pitch fees and any other charges already paid in relation to the period of time after the hire is terminated.

7.6 Emergency Site Closure: in the event of an emergency or hazard requiring immediate closure of a Site where Members are required to move or arrange for their Caravan to be removed from the Site immediately or on very short notice, The Club will use its reasonable endeavours to give as much notice as possible but, if required in the circumstances, will be entitled to terminate the hire of the Seasonal or Base Pitch immediately or on very short notice and move the Caravan off the Site. A full refund will be given of the pitch fees and any other charges already paid in relation to the period of time after the hire is terminated.

Breach of Terms and Conditions – by a Member:

7.7 Failure to pay site fees when due may result in suspension of membership of the Caravan and Motorhome Club until such time as all outstanding fees are paid.

7.8 In the event of a serious breach of the Club Terms and Conditions by a Member (including failure to pay the relevant fees when due), which is:

(i) not capable of being remedied, or

(ii) capable of being remedied, but which, despite the Member having been notified in writing by The Club of the breach, has not been remedied within 14 days of receipt of such notice, The Club will be entitled to terminate the hire of the Seasonal or Base Pitch on giving 14 days’ notice in writing, and if the Outfit is on site we will require the member to remove the Caravan from the Site at the end of the 14 days. A refund will not be available in the event of termination of the hire of a Seasonal or Base Pitch for serious breach by the member.

Breach of Terms and Conditions – by The Club:

7.9 In the event of a serious breach of The Club Terms and Conditions by The Club (including failure to provide a Base or Seasonal Pitch for the period booked), which is:

(i) not capable of being remedied, or

(ii) capable of being remedied, but which, despite The Club having been notified in writing by the Member of the breach, has not remedied within 14 days of receipt of such notice, the Member will be entitled to terminate the hire of the Seasonal or Base pitch immediately and require The Club to provide a full refund of the pitch fees and any other charges already paid in relation to the period of time after the termination.

8 Pitch Use and Maintenance

Storage

8.1 Nothing may be stored beneath the Outfit.

8.2 Pitches should be kept as clean and tidy as possible at all times. Assessment of the cleanliness and tidiness of a pitch will be at the Site Staff’s discretion. You will be notified of any uncleanliness or untidiness, and a reasonable period will be allowed for this to be put right. Any borderline cases or dispute relating to cleanliness and tidiness of the pitch will be dealt with in accordance with The Club’s complaints procedure, which is set out in the Club Site Rules and on The Club website at www.camc.com.

Gardens

8.3 Nothing may be planted in the ground, or grown on or in the vicinity of any Seasonal or Base pitch.

Gas Bottles

8.4 For safety reasons, gas bottles must be kept in the Caravan gas locker at all times.

Electric Hook-up

8.5 Seasonal Pitch agreements may include electric hook-up facilities and where this is the case, the fee will be inclusive of electric hook-up. Where an electric hookup is not available on a Seasonal Pitch a Member may, subject to availability, book an EHU touring pitch, and move to it, incurring the full touring pitch fee and per capita charges applicable to that touring pitch (in addition to the fees payable for the Seasonal Pitch). There is no guarantee that the same Seasonal Pitch will be available when the Outfit is returned from the touring pitch.

8.6 When the Outfit is not occupied, please ensure the electric hook-up is disconnected and the electric cable stored.

Awnings & Other Temporary Structures

8.7 You can put up an awning, but for safety purposes this should be taken down when you leave the Site at the end of each visit. This includes other temporary structures, e.g. TV aerials.

8.8 Groundsheets and side flaps of tents and awnings should be raised at regular intervals and/or as requested by the Site Staff to maintain the condition of the pitch.

Cars

8.9 Normal Club Site Rules apply to visitor car parking.

Icy Conditions: Grit and Grit Bins

8.10 For those sites that remain open during the winter period, Site Staff will be required to provide salted grit in the following areas when conditions require it –

  • The entrance area to reception;
  • Pathways around toilets/showers, laundry, dishwashing area, information centres and service points.

9 Movement of Outfits

9.1 On reasonable notice from the Site Staff, you may be asked occasionally to move your Outfit due to maintenance and/or development requirements, including, if required by utility companies, to enable the ground under the Outfit to be ‘aired’, the grass to grow, grass cutting to take place and tree maintenance.

9.2 In the event of a hazard or emergency, such as fire, high winds, flooding or water logging, the Site Staff may need to move, or arrange for the Outfit to be moved, immediately to another area or pitch on the same Site or off the Site. In such circumstances, the Site Staff will, if possible, give you as much notice as possible.

9.3 Once the maintenance and/or development requirements have been satisfied or completed or there is no longer a hazard or emergency, you will be entitled to return the Outfit, where possible, to the original pitch. Where this is not possible, you will be required to move the Outfit to another pitch, as comparable to the original pitch as possible. Please see paragraph 7 in relation to cancellation and refunds.

9.4 Wheels must not be removed from your Outfit.

10 Standard of Outfit

10.1 Only Outfits in a good state of repair and condition, adequately maintained and clean, will be allowed into and to remain on the Site.

10.2 You must have a full current driving licence and insurance for the vehicle driven. Cars and Motorhomes must have a valid road fund licence.

10.3 If the Site Staff feel that the Outfit is not up to standard, you will be advised accordingly and a reasonable period allowed for this to be remedied. Any borderline cases or dispute relating to the standard of the Outfit will be dealt with in accordance with The Club’s complaints procedure, which is set out in the Club Site Rules and on The Club website at www.camc.com.

11 Changes of Caravan, Car or Personal Particulars

11.1 To ensure Site security and assist with administration of the Site and Club generally, you must inform the Site Staff as soon as possible of any change of Caravan or vehicle registration number shown on the Caravan and any changes of address or telephone number(s).

12 Data Protection

12.1 All personal data relating to or received pursuant to these Seasonal and Base Pitches Terms and Conditions 2017/18 will be dealt with in accordance with The Club’s Data Protection Policy.

13 Liability

13.1 The Club is not liable for any loss of or damage to an Outfit or the contents of such, nor for any actions resulting in death or injury, other than arising from The Club’s, or any of its employees’ or agents’, negligence or other breach of duty.

