CLOSED - Your bookings are not safe

" also apply to large twin axle caravans and large European vans. IF you have completed yor profile information fully giving the size of your van and ETA then there should not be a problem."

...provided that somebody reads it......

its like these automated help lines...

"..please enter your account number to help us get you to the right person to help you....."

"hello, thanks for calling the helpline, whats your account number.....?"

DOH!

Everything was completed on the form.  On the registration section I also wrote RV then the reg.  Most of the sites had plenty of pitches that would easily accomodate and most didnt cone off a pitch for us.  Some did.

However lets not get sidetracked onto the RV issue - its the fact that the CC dont see fit to honour all the bookings that are correctly made that is the problem here.

true, and i have been the victim of the 'process'....

however....two,things....

firstly, getting bumped (for anyone) is only likely to happen if the club has very good reason (unforeseen incident beyond its control)

secondly, i am not exactly clear on what the detailed process actually is....im sure someone tried (and failed, it seems) to explain it to Viv, but it would be good for it to be clearly and unambiguously documented here so that we all understand why this might happen, and in what sequence bookings are cancelled.

this is certainly a case where a scripted process is better than wardens discretion as this might lead to different (but similar) occasions resulting in different outcomes.

time for the CC 'person' to spell it out nice and clearly.

So for all Viven's hard work with the solos which brought revenue to the club then being dumped from a site because she wouldn't make the club as much money as another booking (despite being against the CC own t&c) she finally gets a suspension for speaking her mind. 

I hope she takes the solos club to the C&CC who I'm sure would be happy to oblige. 

In the last few years the CC has really lost touch with reality. 

So for all Viven's hard work with the solos which brought revenue to the club then being dumped from a site because she wouldn't make the club as much money as another booking (despite being against the CC own t&c) she finally gets a suspension for speaking her mind. 

I hope she takes the solos club to the C&CC who I'm sure would be happy to oblige. 

In the last few years the CC has really lost touch with reality. 

There is no evidence that she was cancelled because she was going solo. It does look to be one of a number of possibilities but the exact reason has never been revealed.

Having said that to me the criteria should simply be last to book are the ones cancelled as anything else just leads to problems. I am afraid any site can be faced with having to cancel if there are problems so no booking can be 100% certain.

It's against the T&C's

What is?

I was answering wildwoods post 

Sorry HD, I somehow missed reding that post. 

Why hasn't a bookings champion appeared on here and advised us what the score/circumstrances are when a site decides to cancel someone's booking.  Rowena put a list of internal club champions in the introduction sections and most, not all, are never heard of again.  Most of the hassles that arise on CT could be resolved by the timely intervention of our CC champions

One wonders at the exact nature of their role. Doesn't one, One?

Do they actually have a role, or is it just to act as a mouth for the party line?

It's against the T&C's

What is?

I was answering wildwoods post 

Sorry HD, I somehow missed reding that post. 

No problem

" also apply to large twin axle caravans and large European vans. IF you have completed yor profile information fully giving the size of your van and ETA then there should not be a problem."

...provided that somebody reads it......

its like these automated help lines...

"..please enter your account number to help us get you to the right person to help you....."

"hello, thanks for calling the helpline, whats your account number.....?"

DOH!

Everything was completed on the form.  On the registration section I also wrote RV then the reg.  Most of the sites had plenty of pitches that would easily accomodate and most didnt cone off a pitch for us.  Some did.

However lets not get sidetracked onto the RV issue - its the fact that the CC dont see fit to honour all the bookings that are correctly made that is the problem here.

true, and i have been the victim of the 'process'....

however....two,things....

firstly, getting bumped (for anyone) is only likely to happen if the club has very good reason (unforeseen incident beyond its control)

secondly, i am not exactly clear on what the detailed process actually is....im sure someone tried (and failed, it seems) to explain it to Viv, but it would be good for it to be clearly and unambiguously documented here so that we all understand why this might happen, and in what sequence bookings are cancelled.

this is certainly a case where a scripted process is better than wardens discretion as this might lead to different (but similar) occasions resulting in different outcomes.

time for the CC 'person' to spell it out nice and clearly.

Not the case at all. Viv was bumped because another member (or non-member) with a family wanted a longer stay than she did. That is certainly not, IMO,  very good reason (unforeseen incident beyond its control). It was all about maximising profit!!

Nellie,

.....the first issue surely, is that if there hadnt been 'a very good reason (unforseen incident beyond its control)' then NO-ONE (Viv, nor anyone else) would have been bumped, would they?

the second point is, 'should' there be the need to bump anyone, the sequence of who gets bumped first needs a total and unambiguous clarification.

if this 'clear' process was not the one used to cancel Viv's holiday (and some other process was used) this is wrong.

if the 'clear' process involves maximising income over date of booking, this is the club's prerogative, but morally wrong.

i am most definitely not defending the club, its just that we havent had a definitive (unabmbiguous) cancellation process mapped out.

this is an emotive thread, i feel very bad for Viv, i do know what its like to be 'bumped'.....in our case on New Years Eve for our New Year break....not a good time to be scratching round for an alternative.

however, the club has already taken action over 'emotive' and we need some clear facts...they need to plead their case.....but i dont see it happening on CT.

Nellie,

.....the first issue surely, is that if there hadnt been 'a very good reason (unforseen incident beyond its control)' then NO-ONE (Viv, nor anyone else) would have been bumped, would they?

the second point is, 'should' there be the need to bump anyone, the sequence of who gets bumped first needs a total and unambiguous clarification.

if this 'clear' process was not the one used to cancel Viv's holiday (and some other process was used) this is wrong.

if the 'clear' process involves maximising income over date of booking, this is the club's prerogative, but morally wrong.

i am most definitely not defending the club, its just that we havent had a definitive (unabmbiguous) cancellation process mapped out.

this is an emotive thread, i feel very bad for Viv, i do know what its like to be 'bumped'.....in our case on New Years Eve for our New Year break....not a good time to be scratching round for an alternative.

however, the club has already taken action over 'emotive' and we need some clear facts...they need to plead their case.....but i dont see it happening on CT.

No BB. There was no "good reason" to bump Viv, only increase in profit. It was vindictive. There were other solos who had booked after her who's booking were honoured. So there was certainly unforseen incident.

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