Time to roll back to previous forum?

i agree with TW, often the ipad just ignores the press completely, somtimes it seems to accept the press by highlighting the text, but actually does nothing, sometimes it requires a third press to highlight the text and to cause an underlining which signifies some actual (snail pace) action...

its very inconsistent, im afraid.

Silly season now over so are we going to see some action on really what should be the Club's shop window.

peedee

Don't tend to use this forum that often as I find it one of the most complicated ones to follow with similar threads appearing in multiple sections.

However, having scanned through a few areas over the last few days and seen the number of complaints about the new IT improvements, complicated site fees, problems with wifi, problems with queuing at some sites etc, etc the one thing that has stood out to me is the lack of proper response from the club.

I was always under the impression that this is a CLUB and all members are part of it and as such are entitled to have their concerns taken seriously and responses should be forth coming.

There are so many threads it would be impossible to read them all so I may well have missed an area where responses occur and if so I apologise in advance.

I have only been affected by queueing on a handful of sites visited over the last 5 years. That is visiting over 200 sites (some visits were a revisit) an generally arriving within 15 mins of permitted arrival. I suspect that the queueing are on the same popular sites therefore and hardly widespread. That excludes the occasions when there is a van or two pulled up in front of me at the office.

I have been well pleased with wifi when available on a site and the club has indeed addressed peoples concerns. I amazes me that I am generally able to access the web before opening reflective blinds to check the weather and news whilst waiting for the kettle to boil.

As far as the IT side goes it strikes me that the server used for the forum barely copes. Hopefully when staff return after Christmas the Forum can be improved. 

I find the same sometimes multiple press is required on my Samsung tablet ,but it seems much better if the screen is kept clean

A lot of the "complaints/moans" seem  be from a very small vocal few who would find something to complain about no matter what was offered

Thanks for the reply BB

You make some good points which can't be argued against. It's just that to me it is not that bad and not good either I agree. But as long as the club listens to its customers for those area that really affect me and you (sorry not speaking for you there) for example the sites, booking, insurance and get that right? and coupled with (IMHO) those who use CT are a small proportion of total users, does it matter so much about CT?

I don't think it the numbers posting on here are that insignificant (the Club will know) Yes there is a hard core but there are many many members who only post now and again. Lets face it, if you had bought this forum software in a shop you would take it back. Yes it is just useable but it takes far too much keyboard/finger and mouse effort to use it. Improve it as suggest many times and you could see many more posting regularly.

peedee

Corners, yes i agree with you in that its only a forum and it is (just about usable)...

however, like others on here, its the lack of sensible objective information regarding the process to correct this moving forward that is the issue....poor communication (just about excusable) now becoming contempt for customers (which is not)?

Phil, above, makes the same point that, despite a barrage of threads/posts highlighting aspects of the club that are causing concern, there is no engagement....surely this forum (especially sporting an 'ask the expert' section) is exactly the place to soothe FAQs raised in these areas?

and as for JVB's 'party line' of folk always having something to complain about, i guess this may be the attitude in EG Towers?

they're certainly keeping very quiet about things....