Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

young thomas replied on 15/12/2016 19:42

Posted on 15/12/2016 14:22 by Bugs

My answer to the question posed in the OP would be "definitley not!"

This discussion and the arguments put forward in support of "going back" are based on assumptions.

Assumptions about what project management methodologies were employed in developing the new website.

Assumptions about who was responsible for what.

Assumptions about who was involved in development & testing.

Assumptions about who made the key decisions.

The truth is that members making these assumptions and then building arguments on them are not in possession of any actual facts!

So all we end up with is a set of posts from members which are basically saying - "look everybody, I used to do this sort of stuff" 

Well so did I - but I would never start to make the sort of criticisms I'm reading here just on the basis of the pure assumptions above. 

The best people to make decisions about moving forward and further developing the website are the CC staff and contractors (if any) who know what has gone on and what now needs to be done.

We also need to acknowledge that there is a big difference between users saying "don't like it because its different/new" and "it doesn't work because"

We also need to acknowledge that the CC, with approx 1M members, should not be expected to put too much weight on the grumbles of a relatively miniscule number of members here. Having said that, they are doing the right thing by listening to comments made on CT and making decisions based upon their wider experience of the system and deciding the way forward.

Personally, I trust them to get on with that.

Bugs

Posted on 15/12/2016 19:42

Bugs, my criticism was solely of the 'finished product' that has been delivered to us, the customers. i think the 'Bugs' we are finding now should have been ironed out a long way back...

my point was that this should not have been delivered like this in the first place, and if citing the processes and practices that were used 10 years ago which prevented this sort of thing is somehow wrong, then i apologise.

i certainly know what its like to be on the wrong end of a badly perceived implementation, and this becomes a hard learning curve.

it certainly tightens up the checks and balances....

i wish the club the best with understanding the outstanding issues, planning their correction, constructing the build, testing it fully and rolling it out (again).

im sure they 'did all these things' as part of this implementation but, to my eyes, this is nowhere near the finished article.....

ill hazard a guess that the first time an actual 'customer' saw this system was on the day it got rolled out....

Navigateur replied on 15/12/2016 19:51

Posted on 15/12/2016 09:05 by Briang

Totally agree with you BB. Under the pic in my avatar it shows where you are from I have tried to remove it in my profile and keeps coming back. Iv'e emailed the club and the same answers come back. I did a taster Web design course a few years back and was told simple is best. Which this is not. Still awaiting my latest reply to my email.

Brian

Posted on 15/12/2016 19:51

Have you tried replacing the correct information with some gobbledegook?

Firedragon replied on 15/12/2016 20:04

Posted on 15/12/2016 20:04

To all those complaining that the new text is too hard to read it sounds like you need to adjust your screen resolution and/or font size as I have done. If you use Chrome it is a simple matter of clicking on the 3 dots on the extreme right of the top search bar and scrolling down the menu for Settings, then Advanced settings and Web Content let's you set the font size, I have mine on medium and it is perfectly readable, I have no idea why anyone would want the small let alone the very small settings laughing

Alison

replied on 15/12/2016 20:04

Posted on 15/12/2016 20:04

Myself and two friends set up a better website and we invited 9 others to make a dozen folk to stress test. For 10 days or so before inviting members we ironed out bugs and improved usability and visibility for visualy challenged. Did not take much tweaking once opened for business. OK more user friendly than this one but to view the initial offering it looks as if no testing, nor questioning, nor deep thought and considerationhad gone into it. Incidently among the dozen testers we knew that one had site problems and another was very poor sighted and registered blind. Just a thought. 

brue replied on 15/12/2016 20:10

Posted on 15/12/2016 20:10

But the testing is being done on here now by everyone who might be interested. Only then will the CC see snags and omissions. Constructive input is of course the key to helping the site emerge as it should. This is day three, I expect it will take quite a while to iron out problems for users.

young thomas replied on 15/12/2016 20:27

Posted on 15/12/2016 20:27

Brue, you surely dont think its acceptable for the members to 'be doing the testing here now', in the live environment

yes, the user testing should have been done by a group of experienced (real) CC website and CT users, but before it got released to the general public.

this could have been easily acheived by getting a group (of members) together and giving special access to a user test area, where they could bash away at it behind the scenes , liaising with the IT team over fixes and tweaks but away from all this glare.

this 'testing' that you refer to should have been completed long ago, along with some sort of volume/stress tests to ensure that the thing doesnt grind to a halt when a larger number of users get aboard....

im afraid i dont think this is the right way to be testing a product....

replied on 15/12/2016 20:29

Posted on 15/12/2016 20:29

The user and all related content has been Deleted User

replied on 15/12/2016 20:49

Posted on 15/12/2016 20:10 by brue

But the testing is being done on here now by everyone who might be interested. Only then will the CC see snags and omissions. Constructive input is of course the key to helping the site emerge as it should. This is day three, I expect it will take quite a while to iron out problems for users.

Posted on 15/12/2016 20:49

And meanwhile really pee those off who are less 'dedicated' to the site or have other difficulties. To my way of thinking this way of ironing out flaws is plain inconsiderate and ill mannered.

ValDa replied on 15/12/2016 20:55

Posted on 15/12/2016 20:55

A positive suggestion which may help others:

My biggest bugbear was reading a few threads without logging in, then deciding I wanted to reply to one, and finding that after logging in I was back to the front page again.  Then I needed to go back through the sequence of getting to the post I wanted to answer - not easy if it's the last post in a long thread.

I've now found a 'fix' for this, in that if I'm not logged in and want to reply I just 'Like' a post, then go to the Login button, login and I'm taken back to where I started, at the correct place at the post I want to reply to,  even if it is right at the end of a very long thread.

So, if anyone wonders why I have become such a 'Liker' it's not to gain popularity but to make it easier to use this forum!

eurortraveller replied on 15/12/2016 20:59

Posted on 15/12/2016 20:59

And after you have replied can then you can unlike the first one Val. Neat. 

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