Great stay ruined by a comment from the warden
Lovely location and very tidy site. On our last morning we decided to take advantage of the warm sunny weather and cycled to the beach. watching the clock we made our way back to the site at 11.20am. on returning we packed the bikes and sun chairs away and made a trip to the loo. 11.46 the phone went, a warden reminding us we had to be off the pitch by 12, its a busy bank holiday weekend and we have to vacate the pitch as we are fully booked and when are we leaving. I have to say this really annoyed us...we were fully aware we had to be off at 12, I wouldn't care there were loads of empty pitches so it wasn't as if someone needed to be on urgently. I could understand if she rang after 12 noon, but before!!!!! On handing back the gate fob, we were told not to take the call personally, she was told by her warden husband to phone us. It created a bad uneasy feeling for us !
Comment from The Club:
Many thanks for your review and we are sorry to hear that you left the site with an uneasy feeling. Our warden’s work really hard to ensure the smooth operation and management of the site as well as the safety of the people on the site. The wardens recently had a case where another member had misread their departure date and this had a knock on effect. Obviously being a bank holiday weekend the site was running full and the wardens wanted to double check that you were aware of your departure date to ensure they could continue to offer the best possible service to all members. We apologise if you found this upsetting - the wardens assure me that the phone call was conducted in a professional and pleasant manner. Thank you once again for leaving a review.
