CLOSED - Your bookings are not safe

Did they say why they had to cancel your booking?

Hope they gave you 72 hours notice or they would be in breach of their cancellation rules and have to receive an email threatening suspension.

 

 

 

Write your comments here...42 hours before arrival! And YES! They have received emails! Another was sent in reply to the one I received today!

Did they say why they had to cancel your booking?

Write your comments here... I was dealt lies, they have apologised for the way its been handled, but as per my first post on this thread, cancelled my pitch so others that basically with larger families can make more money for the site.

Vivien, can you go further up the food chain with your complaint?, they must have a recognised 'grievance procedure' most state. . . .'if you are not satisfied your complaint will be passed to' could you now continue?

Write your comments here... I am chomping at the bit!  I purr Like a pussy cat, but ROAR like a lion! They have picked the wrong person to upset!

i will move up the food chain and if I don't get satisfaction I will go to the lions and vultures known as the PRESS!  I have many contacts in the Press as well as TV, oh! Plus friends higher up too! Discrimination is not acceptable!  

So, you are quite happy to book and arrange a break away, booking your pitch etc then as you leave to go to the site the phone rings!  You can not have a holiday because the CC says so! You wont make enough money for them so they cancel your itch, holiday the works!

This is not fantasy! This is FACT!

Vivien, sounds as though you have been "bumped" off rather like a flight passenger. Sometimes airlines might ask for volunteers and hopefully compensate them. Because we don't have a deposit system this practice could be done with impunity by the CC but it shows total disregard for the customers and members. You have been given a very implausible explantion by the CC and it is shameful. I'd like to think they would compensate you with site vouchers since there is no real reason for their action except for monetary gain for themselves on the site takings. In fact they have obtusely admitted tthis in their statement. I hope you take the matter further, it could be a trading standards issue.

I agree wholeheartedly with brue. We've been told it's last to book is first to be cancelled and now find other factors have an impact.  

Shoddy 

Thank you Brue, I will Contact trafing standards!

We pay a membership so we have guaranteed Club site use, yet this is now NOT happening! If this is a club then members have equal rights!  Emm? I wonder? I will have to see about Companies house and the Policys, Terms and Conditions, see if they have these circumstances listed or whether the CC is in breach???

Profit before members ! this is NOT acceptable..................

Profit before members ensures the CC is here tomorrow!...it's not set up as a charity!