CLOSED - Your bookings are not safe

vivien replied on 22/04/2016 17:41

Posted on 22/04/2016 17:41

This is part of a reply from the Southern Region Manager after I put forward an Official Complaint after my booking was cancelled hours before departing for a break away with friends. I had booked way in advance, before other on site, yet I was cancelled!

Please accept my apologies for any miscommunication of this fact at the time and for the lack of compassion demonstrated however this cancellation was beyond our direct control and as previously advised on our Club Together Forum, cancellations are made on a ‘last booked, first cancelled’ basis. Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible.

so, due to the fact I was booked for 4 nights and travel Solo I was denied a holiday.  This is descrimination!

thebroons replied on 23/04/2016 12:51

Posted on 23/04/2016 12:51

Profit before members ensures the CC is here tomorrow!...it's not set up as a charity!Surprised

In which case they shouldn't charge members £48 to shaft them at short notice. 

Disgusting treatment but not a surprise any more when you read various comments on this forum. 

huskydog replied on 23/04/2016 13:15

Posted on 23/04/2016 13:15

Profit before members ensures the CC is here tomorrow!...it's not set up as a charity!Surprised

But ,without members they can't make any profit !!!!

vivien replied on 23/04/2016 15:28

Posted on 23/04/2016 15:28

When you consider everyone thats a member pays £48+ we should in theory own our own pitch via time share!   

To actually pick and choose who they want on site though! Next they will set up interveiws to vet you before they allow you to join if your not rich or a family!

replied on 23/04/2016 16:23

Posted on 23/04/2016 16:23

The user and all related content has been Deleted User

Vicmallows replied on 23/04/2016 17:03

Posted on 23/04/2016 17:03

Viv,

If I have read the booking terms and conditions correctly once you have booked you have a contract with CC Ltd.

.

I am not a lawyer, but does there not have to be a 'consideration' [usually money] involved for it to be a valid contract?

The no deposit system does mean that this works both ways; hence if you cancel you can not be legally liable for any loss......although the Club can still apply sanctions under its membership conditions.

C&CC probably avoids this situation because you have to pay a deposit.  However (as they openly acknowledge) the booking system DOES manage bookings to try to achieve best occupation/revenue.  The result is that quite often it will not offer you certain types of pitches for certain durations. AFAIK, it does not discriminate according to the number of people, but with dynamic pricing anything is technically possible.

replied on 23/04/2016 17:14

Posted on 23/04/2016 17:14

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vivien replied on 23/04/2016 18:00

Posted on 23/04/2016 18:00

Viv,

If I have read the booking terms and conditions correctly once you have booked you have a contract with CC Ltd.

 The terms do allow for them to cancel the booking but only where the cause is beyond their reasonable control.

 It would appear that the reason you were given was well within their control and they therefore had no grounds for cancellation.

 It would therefore seem that they are in breach of contract and not only do you have good grounds for complaint you also have good grounds for claiming and receiving compensation.  

My email address is on my profile. 

PS

Within the terms there is no mention of  "Further consideration is also given to duration of stay and the knock-on effect of surrounding bookings whilst seeking the least disruptive approach toward maintaining full site occupancy, for the benefit of the wider membership, whilst affecting as few individual members as possible."  That is just rubbish.

Write your comments here... Thank you for that! I am not going to let what happen drop until 1. Things change about Solo people. 2. Bookings are honoured regardless of circumstance (within reason obviously. Example Tewkesbury site known to be under 3' of water during winter months or extreme weather) 

replied on 23/04/2016 18:09

Posted on 23/04/2016 18:09

The user and all related content has been Deleted User
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