14 Notices

14.1 Notices shall be in writing and shall be sent by one party to the other at the postal address, in respect of The Club, set out above and in respect of the member, the last address notified to The Club by the Member. Notices may also be sent to The Club by fax to 01342 410258 or by email to enquiries@camc.com. Correctly addressed notices hand delivered shall be deemed to have been given on the day on which the notice was left at the address; if sent by post shall be deemed to have been given on the day on which the notice was posted; if sent by fax, shall be deemed to have been given on the day on which the fax was sent; and if sent by email, shall be deemed to be given on the day on which the email was sent.

15 Dispute/Complaint Procedure

15.1 Any disputes or complaints should be dealt with in accordance with Club Site Rules.

15.2 These Seasonal and Base Pitches Terms and Conditions 2017/18 shall be governed by and construed in accordance with English law.

15.3 No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 in connection with these Seasonal and Base Pitches Terms and Conditions 2017/18.

Overseas bookings terms and conditions

Overseas campsites and ferries booking terms and conditions

Essential information

Touring on the Continent offers the chance to go where you please and take your ‘home from home’ with you. The sites that are included in this brochure are visited and hand-picked by us to ensure they are suitable for our members and meet local regulations. As the sites are not owned or run by the Club, you may find that they might differ from what you are used to on a UK Caravan and Motorhome Club site. The information in this section should help you to gain an idea of what to expect when touring abroad.

What’s included?

  • Your site booking price per night includes electricity, one outfit and two adults (unless stated otherwise).

What’s not included?

  • Your ferry or insurance booking. See pages 56-57 for details of ferry options and pages 58-59 for Red Pennant Holiday Insurance.
  • Tourist tax, eco tax, rubbish tax and registration fees. These costs must be paid direct to the campsite on arrival.
  • The cost of any extra services, such as a water and drainage connection. Please note that even if water is included in the pitch rate, a permanent connection to the water tap may not be permitted. Furthermore, extra services such as water and drainage may not always be on the pitch, but if it is included in the price you will at least have close access to them.
  • Any additional cars, tents or awnings on site. These must be paid directly to the site on arrival.
  • Any site fees for your pet.
  • Any specific pitch supplement, such as a pitch by the beach or next to another party**.
  • Any additional amperage other than what is already stated as included in the brochure. Any upgrade or diff erence must be paid directly to the site.
  • The cost of Wi-Fi*.
  • The use of certain facilities such as tennis, spa and bike hire etc (where applicable).

On-site issues and site rules

If queries or problems arise whilst you are staying on site you should speak with the site management in the first instance. If this is not possible please contact the Overseas Travel team on 01342 777538 between 9am and 5.30pm Monday to Friday. In the event that you need assistance urgently outside of these hours, please contact 01342 336 606.

Star ratings

The site ratings given in this brochure are not given by the Caravan and Motorhome Club, but are awarded by the local authority who use different grading criteria to UK awards systems. For details of what members think of our sites, see their reviews on our website.

Top rated site

These sites have consistently been given scores of 4 or 5 out of 5 by our members who leave Club Together reviews after their
stay*. You can help other members decide whether this site is right for you by leaving a review on www.camc.com/overseas after you’ve been on holiday.

*based on reviews compiled in June 2018.

Special requests

When you have booked through the Caravan and Motorhome Club your details, including outfit and party size, will be sent to each site. If you have any special requests, such as being pitched close to another party, please inform us at the time of booking. We will do our best to confirm this request however guaranteeing it is at the discretion of the campsite management.

Site requests

If we have no availability at a particular site and you ask us to request additional space, this will be considered as a firm booking and we will take a £75 deposit or full payment if less than 8 weeks before travel. No site or ferry bookings will be requested or confirmed unless/until the above payment is received.

Deposits and payments

The deposit for a travel booking is £75. However, some ferry operators operate nonrefundable fares, in which case the full fare amount will be due at the time of booking. If travel is within 70 days of booking, full payment must be made at the time of booking. If final payment is not received by the due date shown on your confirmation invoice then the Club will cancel the booking without further notification and the deposit will be forfeited. Please be advised we are no longer accepting cheques or gift vouchers for overseas travel bookings.

Trust fund

The Club guarantees that all relevant holiday deposits and pre-payments made by members will be held in a special Trust Fund Account until the successful completion of your holiday.

Overseas site night vouchers

The Club’s Overseas Site Night Voucher offers flexible touring across Europe throughout the whole year. The vouchers are accepted on all of the campsites belonging to the Caravan and Motorhome Club’s overseas network. Each voucher includes up to two adults, your outfit and a pitch with electricity, and it is valid for use in 2018 and 2019 only. Please note that in the low season one voucher entitles you to a one night stay. If you choose to use the vouchers in high season, you will have to hand over two vouchers for a one night stay. For more information

Ferry refund vouchers

Some ferry operators may give travel vouchers for their services instead of cash refunds under certain circumstances if
you cancel a booking. Please note that we can no longer accept these vouchers and they may only be used when a booking is made direct with the ferry operator. This is a Caravan and Motorhome Club ruling which cannot be superseded by any ferry operator.

Amendments to ferry and Eurotunnel bookings

Amendments will incur a £20 charge together with any ferry operator or Eurotunnel charges and any difference in ferry or Eurotunnel price (if it has increased). If you do not travel on the ferry or Eurotunnel crossing that has been booked, as shown on your confirmation invoice, all ferry operators
and Eurotunnel reserve the right to charge the appropriate surcharge at the port. If an outbound ferry or Eurotunnel crossing is not used then the inbound will automatically be cancelled by the ferry operator or Eurotunnel.

Amendments to site bookings

Amendments will incur a £20 charge. If the amendment occurs within 30 days of arrival on site then site cancellation charges might also be applied to any unused nights. When you amend your dates, you cancel the dates you originally intended to stay. Please see below for details of the site cancellation charges.

