CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

vivien

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday. This is descrimination!

263 replies

Tinwheeler replied on 27/04/2016 19:04

Tinwheeler

Campervanner

Posted on 27/04/2016 19:04

MF, two of three others spring readily to mind.

There's clearly a lot more to this than we know about. We are speculating and will probably never know the full story.

mbee1 replied on 27/04/2016 19:06

Member

mbee1

Posted on 27/04/2016 19:06

MF, two of three others spring readily to mind.

There's clearly a lot more to this than we know about. We are speculating and will probably never know the full story.

We are highly unlikely to hear the Club's side. Possibly a Freedom of Information request.

Tinwheeler replied on 27/04/2016 19:20

Tinwheeler

Campervanner

Posted on 27/04/2016 19:20

MF, two of three others spring readily to mind.

There's clearly a lot more to this than we know about. We are speculating and will probably never know the full story.

We are highly unlikely to hear the Club's side. Possibly a Freedom of Information request.

I think FoI applies to Govt Depts and public bodies. Of course, CC, won't say what's happened. If it was you or I we wouldn't appreciate CC broadcasting our stories. CC will want to retain some semblance of credibility and businesslike behaviour - if they still have any left.

Rocky 2 buckets replied on 27/04/2016 19:26

Rocky 2 buckets

Posted on 27/04/2016 19:26

If CC won't say what has happened, the rule of law applies-innocent till proven guilty. I see or know of no guilt, so She's innocent. She is being hounded for standing up for Herself, silenced to save the CC embarrassment. If I'm proven wrong I will withdraw my support, until then my support is solid. FD, well done for stepping up to the plate-you're a star Happy

notite replied on 27/04/2016 19:45

Member

notite

Caravanner

Posted on 27/04/2016 19:45

We are due to go to Chirk CC Site on Monday but never in the 34 years that, we have been caravaning have I, been so concerned that we could get bumped off the site or any other CC site come to think. I intend to contact Head Office tomorrow and seek clarification.

Rob

Firedragon replied on 27/04/2016 20:03

Member

Firedragon

Caravanner

Posted on 27/04/2016 20:03

I'm afraid I cannot clarify really, I've spoken to Vivien on facebook and seen the suspension notice which seems pretty standard to me, Vivien was under the impression it was because of something she said about the TV programme, but the wording as to reasons for suspension includes the word 'incitement' as a clue I think. Personally, I just don't want her Solos group to suffer from this.

Alison

cariadon replied on 27/04/2016 20:37

Member

cariadon

Caravanner

Posted on 27/04/2016 20:37

I emailed th club to ask if a booking is guaranteed or is it liable to be cancelled for a better offer, still waiting for a proper reply. Interesting to see if I rang the booking office to say I wanted to stay for 10 days on a site but the weekend full would they chuck somebody off so I could stay.