CLOSED - Your bookings are not safe

I'm I reading this right? From the Clubs email to Vivien - if you book a five night stay three months in advance (possibly as part of a longer well planned trip around Britian) Then someone books a 10 night stay a week before the break. If then a few pitches become unavailable it will be the first person to book who's holiday would be cancelled as this would mean more revenue for the CC. That's appalling! Who the hell is running this business. If a cancellation has to be made then it should be the last person to book, regardless. So revenue comes before customer goodwill does it.

Write your comments here... One word!, Yes!

Dreadful!!

As sated today, they are a business!  So where has the Club part gone??

A disgraceful state of affairs.......and as usual, no meaningful response from CC Ltd

I am a little puzzled about thsi booking.  If you go online and try and book on a site that is already full, the system will not allow you to book.  The only way around this is to phone the club or the warden and that individual then makes a decision.  In this case they clearly discriminated against a person who is single and that is grossly unfair!

As sated today, they are a business!  So where has the Club part gone??

They are a business and as such need to be commercially viable. But this seems like a short term gain which may turn into a long term loss if members do not like the way they operate.

I am awaiting a phone call from Mr Horton, CCHQ. I am far from happy with his last reply, we will see what the outcome is when it happens.

..I suggest "if" Mr Horton phones you advise him to put it all in writing and if possible record the call

Viv,

If I have read the booking terms and conditions correctly once you have booked you have a contract with CC Ltd.

 The terms do allow for them to cancel the booking but only where the cause is beyond their reasonable control.

 It would appear that the reason you were given was well within their control and they therefore had no grounds for cancellation.

 It would therefore seem that they are in breach of contract and not only do you have good grounds for complaint you also have good grounds for claiming and receiving compensation.  

My email address is on my profile. 

PS

Within the terms there is no mention of  "Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible."  That is just rubbish.

...Deleted UserUser is absolutely correct.  They phrase they use "least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible." is the key.
We all pay the same membership.  However many people we choose to join us on holiday is irrelevant subject to maximum pitch occupancy.  
I suggest you contact the Citizen's Advice Bureau.  They offer a free half hour legal advice for anyone needing it.  If they confirm the Club have been in breach of contract and you can follow it up you would be doing us all a favour. 

An interesting postscript to this thread it the news that Vivien is now in receipt of a three month suspension from CT, which subsequently damages her ability to contact her Solos or post the Diary updates. Since we are both members of the Facebook CT group, I have agreed to post any updates she requires to the Solos thread.

Alison

I am really shocked Alison.