Site, ferry and Eurotunnel cancellations

If an entire booking is cancelled then the deposit of £75 will be retained and site and ferry cancellation charges will be applied as per below. If only one element of your booking is cancelled, there will be a cancellation charge of £20. The site cancellation charges apply on a sliding scale from 30 days before arrival.

Days before DepartureCancellation Charge
16 - 30 50%
8 - 15 75%
1 - 7* 100%

* This also applies to “No Shows”

Higher charges apply for our Long Stay Winter Sun sites, from 1-15 days before arrival the charge is 100% and from 16-30 days before arrival the charge is 75%.

Some campsites  may charge higher cancellation charges in high season. For more information please visit our website www.camc.com/overseas

Site cancellation charges

Cancellation charges that apply on the first site night are applicable throughout the stay. If a member is already on site and wishes to cancel any or all of his time there then the cancellation charge will be 100%. In low season, some campsites have offered reduced cancellation charges up until one day prior to arrival. Please call our Contact Centre on 01342 316 101 for details of these reduced charges. If only the ferry is cancelled then there will be a cancellation charge of £20 (except in the case of non-refundable fares) together with any applicable ferry cancellation charges.

Data protection

We may use your details in order to send you information about other products and services provided by the Caravan and Motorhome Club, or to carry out research. We may contact you by letter, telephone or email. Telephone calls to the Club may be monitored or recorded for training purposes
only. Please be reassured that we will not make your personal details available to any organisation or person outside of the Club to use for their own marketing purposes. If you would prefer not to receive any further information or participate in research, simply tell us when you next call or write to us.

Documentation

Your confirmation invoice is proof of your booking with us. We no longer send any tickets for overseas travel bookings.

Please remember to check all your documentation carefully. If there is an error on your confirmation invoice, or you do not feel your requests have been conveyed, please tell us within 7 days of receipt so that we can rectify it. Any delay beyond this may mean we are unable to fulfil your request and might incur additional charges. Please make sure you keep the confirmation invoice safe as this shows your ferry booking reference and will be required
for the check in procedure at the port. If you’ve also made site reservations the sites may wish to see it. It is advisable to make a note of all the details somewhere else as well – just in case!

Booking terms and conditions

These booking conditions, together with our privacy policy, essential information, booking information, the advice and information section and any other written information we have brought to your attention before we confirmed your booking, set out the details of your booking with The Caravan Club Limited, Registered Office: East Grinstead House, East Grinstead, RH19 1UA, England (“we”, “us” or “The Caravan Club”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
  2. He/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
  3. He/she is over 18 years of age and resident in the United Kingdom (if you are not a resident of the United Kingdom, you must advise us prior to booking) and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  4. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. Our obligations to you will vary depending upon whether we act as a package organiser in the sale of a package holiday or as a booking agent on behalf of ferry operators, Eurotunnel and campsite operators, to help you to arrange holiday products; our differing obligations are set out below, in three separate sections:

(A) Section A contains the conditions which will apply to all bookings.

(B) Section B contains the conditions which will apply when you make a booking with us where we act as the package organiser.

(C) Section C contains the conditions which apply to agency bookings. Please Note: An agency booking will arise where a single item is booked on its own, for example a booking of a campsite only or a booking of a ferry / Eurotunnel only.

 

SECTION A – APPLICABLE TO ALL BOOKINGS

1. Making a booking

By making the booking the party leader confirms that he/she accepts and agrees to be bound by these conditions and that he/she has the authority of all those in his/her party to make the booking on their behalf. Once we have received your booking and all appropriate payments, we will, subject
to availability, confirm your booking by issuing a confirmation invoice, either directly from us or on behalf of the supplier as applicable. A binding contract between you and the transport / campsite operator or other supplier (where we are acting as an agent), or between you and us (where we
are the Organiser of a Package holiday) comes into existence when we despatch the booking confirmation to the party leader.


This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. You must contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make
changes later. 

We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 7 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

All documents (e.g. confirmation documents/holiday packs) will be sent to you by post or e- mail. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You
can ask for delivery by other means subject to the charges stated below.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration
if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

2. Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who
may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Alternatively, where you have booked a package or accommodation only arrangement with us, you will be subject to our cancellation charges as set out in Sections B and C below.

To confirm your booking or site request, you must pay a deposit at the time of booking. The deposit will ordinarily be £75 per party, however, some ferry operators may require a higher deposit at the time of booking or may require full payment if you are booking more than eight weeks before
departure. You will be advised of the exact amount payable at the time of booking.

Full payment of the balance must be received by the ‘Balance Due’ date shown on your booking confirmation. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Alternatively, where you have booked a package with us, you will be subject to our cancellation charges as set out in Section B below. 

When accepting any booking within ten weeks of the departure date we reserve the right to ask you to pay the full cost of your booking. 

We accept the following methods of payment: Visa/MasterCard debit or credit card authorisation.

NB: No confirmations or other documentation will be forwarded until all invoiced balances have
been paid.

3. Accuracy

We endeavour to ensure that the campsite descriptions, holiday information and prices both on our website and in our brochures is up to date at the time of going to press but it is possible (for example) for a campsite to change hands or for certain facilities or services at the campsite to be altered and we therefore must emphasise that the contents of our brochure/website represent the
detail available at the time of publication.

Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

The prices in this brochure and on our website only apply if a site booking is made in advance, through our Contact Centre or website. Bookings not made in advance will be subject to the public prices payable directly to the site.

4. Special requests

If you have any special requests (for example mobile location), please let us know at the time of booking. We will pass on all such requests to the supplier/representatives but we do not guarantee that they will be met and we will have no liability to you if they are not.

5. Insurance

Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident
or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information may affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

6. Ratings and standards

All the ‘star’ and category ratings given in our brochures or on our website are those granted to the campsites by the authorities of the countries in which they are located. These are not grades awarded by our personnel and in no way represent comparisons with our own sites in the UK.

We also publish member ratings for the campsites that we promote. Please note that such ratings are simply an amalgamation of the reviews that we have received for the applicable campsite from our members and do not present ratings that we have set or imposed ourselves. We have
no control over such ratings or the reviews provided by our members and no warranty is given or implied in respect of the same.

 Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Please note that as a general rule, the requirements and standards of the country you visit will not be the same as the UK and may sometimes be lower.

7. Behaviour

Please be aware that the booking conditions of the supplier will normally state that your holiday arrangements can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the
accommodation or services in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

8. Passports, visas and health

If you are a British Citizen you can obtain up to date passport and visa information from the Foreign and Commonwealth Office, visit www.fco.gov.uk. 

Non British Citizens, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling. 

It remains your responsibility to check passport and VISA requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, VISA or immigration requirements. Some countries require passports to be valid for at least 6 months after your return date.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. Up to date travel advice can be obtained from the National Travel Health Network and Centre (NaTHNaC) on the TravelHealthPro website www.travelhealthpro.org.uk or from NHS (Scotland) on the fitfortravel website www.fitfortravel.nhs.uk.

9. Complaints

Where we are acting as agent, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the representative / supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If you wish to complain when you return home, write to the supplier. You will see the name and address plus contact details on our website www.camc.com/overseas. If you require assistance liaising with the supplier, please contact the Club and we will be happy to mediate.

Where you have booked a package holiday with us, please inform the relevant supplier immediately and contact us at our Travel Service Department at East Grinstead on 01342 316 101 during office hours or on 01342 336 606 in cases of emergency. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Travel Service Department giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

You may wish to consider using Alternative Dispute Resolution (ADR) in which case please contact us and we shall be able to provide you with details of a certified ADR provider and shall let you know whether we intend to use that provider to settle the dispute. For products and services purchased online, particularly where you may reside in the EU, but outside of the United Kingdom, you also have the right to refer the dispute to the EU's Online Dispute Resolution Platform at: ec.europa.eu/odr. If you decide to use this service please use the following Club email address when completing the form: enquiries@camc.com.

10. Force majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination,  the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

11. Law and jurisdiction

These terms and conditions are governed by English law and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England and Wales (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

12. Conditions of suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

13. Data protection and privacy

Please see our data protection and privacy policy www.caravanclub.co.uk/privacy-policy/ for full information regarding the way in which we use and store your personal data.

14. Overseas sites special offers

Only one offer can be applied per booking and it can only be applied once; unless otherwise stated. The offer will only be applied if you have the required booking conditions such as booking the minimum number of nights within the offer period. 

The offer will be applied automatically to your booking where possible. The Caravan and Motorhome Club reserves the right to withdraw these offers at any time. Any amendments made to bookings with special offers may be subject to the standard prices.

15. Services

Unless otherwise stated in the campsite or holiday description, all members must settle any bills directly with the relevant site administration. This could include, but is not limited to, any bills for water or sewage connections, tourist tax, registration fees, Eco tax, rubbish tax and pet charges.

16. Your property

You must pay all due care and attention to your personal belongings. We cannot accept any liability if they are lost or damaged. Unattended caravans or any other vehicles and their contents are the sole responsibility of their operators.

17. Child Prices

The age at which child prices come into operation varies according to whether you are travelling on a Package booking where we are acting as an Organiser (see Section B, below) or on an Advance Booking Service holiday. All age definitions relate to the age of that person on the date of departure from home.

18. Campsite facilities and activities

Our brochures and website describe the facilities and activities normally available at each campsite during the main part of the season, which is commonly national holidays and school holidays specific to the countries advertised in our brochures and on our website. Please note that facilities
and services are generally available depending on the number of people participating. These services will not be offered if there are insufficient numbers. At many sites not all facilities and activities will be operating during the early and late season (e.g. as a result of lack of demand, weather conditions, maintenance and repair etc.) and we cannot be held liable for non-provision of any service. In some cases only a bare minimum of facilities and no activities will be open during the low season.

19. Advance booking service

The minimum period which may be accepted for any booking with the Advance Booking Service is one night unless otherwise stated at the time of booking. There is no restriction on the maximum number of nights or sites which may be booked but members making such a booking must stay at
the site on all nights they have booked. 

For the purposes of the Advance Booking Service, child prices depend on the age limits set by individual campsites as mentioned in the brochure and online. 

High and low season periods vary for each site and full details are available on our website.

 

SECTION B: PACKAGE HOLIDAY BOOKINGS

This section only applies to Package Holidays booked with us as Organiser. Please read this section in conjunction with Section A of these Booking Conditions.   

20. Definition of package

Where your booking is for a Package Holiday that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these Booking Terms and Conditions.

A “Package Holiday” exists if you book a combination of two of the following separate travel services:

(a)   transport;

(b)   accommodation;

(c)   rental of cars, motor vehicles or motorcycles (in certain circumstances);

(d)   any other tourist service not intrinsically part of one of the above travel services;

provided that those separate travel services are purchased together from a single visit to our contact centre or website and selected by you before you agree to pay; or are offered, sold or charged at an inclusive or total price.

21. Pricing

The prices stated in our brochures and on our website are exclusively available only when booking in advance with the Caravan and Motorhome Club.

Our prices were calculated on the basis of then known costs and exchange rates. We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking.

Once the price of your chosen arrangements has been confirmed at the time of booking, then, subject to the correction of errors, we will only increase or decrease the price to allow for increases which are a direct consequence of changes in:

(i)  the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii)  the level of  taxes or fees  applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii)  the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £20. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

Please Note: Many transport operators are now using ‘Flexible Pricing’. This effectively means that prices can and do vary on a daily basis for the same arrangements.

Consequently, where we give a quotation for a particular journey, this is only valid at the time of quoting. Any booking made at a later time may be at a different rate. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking.

22. Changes by you and transfers of bookings

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £20 per person per change as well as  any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.

Transfers of Bookings:

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else subject to the following conditions:

  1. that person is introduced by you and satisfies all the conditions applicable to the holiday;
  2. we are notified not less than 7 days before departure;
  3. you pay any outstanding balance payment, an amendment fee of £20 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
  4. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 23 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

23. If you cancel before departure

If you or any member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use recorded delivery.

