CLOSED - Your bookings are not safe

He's been on the CC email writing course!

While I would hate for my bookings to be cancelled, I can't see the bit in his letter where you travelling solo had any bearing. Full site occupancy would refer to the number of units on a site not the number of people? It is the pitch that is taken up and it doesn't matter how amny or how few poeple there are on that pitch. Or have I missed something?

What a total heap of manure this person wrote in reply, yes Vivien total discrimination towards you.

While I would hate for my bookings to be cancelled, I can't see the bit in his letter where you travelling solo had any bearing. Full site occupancy would refer to the number of units on a site not the number of people? It is the pitch that is taken up and it doesn't matter how amny or how few poeple there are on that pitch. Or have I missed something?

Write your comments here... Its the bit cancellations are made last booked and first cancelled then the duration of stay and knock on effect of surrounding bookings.

I was booked for 4 nights and that booking was made well in advance, yet my booking was cancelled but people that booked the week previous to the 31st March were allowed on!

One person £19 a family of 2 afults and 2 children?? Which one makes the books look good??

It just gets worse doesn't it! You couldn't make up how certain aspects of this Club are run, when is the penny going to drop and they haul themselves into the 21st Century! As I have said on another forum, this is like reading/watching/ belonging to to touring section of the House of Lords! Dinosaurs, and dangerous!

You've had some pretty shoddy treatment over this issue Vivien. 

While I would hate for my bookings to be cancelled, I can't see the bit in his letter where you travelling solo had any bearing. Full site occupancy would refer to the number of units on a site not the number of people? It is the pitch that is taken up and it doesn't matter how amny or how few poeple there are on that pitch. Or have I missed something?

Write your comments here... Its the bit cancellations are made last booked and first cancelled then the duration of stay and knock on effect of surrounding bookings.

I was booked for 4 nights and that booking was made well in advance, yet my booking was cancelled but people that booked the week previous to the 31st March were allowed on!

One person £19 a family of 2 afults and 2 children?? Which one makes the books look good??

fair enough, point taken, I didn't know about the booking made on prior to the 31

We have had a couple of breaks cancelled in the past, due to water logged pitches, or so we were told.  The first time we were booked in as a family of 4, so it isn't just solo caravanners who are cancelled. 

Hope they gave you 72 hours notice or they would be in breach of their cancellation rules and have to receive an email threatening suspension.

Vivien, can you go further up the food chain with your complaint?, they must have a recognised 'grievance procedure' most state. . . .'if you are not satisfied your complaint will be passed to' could you now continue?