CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday.  This is descrimination!

replied on 23/04/2016 18:37

Posted on 23/04/2016 18:37

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IamtheGaitor replied on 23/04/2016 19:45

Posted on 23/04/2016 19:45

We were once told on arrival at 12 that if we had arrived at 4 they wouldnt have let us on. This was despite being well within the max size for the site. We were then told we needed to ring sites the day before (even if we had got a confirmed booking months before) to check if we would be allowed on (we werent an oversized outfit as we were below the max on all the sites we went to).  Therefore Vivien's story saddens but doesnt surprise me.


Several examples on this forum of certain folks getting preferential treatment - eg one person saying they 'need' to arrive before 12 so just ring the site and are allowed to do that, or tales of wardens reserving pitches for friends - show that all is certainly not transparent and fair where the CC is concerned.

vivien replied on 23/04/2016 19:47

Posted on 23/04/2016 19:47

Which I am!  I have tils them I accept their appologies but NOT their excuses.  I an awaiting their reply!

Surfer replied on 24/04/2016 10:27

Posted on 24/04/2016 10:27

Vivien is it possible for you to name the site in question as that is shocking treatment?  We recenty cancelled 4 nights on CC sites because tehya re so inflexible.  

We wanted to stay an additional 4 hours on Rookesbury as we are catching a ferry.  We were quite happy to pay a bit extra, but the club wanted a full nights stay so for 4 hours it would have cost us an additonal £22 even if no one else was coming onto the site.  We were also quite happy to move onto a ferry pitch, but not at £22 for 4 hours!  

Many commecial sites will allow you to stay late by arrangement for under £10!  We found another site nearby and are paying £7 for the additional 4 hours.

It honestly seems that the CC have lost the plot!  BTW I am surprised that the thread is still running and has not been removed by a CC staff member.

Rocky 2 buckets replied on 24/04/2016 10:37

Posted on 24/04/2016 10:37

Surfer, doing so for some trumped up reason would only lead folk to believe they have something to hide. When & if Vivien complains to the Trading Standards I would have thought it would then be at risk, purely due to the fact it may prejudice any future decision.

path replied on 24/04/2016 11:06

Posted on 24/04/2016 11:06

I cant believe what I am reading! How on earth can this happen? Does this mean we could travel over two hundred miles to a site we have booked months before to find they won't let us on because they have overbooked?!

or to have them ring us to say they are cancelling our booking. 

No way should this happen. Good luck Vivien hope you get somewhere. A weeks supply of site vouchers as an apology wouldn't go amiss but even those wouldn't make up for your disappointment.

Oh! As for pitches being reserved by wardens for friends is a definite No No. We have seen that happen at least twice. Surely the CC don't condone this.

vivien replied on 24/04/2016 11:08

Posted on 24/04/2016 11:08

It was Blackknowl CC site at Brockenhurst.

I booked in February and booking was cancelled less than 48 hours before arrival!  I was due with my caravan on the 31st March and the holiday was cancelled 4.30pm on the 29th March. Not even the Easter Weekend! It was purposely book after Easter to avoid crowds etc.

Surfer replied on 24/04/2016 11:25

Posted on 24/04/2016 11:25

It was Blackknowl CC site at Brockenhurst.

I booked in February and booking was cancelled less than 48 hours before arrival!  I was due with my caravan on the 31st March and the holiday was cancelled 4.30pm on the 29th March. Not even the Easter Weekend! It was purposely book after Easter to avoid crowds etc.

I did not realise it was so far back in time and thought it was for the forthcoming bank holiday.  Is there a reason why you have left it so long before raising this thread?

replied on 24/04/2016 11:25

Posted on 24/04/2016 11:25

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