As we and our suppliers incur costs from the time we confirm your booking, the following charges will apply: If cancellation is received prior to or on Balance Due Date, your deposit will be retained. Except in the case where a non-refundable fare has been booked, when the entire fare amount will be retained. If cancellation is received after Balance Due Date, then your deposit will be retained, together with all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result. In the event that only one element of a confirmed booking is cancelled a £20 cancellation charge will be applied to your booking together with all costs and charges as detailed above.

Claims may be made on the Red Pennant Service (if purchased by you) if the reason for the cancellation is covered (see Red Pennant policy wording). Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Should you wish to make any changes to your confirmed arrangements, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee any such requests will be met. Where they can be met, an amendment fee of £20 per booking will be payable together with any costs incurred by ourselves, and any costs or charges incurred or imposed by any of our suppliers. Full details of amendment and cancellation charges can be found in our Essential information.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

24. Cancellation by you due to unavoidable and extraordinary circumstances

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significant affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.  Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity.

For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

25. If we make a change or cancel your package holiday

We start planning the arrangements that we offer many months in advance. Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed, and can cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed arrangements after the date the balance of the cost of your holiday is due where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time), where we are forced to do so as a result of Force Majeure as defined in clause 10, or where minimum numbers for any tour or other arrangement as advertised in our brochure or on our website, are not reached by 8 weeks prior to the date of departure.

Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of “insignificant changes” include the following when made before departure: any change in the advertised identity of the carrier(s), Eurotunnel / ferry timings, and/or ferry type; a change of outward departure time or overall length of your holiday of twelve hours or less; a change of accommodation to another of the same standard or classification. If we have to make a significant change or cancel after the date on which the balance of the cost of your arrangements is due we will pay you a reasonable level of compensation.

Occasionally, we may have to make a “significant change” to your holiday. “Significant changes” include the following changes when made before departure; a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, or a change of UK departure point to one which is more inconvenient for you.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a)           (For significant changes) accepting the changed arrangements or

(b)           accepting an offer of alternative arrangements from us, of a similar or higher standard, if available (at no extra cost); or

(c)           if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements; or

(d)           Cancelling or accepting the cancellation in which case you will receive a full and prompt refund of all monies you have paid to us.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

In addition to a full refund of all monies paid by you, we will pay you reasonable compensation, in the following circumstances:

-       If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

-       If we cancel your booking and no alternative arrangements are available.

IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

-       where we make an insignificant change;

-       where we make a significant change or cancel your arrangements more than 56 days before departure;

-       where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;

-       where we have to cancel your arrangements as a result of your failure to make full payment on time;

-       where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;

-       where we are forced to cancel or change your arrangements due to Force Majeure (see clause 10).

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and, where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

26. Our responsibilities to you in respect of package holidays

(1)           We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice(s). Subject to these booking conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2)           We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: 

(a)           the act(s) and/or omission(s) of the person(s) affected; or

(b)           the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

(c)           Force Majeure (as defined in clause 10).

(3)           We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a)            loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

(b)           Claims not falling under (a) above and which don’t involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c)           Claims in respect of international travel by air, sea and rail, or any stay in a hotel

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4)           It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5)           Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6)           Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.

(7)           We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. 

(8)           Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the three night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs in advance. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

27. Delays

We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure, but any transport operator concerned may however provide refreshments etc. We will not be liable for any delay, however, EU Passenger Rights Regulations may entitle you to compensation from the transport operator under certain specific circumstances.

28. Insolvency protection

The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for your chosen arrangements and for your repatriation (where applicable) in the event of our insolvency. For these purposes, we protect money that you have paid us in relation to non air-package holidays, by way of The Caravan Club Holiday Trust Fund, which was established by the Club in accordance with the above regulations and which holds funds in trust to cover the value of members holidays that have not be taken at any point in the year.

29. Insurance

As noted in clause 5 of these Terms and Conditions, it is a condition of booking with us that you have adequate travel insurance in place. For some Package holiday bookings where we act as Organiser, if you do not take our own Red Pennant Holiday insurance we may require you to provide details of your alternative insurance cover, the benefits of which must be at least as good as those offered by Red Pennant. Where you are asked to provide such details, we will not check the suitability of the policy and it will remain your responsibility to ensure your chosen insurance policy is adequate for your needs. Details of the policy we offer are shown our brochures and in our separate Red Pennant brochure. Premiums must be paid as soon as possible as cover will not be effective until we receive all applicable premiums in full. Please read your policy details carefully and take them with you on your break. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. When purchasing insurance, either by way of our own Red Pennant Holiday insurance or your own personal policy, please ensure that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

30. Location of pitches

We cannot guarantee that members will be allocated pitches all together in the same area of the campsite. However, campsite operators will be requested to arrange this wherever possible.

31. The Caravan Code

Members are required to adhere to and abide by The Caravan Code as set out in the Caravan and Motorhome Club’s UK Sites Directory and Handbook. Parents have responsibility for their children at all times unless placed in the care of a duly authorised person. Particular care should be taken on sites with lakes, swimming pools and children’s playgrounds.

32. Unused or additional nights

No refunds can be made for any nights not spent at campsites booked in the holiday itinerary. Where members want to stay extra nights, please contact us and we will attempt to extend your booking, subject to payment by you of any additional charges that may apply.

Members are responsible for paying any campsite fees in respect of night halts which are not included in a booking itinerary.

33. Holidays including ferry travel

Members must travel out and back on the ferries and at the times booked by us. Members who travel with any other ferry operator and/or at a different time than the booked sailing will be liable for the full cost of the alternative arrangement.

No reduction in prices can be granted to shareholders of the ferry companies utilised. Any ferry offers published in Club publications, or on our website, may be restricted by booking type, date, etc.

34. Prompt assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

 

SECTION C: AGENCY BOOKINGS

This section applies to bookings we make for you when acting as agent. Please read this section in conjunction with Section A of these Booking Conditions.   

 

35. Your contract

When making your booking we will arrange for you to enter into a contract with the supplier named on your booking confirmation. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.

36. Cancellation and amendment

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect from the day we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure).

