CLOSED - Your bookings are not safe

I have just been reading these posts and as a fairly recent solo traveller myself I am appalled.  I like to undertake trips of around 4 nights and like to think that when wanting to travel on my own I can have faith in an organisation like CC that my bookings will be safe and secure unless there is a genuine reason for cancellation, which isn't the case here.  Quite clearly there has been a breach of contract and the wardens at Black Knowl have some explaining to do, before they do it to someone else.  So far there has not been a satisfactory response to Vivien's complaint and it almost seems like they are trying to cover up for the wardens' decision.  I will certainly be not making any bookings at this location.

To sum up the decision making process. Cancellations are initially identified from the members who booked last but who have not yet arrived on site. If a decision has to be made from a group of members who, say, booked at roughly the same time, commercial prerogative enters the decision making process which means members on shorter stays are more likely to be cancelled compared to those on an longer stay and where the value of their total booking is greatest are more likely not to be cancelled? 

David

To sum up the decision making process. Cancellations are initially identified from the members who booked last but who have not yet arrived on site. If a decision has to be made from a group of members who, say, booked at roughly the same time, commercial prerogative enters the decision making process which means members on shorter stays are more likely to be cancelled compared to those on an longer stay and where the value of their total booking is greatest are more likely not to be cancelled? 

David

That is how I read it David  But Vivien booked way before others who did get a pitch!

To sum up the decision making process. Cancellations are initially identified from the members who booked last but who have not yet arrived on site. If a decision has to be made from a group of members who, say, booked at roughly the same time, commercial prerogative enters the decision making process which means members on shorter stays are more likely to be cancelled compared to those on an longer stay and where the value of their total booking is greatest are more likely not to be cancelled? 

David

I think you are being generous to the club David. As lynnruby says Vivien did not book 'at roughly the same time' but considerably earlier.

To sum up the decision making process. Cancellations are initially identified from the members who booked last but who have not yet arrived on site. If a decision has to be made from a group of members who, say, booked at roughly the same time, commercial prerogative enters the decision making process which means members on shorter stays are more likely to be cancelled compared to those on an longer stay and where the value of their total booking is greatest are more likely not to be cancelled? 

David

Unfortunately David the warden phoned Viv up and cancelled her booking saying there was pitch flooding, the CC refuted this and have now come up with another reason. If only someone was a bit more honest it could have been sorted without all these adverse comments. In the T &Cs a flood or other unexpected events can be used as a reason to cancel bookings, there is nothing in the T&Cs to say a cancellation can be used to increase site profits or viability.

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Let us know how you get on Vivien, I hope this doesn't happen to anyone else.

Good evening all!  I am now not crawling the walls chomping at the bit!

I spoke for 50 minutes about what, why and how things happened.  We have agreed to disagree on several counts, plus agreed the whole fiasco could have been dealt with better, from wardens phone call right through!

anyway, my blood pressure has dropped, I have managed to state my case, it was heard! There are still flaws in the CC's system, but you never know, they may be fixed one day??

Due to several incidents that happened due to the cancellation, plus the op I had on the 6th of April two days after my stay at a CL, and the op pending on 18th May, the hassle and inconvenience caused, I will be receiving free night stays for my use as an apology to take after my op to recover and recoup!

However, I don't think CCHQ will be wanting to ever take me on again??  Not if they value their jobs! There are still going to be cancellellations and probably will be dealt the same way mine was.  If it happens to you! Don't give in!  Well not unless the site is 3' under water and plastered all over the news!, 

Well done Viv, not everyone would have stuck with it, hope you enjoy your free nights, I'm glad they offered you something!

I'm I reading this right? From the Clubs email to Vivien - if you book a five night stay three months in advance (possibly as part of a longer well planned trip around Britian) Then someone books a 10 night stay a week before the break. If then a few pitches become unavailable it will be the first person to book who's holiday would be cancelled as this would mean more revenue for the CC. That's appalling! Who the hell is running this business. If a cancellation has to be made then it should be the last person to book, regardless. So revenue comes before customer goodwill does it.