CLOSED - Your bookings are not safe

My membership number and email address, I am happy to be public!  Same with my surname as I am easy to search on google anyway!

A similar thing happened to us over 20years ago, at that time mobile phones weren't as common as now but I had a mobile phone or should I say at that time something more like a house brick. We had set off to our destination to a private site near Whitby when we heard the phone ringing but as it was in the car boot it was ignored, on arriving at the site the owner said I've been trying to contact you because the site is water logged. With that comment I looked out of the office window to see a virtually empty site and I asked her to show me the pitches because I had just driven for 2.5hrs and wasn't going to get back in the car to go back home, she showed me the so called water logged pitches and yes they were wet but not under water and I told her I would have that one, when she turned round and said that's for Mr&Mrs Smith I pointed out that there was no reserved sign and I'm here and they're  not. On this site I had paid a deposit and had the letter confirming the booking and as the site was clearly still open I was staying, she later told me that she had rung me because of the mobile number the site filled up during the rest of the day but we noticed a motorhome parked up by the office for 2 days the occupants being in and out of the owners house so I assumed that they wanted the pitch for them.

it does make you wonder? 

 The first solo holiday that I had cancelled was coming up for four years ago now that was at the centenary site now known as the new forest site. That holiday was cancelled at approximately 2 o'clock the day before arrival ,  The excuse was that the site was flooded two days later I did pay the site visit and yes it was to the majority underwater.  On that occasion I do know that they were for single people due to book into the site all having their holidays Cancelled.

 

 

I am awaiting a phone call from Mr Horton, CCHQ. I am far from happy with his last reply, we will see what the outcome is when it happens.

While you wait, here is a paragraph from the latest email!  So, last in is definetely NOT first out!

 

There was of course one booking that had been made after you, but to arrive on the same day. As previously advised, further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible. I do fully appreciate that you equally pay the same membership fees as other members however this decision was made for the benefit of the membership of a whole and to maximise monies to be reinvested into the Club for the benefit of all members, not just those who had made a booking on that particular occasion. The booking in question was for seven nights and it was not guaranteed that the remaining three (mid-week) nights would be resold.

In this case maximisation of monies should not have entered it, and the CC should have operated it on the 'last in first out' basis. It may not have been discrimination on a solo caravanner but still a totally unfair way of dealing with it.

This is totally, totally unfair. It should be last booked in first cancelled. Profit for the club either on duration of stay or number of caravaners should have nothing to do with it.

In other words our bookings aren't safe and we can be bumped off if a more lucrative booking comes along....or   a warden made a serious error of judgement and the CC are covering for them since they have to take ultimate responsibility.

Personally I find this totally unacceptable.

Does this mean that if I am travelling from Scotland to the English south coast a trip of  about 500 miles and a book a pitch for a stop about halfway for an overnight rest the Club can just cancel it and there is nothing I can? What happens if I can find no other sites that can take me and I have to continue on my journey and have an accident that's nothing to do with them at all?

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