CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday.  This is descrimination!

trucker4steve replied on 27/04/2016 21:51

Posted on 27/04/2016 21:51

My thanks to FD  for posting on Vivien s behalf, I would like to do it myself but as I am currently in Spain it's not possible as the Internet connection is not great and I don't have the information that Vivien has.I will say that she has been treated abominably over this issue. 

Tinwheeler replied on 27/04/2016 21:52

Posted on 27/04/2016 21:52

If you are suspended I cannot see how you could be stopped from coming back as a non member under an assumed name.

As Husky says, it's against T&Cs. Are you not aware of those who keep trying it only to get kicked out again? If not, you've missed such a lot of good banter.

Ewescool replied on 27/04/2016 21:55

Posted on 27/04/2016 21:55

An interesting postscript to this thread it the news that Vivien is now in receipt of a three month suspension from CT, which subsequently damages her ability to contact her Solos or post the Diary updates. Since we are both members of the Facebook CT group, I have agreed to post any updates she requires to the Solos thread.

Alison

And the grounds are...?

There have been some appalling posts on CT from time to time but no one ever seems to be suspended.

Whoever took this decision is most obviously not well versed in how to treat "customers" and maximise profits. Neither do they appear to have any knowledge of social media and how it works - take a look at how Balgonie Castle in Fife has nearly destroyed itself as a business in the past few weeks due to idiocy on social media. Time for the so-called Club to send its decisionmakers on a customer relations course, I think!

brue replied on 27/04/2016 21:57

Posted on 27/04/2016 21:57

A final word from me, many thanks to Alison for stepping up to the mark. The solos group are an important part of CT,  it took a lot of work on here to get it going and to suspend Vivien is dificult to comprehend. Keep your pecker up Viv and to all the solos out there keep posting and enjoy your meets.

I expect this thread will be moderated soon.Frown

I'll look out for the "new" website, hope things improve, bye for now everyone.

solojane replied on 27/04/2016 22:46

Posted on 27/04/2016 22:46

Have just picked up this discussion, and as a single person - not divorced or widowed - I am apalled to think I might have a booking cancelled  at the last minute because I travel on my own. Keep fighting Vivian .For me, forwarned is forarmed.  Just booked at the  Chapel Lane site in 10 days time.

briantimber replied on 27/04/2016 23:01

Posted on 27/04/2016 23:01

Yes and fully deserved TW, gained by  honest posting without "star chasing". She will be missed, as will Viv.....Cool

Metheven replied on 27/04/2016 23:03

Posted on 27/04/2016 23:03

Just come across this, Viv if you read this we are behind you 100%, there's now't we can do because they have all the cards, but thinking of you Smile

young thomas replied on 27/04/2016 23:10

Posted on 27/04/2016 23:10

notwithstanding any of the specifics of the suspension which i nor anyone else has all the facts, lets put into perspective that these cancellations will only occur in exceptional circumstances...

....again, making no comment on the cancellation 'process' per se, the overwhelmingly vast majority of our bookings are as safe (or not) as they were prior to this thread.

i have had a (new year) break cancelled due to 'electrical problems' on site but had no idea how i was 'ranked' with regard to who got 'dumped'....

however, i dont think we all need to constantly check our bookings, especially way ahead of the arrival date...

its likely to be a serious incident much closer to that date that will have an impact on arrivals...at that point the club will apply its 'process', if required.

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