CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday.  This is descrimination!

Cornersteady replied on 28/04/2016 22:57

Posted on 28/04/2016 22:57

Am I reading this correctly?

Beacuse the club had decided that grass pitches could be booked togther with HS, people did, inlcuding Vivien. However these grass pitches were then deemed to be un useable and so the number of pitches was reduced and hence some people including Vivien were told their booking had been cancelled.

Then it get complicated as to who get cancelled and who doesn't?

Is that correct?

DavidKlyne replied on 29/04/2016 00:25

Posted on 29/04/2016 00:25

Am I reading this correctly?

Beacuse the club had decided that grass pitches could be booked togther with HS, people did, inlcuding Vivien. However these grass pitches were then deemed to be un useable and so the number of pitches was reduced and hence some people including Vivien were told their booking had been cancelled.

Then it get complicated as to who get cancelled and who doesn't?

Is that correct?

 

If I understand what Vivien is saying she and the other family booked on the same day but she was the first to book. In deciding who should be cancelled the Club took into account the value of the booking rather than using the exact first come first served basis. Whilst obviously the family booking would have been more valueable I wonder if any consideration was also given to the fact that the family had booked for a longer period and a greater number of people would have been disenfranchised had their booking been cancelled?

David 

replied on 29/04/2016 03:12

Posted on 29/04/2016 03:12

I'm sure the club does its best to try to please everyone but there may be circumstances in which this can't be done. Some of the comments on this thread do seem rather antagonistic towards the club. This is, after all, supposed to be a friendly and pleasant forum and we're all members of the club and need to give the club our support especially as we have not yet heard the club's story about what has happened.

mickysf replied on 29/04/2016 07:13

Posted on 29/04/2016 07:13

I guess tricky decisions have to made on occasions! No matter what criteria is used to make these, it won't please all of those folk disappointed by such unavoidable and possibly unforeseen circumstances. 

cariadon replied on 29/04/2016 07:39

Posted on 29/04/2016 07:39

Am I reading this correctly?

Beacuse the club had decided that grass pitches could be booked togther with HS, people did, inlcuding Vivien. However these grass pitches were then deemed to be un useable and so the number of pitches was reduced and hence some people including Vivien were told their booking had been cancelled.

Then it get complicated as to who get cancelled and who doesn't?

Is that correct?

 

If I understand what Vivien is saying she and the other family booked on the same day but she was the first to book. In deciding who should be cancelled the Club took into account the value of the booking rather than using the exact first come first served basis. Whilst obviously the family booking would have been more valueable I wonder if any consideration was also given to the fact that the family had booked for a longer period and a greater number of people would have been disenfranchised had their booking been cancelled?

David 

Write your comments here...So if you are single or a couple and the site is overbooked your holiday could be cancelled so a larger party could have it as there are more of them, and it would be less disruptive to cancel the single or couple.

Oneputt replied on 29/04/2016 07:57

Posted on 29/04/2016 07:57

heard the club's story about what has happened.

So where are the much lauded full time champions who could explain what the rules for cancellation are and if they are applied evenly.  I am not asking for explanation of Viv's situation, thats confidential and should remain so.

 

JVB66 replied on 29/04/2016 08:00

Posted on 29/04/2016 08:00

There are always two sides to every story,but its always the loudest voice who is in the "right"?Undecided

mbee1 replied on 29/04/2016 08:08

Posted on 29/04/2016 08:08

I'm sure the club does its best to try to please everyone but there may be circumstances in which this can't be done. Some of the comments on this thread do seem rather antagonistic towards the club. This is, after all, supposed to be a friendly and pleasant forum and we're all members of the club and need to give the club our support especially as we have not yet heard the club's story about what has happened.

Nor are we likely to!

volvoman9 replied on 29/04/2016 08:16

Posted on 29/04/2016 08:16

I'm sure the club does its best to try to please everyone but there may be circumstances in which this can't be done. Some of the comments on this thread do seem rather antagonistic towards the club. This is, after all, supposed to be a friendly and pleasant forum and we're all members of the club and need to give the club our support especially as we have not yet heard the club's story about what has happened.

Nor are we likely to!

As is far too often the case their silence is deafening Undecided

v9

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