In addition an administration fee of £20 per person will be payable for any amendments. You will be notified of the exact charges payable at the time of amendment or cancellation and it is recommended that you contact us prior to amendment or cancellation in order to confirm the charges applicable. 

37. Changes or cancellations by the supplier

We will inform you of any changes or cancellations made by the supplier as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the stipulated time frame. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

38. Our responsibility for your booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission earned in relation to your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment

European tours booking terms and conditions

Booking Terms & Conditions

These booking conditions, together with our privacy policy, essential information, booking information, the advice and information section and any other written information we have brought to your attention before we confirmed your booking, set out the details of your booking with The Caravan Club Limited, Registered Office: East Grinstead House, East Grinstead, RH19 1UA, England (“we”, “us” or “The Caravan Club”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
  2. He/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
  3. He/she is over 18 years of age and resident in the United Kingdom (if you are not a resident of the United Kingdom, you must advise us prior to booking) and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  4. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Our obligations to you are as a package organiser in the sale of a package holiday.

 1.             Making A Booking

By making the booking the party leader confirms that he/she accepts and agrees to be bound by these conditions and that he/she has the authority of all those in his/her party to make the booking on their behalf. Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your booking by issuing a confirmation invoice, either directly from us or on behalf of the supplier as applicable. A binding contract between you and the transport / campsite operator or other supplier (where we are acting as an agent), or between you and us (where we are the Organiser of a Package holiday) comes into existence when we despatch the booking confirmation to the party leader.

This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. You must contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 7 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

All documents (e.g. confirmation documents/holiday packs) will be sent to you by post or e- mail. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

 

2.             Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we may cancel your booking and charge the cancellation fees set out below.

To confirm your booking, you must pay a deposit at the time of booking. The deposit will ordinarily be £75 per party, however, some ferry operators may require a higher deposit at the time of booking or may require full payment if you are booking more than eight weeks before departure. You will be advised of the exact amount payable at the time of booking.

Full payment of the balance must be received by the ‘Balance Due’ date shown on your booking confirmation. If full payment is not received by the balance due date, we may cancel your booking and charge the cancellation fees set out below.

When accepting any booking within ten weeks of the departure date we reserve the right to ask you to pay the full cost of your booking.

We accept the following methods of payment: Visa/Mastercard debit or credit card authorisation. NB: No confirmations or other documentation will be forwarded until all invoiced balances have been paid.

 

3.             Accuracy

We endeavour to ensure that the tour descriptions, holiday information and prices both on our website and in our brochures is up to date at the time of going to press but it is possible (for example) for a campsite to change hands or for certain facilities or services at the campsite to be altered and we therefore must emphasise that the contents of our brochure/website represent the detail available at the time of publication.

Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

The prices in this brochure and on our website only apply if a site booking is made in advance, through our Contact Centre or website. Bookings not made in advance will be subject to the public prices payable directly to the site.

 

4.             Special Requests

If you have any special requests (for example mobile location), please let us know at the time of booking. We will pass on all such requests to the supplier/representatives but we do not guarantee that they will be met and we will have no liability to you if they are not.

 

5.             Insurance

Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information may affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

 

6.             Ratings and Standards

All the ‘star’ and category ratings given in our brochures or on our website are those granted to the campsites by the authorities of the countries in which they are located. These are not grades awarded by our personnel and in no way represent comparisons with our own sites in the UK.

We also publish member ratings for the campsites that we promote. Please note that such ratings are simply an amalgamation of the reviews that we have received for the applicable campsite from our members and do not present ratings that we have set or imposed ourselves. We have no control over such ratings or the reviews provided by our members and no warranty is given or implied in respect of the same.

Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Please note that as a general rule, the requirements and standards of the country you visit will not be the same as the UK and may sometimes be lower.

 

7.             Behaviour

Please be aware that the booking conditions of the supplier will normally state that your holiday arrangements can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation or services in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

 

8.             Passports, Visas and Health

If you are a British Citizen you can obtain up to date passport and visa information from the Foreign and Commonwealth Office, visit www.fco.gov.uk

Non British Citizens, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

It remains your responsibility to check passport and VISA requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, VISA or immigration requirements. Some countries require passports to be valid for at least 6 months after your return date.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. Up to date travel advice can be obtained from the National Travel Health Network and Centre (NaTHNaC) on the TravelHealthPro website https://travelhealthpro.org.uk or from NHS (Scotland) on the fitfortravel website http://www.fitfortravel.nhs.uk

 

9.             Complaints

Where you have booked a package holiday with us, please inform the relevant supplier immediately and contact us at our European Tours Department at East Grinstead on 01342 316 101 during office hours or on 01342 336 606 in cases of emergency. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our European Tours Department giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

You may wish to consider using Alternative Dispute Resolution (ADR) in which case please contact us and we shall be able to provide you with details of a certified ADR provider and shall let you know whether we intend to use that provider to settle the dispute. For products and services purchased online, particularly where you may reside in the EU, but outside of the United Kingdom, you also have the right to refer the dispute to the EU's Online Dispute Resolution Platform at: ec.europa.eu/odr. If you decide to use this service please use the following Club email address when completing the form: enquiries@camc.com.

 

10.          Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination,  the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

 

11.          Law and Jurisdiction

These terms and conditions are governed by English law and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England and Wales (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

 

12.           Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

 

13.          Data Protection and Privacy

Please see our data protection and privacy policy www.caravanclub.co.uk/privacy-policy for full information regarding the way in which we use and store your personal data.

 

14.          Services

Unless otherwise stated in the campsite or tour description, all members must settle any bills directly with the relevant site administration. This could include, but is not limited to, any bills for water or sewage connections, tourist tax, registration fees, Eco tax, rubbish tax and pet charges.

 

15.          Your Property

You must pay all due care and attention to your personal belongings. We cannot accept any liability if they are lost or damaged. Unattended caravans, motorhomes or any other vehicles and their contents are the sole responsibility of their operators.

