Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

brue replied on 15/12/2016 21:04

Posted on 15/12/2016 21:04

I used your word "testing" EasyT but I regard this roll out as the only way that the CC can really see if people are able to use it successfully, iron out flaws, improve user participation and site function etc. It's quite an egalitarian way to do it. We could be in the situation of being presented with a finished product, no ifs or buts. But we're not and we're lucky to have some input and participation in this website.

ValDa replied on 15/12/2016 21:06

Posted on 15/12/2016 20:59 by eurortraveller

And after you have replied can then you can unlike the first one Val. Neat. 

Posted on 15/12/2016 21:06

Yes, you can unlike a post as soon as you've logged in - before you reply!

replied on 15/12/2016 21:12

Posted on 15/12/2016 21:04 by brue

I used your word "testing" EasyT but I regard this roll out as the only way that the CC can really see if people are able to use it successfully, iron out flaws, improve user participation and site function etc. It's quite an egalitarian way to do it. We could be in the situation of being presented with a finished product, no ifs or buts. But we're not and we're lucky to have some input and participation in this website.

Posted on 15/12/2016 21:12

Most of the flaws should have been ironed out using guiea pigs amongst existing members willing to take part in ironong out basic flaws. As I also said it is good manners.

Taking folk for granted is something that I personally consider to be very poor form! 

eurortraveller replied on 15/12/2016 21:12

Posted on 15/12/2016 21:12

It's still letting me Like all my own posts. What a stupid forum! 

SteveL replied on 15/12/2016 21:32

Posted on 15/12/2016 20:55 by ValDa

A positive suggestion which may help others:

My biggest bugbear was reading a few threads without logging in, then deciding I wanted to reply to one, and finding that after logging in I was back to the front page again.  Then I needed to go back through the sequence of getting to the post I wanted to answer - not easy if it's the last post in a long thread.

I've now found a 'fix' for this, in that if I'm not logged in and want to reply I just 'Like' a post, then go to the Login button, login and I'm taken back to where I started, at the correct place at the post I want to reply to,  even if it is right at the end of a very long thread.

So, if anyone wonders why I have become such a 'Liker' it's not to gain popularity but to make it easier to use this forum!

Posted on 15/12/2016 21:32

You can also have another tab open, log in on this, then refresh the page you were on. Same result and no need to like anything.

Simon100 replied on 15/12/2016 21:42

Posted on 15/12/2016 21:42

CC should not have published a web site with so many bugs. Testing should have taken place to identify issues and resolve them before going live. CC should have employed professional testers to go through the site and check that every link, facility and item worked as required. It does not require anyone with specific caravanning experience to do this.

To say that it is OK to publish a web site like this, with so many bugs, is like saying that it is OK to have hot water coming out of the cold pipe in your new house and leaving it up to the new home owners to identify the problem. 

Those on here saying give the site time to bed in, and that the problems are just teething problems, wouldn't be saying the same to the builder of the above house!

IT professionals should get it right the first time just like any other service provider such as builder or car manufacturer.

cyberyacht replied on 16/12/2016 07:55

Posted on 16/12/2016 07:55

Its not the odd obscure bug requiring correction that is infuriating people. It is the self-evident total lack of foresight and planning resulting in the most basic of errors that we are having to endure.

SteveL replied on 16/12/2016 08:08

Posted on 16/12/2016 08:08

Yes there are some bugs, but it is not the end of the world. In general, after 3 days use I find the site an improvement on the old one, which folk were constantly moaning about. Perhaps it is not the best way to do things, but we have been given a new site and the opportunity to constuctively comment and help improve things. I for one think this is the best way forward, rather than constant and sometimes unpleasant criticism. 

JohnM20 replied on 16/12/2016 08:21

Posted on 16/12/2016 08:21

A couple of years ago, the Scout Association, (a somewhat bigger organisation than the CC), launched a new IT system for nationally keeping records. This was to be used by Scout groups themselves, not just head office. However, when a fairly major glitch was found in the system by Scout leaders using it the Association had the good grace to quickly take the system down again until everything was sorted. This took well over a year to get everything right but was thoroughly re-tested by many actual users before it was re-launched as a live system.

near Malvern Hills Club Campsite Member photo by Andrew Cole

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