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nuff460
Reviewed on 11/09/2015 11:04
Iamme
Reviewed on 04/09/2015 19:38
We booked 9 nights then 3 nights over the bank holiday weekend and after the 1st stay we did look to see if we could change sites as in our opinion it has gone down hill.Unfortunately every where else was booked up.The toilet block does not get cleaned properly I know people leave it a mess through out the day but it doesn't get a good clean in the morning.The disabled toilet had dust and grime on the handles and in the corners were matted hair and dirt .In the gents there was a moth on the floor in one cubicle that was there for 3 days!!! .I looked in the comments book and all good comments are met with smiliey faces and thank you any negative comments have a sarcastic relpy which is unprofessional. We previously stayed at the Blackshaw moor site at Leek and this site puts Sutton on sea site to shame in matters of cleanliness.
Comment from The Club:
Many thanks for your review. The wardens have been in touch as they were very concerned to read your comments. As I am sure you are aware our wardens work extremely hard (particularly over a hectic bank holiday weekend) to ensure people have the best possible stay at their site. Members are actively encouraged to leave comments in the visitors book when they leave. These comments are read daily by the duty staff and commented on with a polite and professional “thank you” or similar. Some members like to leave smiley faces to show their appreciation which is always welcome. Several times a year a Regional Manager calls at the site and reads through all of the comments and the useful feedback. Occasionally another member will write in the book against a comment left by another member and this is where you would of seen the negative comments. Obviously with the book out on display it is hard to prevent this happening.
As far as the moths are concerned the lights are left on 24 hours a day and this sadly does attract the moths. Windows and doors are left open to allow some fresh air to flow through and it is a constant battle to keep the moths out although our wardens do try their best. The toilets are cleaned thoroughly once a day and obviously it is helpful if members respect the facilities and other members and keep them clean and tidy in between cleaning times sadly, this doesn’t always happen. I hope this helps to address some of your concerns and thanks again for leaving a review
Lovely location and very tidy site. On our last morning we decided to take advantage of the warm sunny weather and cycled to the beach. watching the clock we made our way back to the site at 11.20am. on returning we packed the bikes and sun chairs away and made a trip to the loo. 11.46 the phone went, a warden reminding us we had to be off the pitch by 12, its a busy bank holiday weekend and we have to vacate the pitch as we are fully booked and when are we leaving. I have to say this really annoyed us...we were fully aware we had to be off at 12, I wouldn't care there were loads of empty pitches so it wasn't as if someone needed to be on urgently. I could understand if she rang after 12 noon, but before!!!!! On handing back the gate fob, we were told not to take the call personally, she was told by her warden husband to phone us. It created a bad uneasy feeling for us !
Comment from The Club:
Many thanks for your review and we are sorry to hear that you left the site with an uneasy feeling. Our warden’s work really hard to ensure the smooth operation and management of the site as well as the safety of the people on the site. The wardens recently had a case where another member had misread their departure date and this had a knock on effect. Obviously being a bank holiday weekend the site was running full and the wardens wanted to double check that you were aware of your departure date to ensure they could continue to offer the best possible service to all members. We apologise if you found this upsetting - the wardens assure me that the phone call was conducted in a professional and pleasant manner. Thank you once again for leaving a review.
Les Simpson
Reviewed on 28/08/2015 20:49