 

16.          Campsite Facilities and Activities

Our brochures and website describe the facilities and activities normally available at each campsite during the main part of the season, which is commonly national holidays and school holidays specific to the countries advertised in our brochures and on our website. Please note that facilities and services are generally available depending on the number of people participating. These services will not be offered if there are insufficient numbers. At many sites not all facilities and activities will be operating during the early and late season (e.g. as a result of lack of demand, weather conditions, maintenance and repair etc.) and we cannot be held liable for non-provision of any service. In some cases only a bare minimum of facilities and no activities will be open during the low season.

 

17.          Definition of Package

Where your booking is for a Package Holiday that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these Booking Terms and Conditions.

A “Package Holiday” exists if you book a combination of two of the following separate travel services:

(a)   transport;

(b)   accommodation;

(c)   rental of cars, motor vehicles or motorcycles (in certain circumstances);

(d)   any other tourist service not intrinsically part of one of the above travel services;

provided that those separate travel services are purchased together from a single visit to our contact centre or website and selected by you before you agree to pay; or are offered, sold or charged at an inclusive or total price.

 

18.          Pricing

The prices stated in our brochures and on our website are exclusively available only when booking in advance with the Caravan and Motorhome Club.

Our prices were calculated on the basis of then known costs and exchange rates. We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking.

Once the price of your chosen arrangements has been confirmed at the time of booking, then, subject to the correction of errors, we will only increase or decrease the price to allow for increases which are a direct consequence of changes in:

(i)         the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii)        the level of  taxes or fees  applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii)       the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £20. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

Please Note: Many transport operators are now using ‘Flexible Pricing’. This effectively means that prices can and do vary on a daily basis for the same arrangements.

Consequently, where we give a quotation for a particular journey, this is only valid at the time of quoting. Any booking made at a later time may be at a different rate. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking.

 

19.          Changes by You and Transfers of Bookings

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £20 per person per change as well as  any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.

Transfers of Bookings:

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else subject to the following conditions:

  1. that person is introduced by you and satisfies all the conditions applicable to the holiday;
  2. we are notified not less than 7 days before departure;
  3. you pay any outstanding balance payment, an amendment fee of £20 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
  4. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 20 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

20.          If You Cancel Before Departure

If you or any member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use recorded delivery.

As we and our suppliers incur costs from the time we confirm your booking, the following charges will apply: If cancellation is received prior to or on Balance Due Date, your deposit will be retained. Except in the case where a non-refundable fare has been booked, when the entire fare amount will be retained. If cancellation is received after Balance Due Date, then the cancellation charges set out in the table below will apply. In the event that only one element of a confirmed booking is cancelled a £20 cancellation charge will be applied to your booking together with all costs and charges as detailed above.

 

Period

Cancellation Charge

Before the Balance Due Date

Deposit Only

Balance Due Date – 31 days before departure

25% of the total holiday price

16-30 days before departure

50% of the total holiday price

8-15 days before departure

75% of the total holiday price

1-7 days before departure or after departure

100% of the total holiday price

 

Claims may be made on the Red Pennant Service (if purchased by you) if the reason for the cancellation is covered (see Red Pennant policy wording). Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Should you wish to make any changes to your confirmed arrangements, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee any such requests will be met. Where they can be met, an amendment fee of £20 per booking will be payable together with any costs incurred by ourselves, and any costs or charges incurred or imposed by any of our suppliers. Full details of amendment and cancellation charges can be found in our Essential information.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

 

21.          Cancellation by You due to Unavoidable & Extraordinary Circumstances

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significant affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.  Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity.

For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

 

22.          If We Make a Change or Cancel Your Package Holiday

We start planning the arrangements that we offer many months in advance. Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed, and can cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed arrangements after the date the balance of the cost of your holiday is due where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time), where we are forced to do so as a result of Force Majeure as defined in clause 10, or where minimum numbers for any tour or other arrangement as advertised in our brochure or on our website, are not reached by 8 weeks prior to the date of departure.

Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of “insignificant changes” include the following when made before departure: any change in the advertised identity of the carrier(s), Eurotunnel / ferry timings, and/or ferry type; a change of outward departure time or overall length of your holiday of twelve hours or less; a change of accommodation to another of the same standard or classification. If we have to make a significant change or cancel after the date on which the balance of the cost of your arrangements is due we will pay you a reasonable level of compensation

Occasionally, we may have to make a “significant change” to your holiday. “Significant changes” include the following changes when made before departure; a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, or a change of UK departure point to one which is more inconvenient for you.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a)           (For significant changes) accepting the changed arrangements or

(b)           accepting an offer of alternative arrangements from us, of a similar or higher standard, if available (at no extra cost); or

(c)           if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements; or

(d)           Cancelling or accepting the cancellation in which case you will receive a full and prompt refund of all monies you have paid to us.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

In addition to a full refund of all monies paid by you, we will pay you reasonable compensation, in the following circumstances:

-       If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

-       If we cancel your booking and no alternative arrangements are available.

IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

-       where we make an insignificant change;

-       where we make a significant change or cancel your arrangements more than 56 days before departure;

-       where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;

-       where we have to cancel your arrangements as a result of your failure to make full payment on time;

-       where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;

-       where we are forced to cancel or change your arrangements due to Force Majeure (see clause 10).

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and, where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

 

23.          Our Responsibilities to You in respect of Package Holidays

(1)           We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice(s). Subject to these booking conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2)           We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: 

(a)           the act(s) and/or omission(s) of the person(s) affected; or

(b)           the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

(c)           Force Majeure (as defined in clause 10).

(3)           We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a)            loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

(b)           Claims not falling under (a) above and which don’t involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c)           Claims in respect of international travel by air, sea and rail, or any stay in a hotel

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4)           It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5)           Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6)           Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.

(7)           We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. 

(8)           Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the three night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs in advance. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

 

24.          Delays

We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure, but any transport operator concerned may however provide refreshments etc. We will not be liable for any delay, however, EU Passenger Rights Regulations may entitle you to compensation from the transport operator under certain specific circumstances.

 

25.          Insolvency Protection

The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for your chosen arrangements and for your repatriation (where applicable) in the event of our insolvency. For these purposes, we protect money that you have paid us in relation to non air-package holidays, by way of The Caravan Club Holiday Trust Fund, which was established by the Club in accordance with the above regulations and which holds funds in trust to cover the value of members holidays that have not be taken at any point in the year.

