Site clean and tidy, a proper utopia for retired caravaners who want to sit and relax. NOT great for kids, no play area, no ball games allowed, yes a park 5 mins walk away but you'd not let your kids roam a public park without escorting them, so not an option for parents with younger kids. However Late arrivals are flat turned away, not offered the late arrivals pitch, told to park in the National Trust car park or use the local service station and logged as NO SHOW (So your booking is basically cancelled). Then having to return midday the following day to check in. So if you're going to miss the 8pm check in YOU MUST RING THEM, I can only assume the attitude is because it's a very busy site but a no show may cost you your whole holiday (without ANY concern from the on site Wardens I might add). Very inflexible and not at all understanding to just how far you might have come through bank holiday traffic to be told your holiday "does not exist". Kids were very bored, so tried a little bat and ball by our caravan... told to stop by the warden. (no ball games) So in a nutshell, the site is nice, it's peaceful (little motorway hum but not intrusive), it's harmonious, but ruled like a 1950's hospital. We will not be returning any time soon even though it's very handy for us for mini breaks. I've given a 3 star because of the standard of the site and the facilities, not for the mafia.
Comment from the Club:
Many thanks for your review. With regards to arrivals on sites after 8pm, we, as a Club do have to consider the comfort and convenience of our members on site. The Club encourages safe and sensible practices on sites and therefore, arrivals after this time can be pitched on the late night arrival area, should the site have one, therefore not disturbing other members already on site. We also have a duty of care to our staff to ensure that they are properly rested between office opening hours, therefore they are only on duty for emergencies after this time. The information regarding arrivals after 8pm is included in the Sites Directory and Handbook. The site staff did try to call you to advise the office would be closing at 8pm and left a message. It is usual practice, once the office opens at 9am, members who are on the late night arrival area, would go and see the staff in reception, when they would be happy to pitch you on site at this time, however this is not applicable as this site does not have a late night arrival area. We sincerely apologise for the inconvenience and thank you for your feedback which has been passes to the Sites Operations team and Regional Manager for their reference..
