CLOSED - Your bookings are not safe

Yes! I am afraid, you may have entered into a contract, but if the money is more appealing from someone else, your booking is null and void!

whether couples or singles, the fact is they will take the most money and not the first in and first out route!

Please let others be aware that a booking is NOT gospel!

I am awaiting a phone call from Mr Horton, CCHQ. I am far from happy with his last reply, we will see what the outcome is when it happens.

Truly shocking treatment which gets worse with every email they send. 

Pesonally I wouldn't speak to Mr Horton on the phone as I would want all correspondence by email so there is written evidence should you wish to escalate your complaint. 

 

Under their own terms they can only cancel a booking if there is a problem to be solved that is beyond their reasonable control.  This does not appear to have been the case so they are in breach of the contractual arrangement.  

 

Write your comments here. Exactly, so what to do now??

Not just future cancellations but future bookings by phone, will I ever know that a "Sorry we have no room" be because there is no room, or because my length of stay did not suit.

Reading your posts Vivienne has made me hopping mad.

You have been treated shockingly by the C Club - in the first instance by having your booking cancelled, contrary to the clubs terms and conditions; and secondly, by them not 'owning up' to their error and compensating you accordingly.  A proper acknowledgement of their unacceptable action is the least you should expect; a commitment to remedial staff training is also in order; and finally, how about a week's free site fees for hurt to your feelings and financial recompense for your additional expenditure?

All the best

Katie

 

Vivien, you were badly treated and deserved better. 

 Brittany Ferries hands out £50 vouchers when ferry crews go on strike and passengers are left high and dry. My daughter got £200 and the free run of an airport first class lounge and bar when an air line bumped her off a flight. Let's see how this Club makes its peace with you.

Good wishes to you and the solos. 

The user and all related content has been Deleted User

Vivien, this has made my blood boil 

So, another member booked after you did but wanted to stay for 7 nights.  You had 'only' booked for 4 nights .... so they cancelled your booking!!

Un bloody believable   What an absolute disgrace!

Next time , if you decide to use the CC again book 14 nights. Arrive , check in , pitch the van then tell them you have changed your mind and only staying for four nights and want a refund for the other ten. 

See how they like it. 

It seems to me that if we've always been told that it's last to book first to be cancelled then that is exactly what it should be. 

As soon as you have a web presence and a forum you have to be transparent in your dealings and above all fair.