CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday.  This is descrimination!

IamtheGaitor replied on 28/04/2016 07:41

Posted on 28/04/2016 07:41

''lets put into perspective that these cancellations will only occur in exceptional circumstances''

Really? Then why were we told when we ran an RV that we had to phone the day before for every booking, just to check they would accept us?  We were not over any of the sites maximum lengths so its not because it was an outsize outfit. Also told once when we arrived at 12 that if we had arrived at 4 the same day we would have been turned away.  Apparantly wardens can do that, cancel a valid booking for anyone they like!!

 

MJ730 replied on 28/04/2016 08:16

Posted on 28/04/2016 08:16

Yet again the powers that be have proved how far out of touch they are with the rest of the club world.

Mike

Surfer replied on 28/04/2016 08:26

Posted on 28/04/2016 08:26

The Chairman appears to bring the club into disrepute with his antics on national TV, but is he suspended?

young thomas replied on 28/04/2016 08:38

Posted on 28/04/2016 08:38

''lets put into perspective that these cancellations will only occur in exceptional circumstances''

Really? Then why were we told when we ran an RV that we had to phone the day before for every booking, just to check they would accept us?  We were not over any of the sites maximum lengths so its not because it was an outsize outfit. Also told once when we arrived at 12 that if we had arrived at 4 the same day we would have been turned away.  Apparantly wardens can do that, cancel a valid booking for anyone they like!!

 

perhaps its anyone they don't like?Wink

perhaps they do have a further checking process with RVs?

perhaps they want to double check the vehicle size and discuss any access issues....?

weve never had to ring ahead of every booking so i guess its RV related.....do you have to do this now you dont have the RV?

EmilysDad replied on 28/04/2016 08:58

Posted on 28/04/2016 08:58

Just unbelievable! Yell

I assume you are referring to Viv's suspension....and not my post?Wink

I am indeed!

When we get our new forum we'll be able to tell who said what ........ Innocent

replied on 28/04/2016 09:03

Posted on 28/04/2016 09:03

The user and all related content has been Deleted User

young thomas replied on 28/04/2016 09:07

Posted on 28/04/2016 09:07

It would appear that despite the booking terms CC Ltd is prepared to cancel a booking for their convenience and on the filmiest of excuses.   I have no wish to drive many miles only to be told our booking has been cancelled.  In future therefore, even with a confirmed booking, I shall call to check that it is still okay the day before my departure.  

DD agreed, probably a sensible thing....Happy

my earlier point was that doing the same weeks beforehand wouldnt acheive a lot.....Sad

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