 

26.          Insurance

As noted in clause 5 of these Terms and Conditions, it is a condition of booking with us that you have adequate travel insurance in place. For some Package holiday bookings where we act as Organiser, if you do not take our own Red Pennant Holiday insurance we may require you to provide details of your alternative insurance cover, the benefits of which must be at least as good as those offered by Red Pennant. Where you are asked to provide such details, we will not check the suitability of the policy and it will remain your responsibility to ensure your chosen insurance policy is adequate for your needs. Details of the policy we offer are shown our brochures and in our separate Red Pennant brochure. Premiums must be paid as soon as possible as cover will not be effective until we receive all applicable premiums in full. Please read your policy details carefully and take them with you on your break. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. When purchasing insurance, either by way of our own Red Pennant Holiday insurance or your own personal policy, please ensure that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

 

27.          Location of Pitches

We cannot guarantee that members will be allocated pitches all together in the same area of the campsite. However, campsite operators will be requested to arrange this wherever possible.

 

28.          The Caravan Code

Members are required to adhere to and abide by The Caravan Code as set out in the Caravan and Motorhome Club’s UK Sites Directory and Handbook. Parents have responsibility for their children at all times unless placed in the care of a duly authorised person. Particular care should be taken on sites with lakes, swimming pools and children’s playgrounds.

 

29.          Unused or Additional Nights

No refunds can be made for any nights not spent at campsites booked in the holiday itinerary. Where members want to stay extra nights, please contact us and we will attempt to extend your booking, subject to payment by you of any additional charges that may apply.

Members are responsible for paying any campsite fees in respect of night halts which are not included in a booking itinerary.

 

30.          Holidays including Ferry Travel

Members must travel out and back on the ferries and at the times booked by us. Members who travel with any other ferry operator and/or at a different time than the booked sailing will be liable for the full cost of the alternative arrangement.

No reduction in prices can be granted to shareholders of the ferry companies utilised. Any ferry offers published in Club publications, or on our website, may be restricted by booking type, date, etc.

 

31.          Prompt Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

Your rights under the Package Travel and Linked Travel Arrangements Regulations 2018

Schedule 3

Part 1: General

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rights applying to the packages. We, The Caravan Club Limited will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.

PART 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

  • Travellers will receive all essential information about the package before concluding the package travel contract.
  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
  • Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
  • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
  • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
  • The organiser has to provide assistance if the traveller is in difficulty.
  • If the organiser becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. The Caravan Club Limited has taken out insolvency protection via The Caravan Club Holiday Trust Fund. Travellers may contact this entity or, where applicable, the competent authority if services are denied because of The Caravan Club Limited’s insolvency.

Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here:

https://www.legislation.gov.uk/uksi/2018/634/contents/made

Price match guarantee - terms and conditions

Please read these terms carefully together with the Caravan and Motorhome Club booking terms and conditions. The lead name on the booking agrees to accept these additional terms on behalf of all customers named on your booking.

1. The Price Match Guarantee

Here at The Caravan and Motorhome Club we believe that we cannot be beaten on price, when it comes to overseas sites, caravan/motorhome Eurotunnel or ferry crossings that we are able to offer in our network. You will not find these overseas sites and services cheaper elsewhere; because, if you can find a cheaper overseas site, caravan/motorhome Eurotunnel or ferry crossing price elsewhere, we will provide our Price Match Guarantee and match that cheaper price for you, subject to the following terms and conditions.

2. Qualifying for the Price Match Guarantee

To qualify for our Price Match Guarantee you will need to, before we have confirmed your booking, provide us with documented proof (e.g. a screen shot) that the identical overseas site, Eurotunnel or ferry crossing is available for less elsewhere, by calling our contact centre on 01342 316 101.

Provided the requirements set out in the remainder of these terms and conditions are met, we guarantee to match the price of the overseas site, Eurotunnel or ferry crossing in question.

Under no circumstances will we be obliged to price match after your provisional reservation is confirmed and we have issued you with a written confirmation.

3. Conditions applying to the Price Match Guarantee

The Price Match Guarantee applies only to ‘like for like’ sales, in other words any lower price that you obtain must be for an identical (i.e. party size, dates, duration and other such features) product immediately available to book on one site, and the product must be priced accurately (in other words, where we will not apply the Price Match Guarantee where the lower price is obviously an error). The lower price must also be for an advanced booking and must be a price that is available to the general public (the Price Match Guarantee will not apply to any prices or special offers made available to a closed group or to members of a particular organisation).

In relation to the booking of Eurotunnel and ferry crossings, the Price Match Guarantee will only apply to prices which include or otherwise allow for the carriage of either a caravan (along with a car) or a motorhome, on board the train or ferry. The Price Match Guarantee will not apply to (and will not operate so as to beat the price of) any ‘car only’ prices, or any other prices that do not provide for the carriage of a caravan (along with a car) or a motorhome, that are available elsewhere.

The person responsible for making the booking (lead name) must make the claim.

The lower price that you are asking us to match must include any handling charges, booking fees, credit card fees and such like.

The price you are asking us to match must be in pounds sterling. If you have found a price which is quoted in euros and which, once converted, appears to be a lower price, please contact us.
The Price Match Guarantee will not automatically apply to prices quoted in euros however we may, at our sole discretion, agree to extend the Price Match Guarantee on a case by case basis to cover a lower price quoted in euros, if we consider it appropriate to do so in all the circumstances.

We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by our customer services team.

If the price you have found abides by all of the above, simply contact us on 01342 316 101 or email europeanholidays@camc.com. 

4. General

If there is any reason to believe that there has been a breach of these Price Match Guarantee – terms and conditions, we may, at our sole discretion, reserve the right to exclude you from participating in the Price Match Guarantee.

The Caravan and Motorhome Club reserves the right to hold void, suspend, cancel, or amend the Price Match Guarantee where it becomes necessary to do so.

These Price Match Guarantee – terms and conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.