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Moonlight Shadow
Reviewed on 12/09/2015 12:24
we have just spent 5 nights at this site and whilst the site is spotless there were quite a few pitches that really could have done with being left to rejuvenate. I noticed a couple of incidents where people were complaining about a pitch that they had been told was available but was in very poor condition the response from staff was well that's all there is if you don't like it move on or be barred. Another incident involved the chap next to us who had difficulty walking so had to drive to the shower block because he was unable to walk back to the new pitch section. He parked his vehicle out of the way and was told by staff that he couldn't park there . His car wasn't in anyones way and he tried to explain as to the reason only to be told that he should have booked a disable pitch he told them he had asked at time of booking but was told there wasn't any available . Hence he booked a fully serviced pitch thinking he wouldn't be too far from the shower block but the new pitch's are way too far away from the shower block. By the time he had done explaining to the first warden he had been joined by the other male warden and a female warden who were all giving him what for. Now this to me tanatamounts to bullying. He was finally told not to park there again or he would be given an ASBO ! For heavens sake this poor man didn't deserve all this. Seems that the staff are very nit picky. As for our experience we were told on booking in that we could eat in the tiled area of the conservatory overlooking the pool and take our little dogs with us.This was appreciated until we did and whilst we had sat right in the corner so as to be away from other people - which there were very few, one of our little dogs had laid down on the tiles but her feet were on the carpet. I asked the young man who collected our plates if dogs were allowed in the lounge seating area only to be told no and that our little one shouldn't have her feet on the carpet. So all in all whilst Cromer is nice and the site is also the staff could be give a bit of leeway. Our dogs are clean . never muddy and are treated for fleas etc can the same be said for assisted dogs which apparently allowed in the whole bar area. Based on this our return is doubtful.
Comment from The Club:
Many thanks for writing a review. The Site staff have been in touch as they work hard to ensure everyone is happy on site and want to address your concerns and clear up any misunderstandings.
During the school holidays people stay for long periods of time and do not always lift the ground sheets. Subsequently, the grass dies and leaves muddy pitches. Unfortunately the site has to turn dozens of members away at this time of year as the site is so full. If the grass pitches were removed, it would sadly mean turning dozens more away when the majority of people are more than happy with the pitch. However, if members are unhappy with their pitch, the site staff are always willing to help wherever they can. Members can turn their outfit round so their door does not open on to the muddy area. The member is advised that they can move the following day to a more suitable pitch and as a last resort, they are offered a refund which is very rarely taken up as they are happy with the alternative options. Please be assured no one is barred if they decide to leave the site and we’re not sure where this information came from. The wardens want happy people on site and do not wish members to leave the site unhappy.
In relation to the member parking by the shower block, please note if anyone has any issues with mobility we ask them to speak to the wardens who will always do their utmost to help and assist. In this instance the member was parked close to a fire exit, blocking the exit through this gate. The car was also parked on a pathway which resulted in pedestrians having to negotiate around the car and into the road. Outfits arriving had to pull to the wrong side of the road in order to get round this car. Please note the site staff have a duty of care to all members and this was very clearly a Health and Safety issue. The member was advised of all of the above and was offered the option of parking on the grass opposite to the toilet block as long as he wasn't causing an obstruction and ensured he didn't contravene the 3 metre requirement. Please be assured, nobody threatened him with an ASBO. For future reference please be aware that the site staff need to make sure that everyone is safe on site and they always do their utmost to assist wherever they can and try and ensure that members staying at Seacroft have an enjoyable holiday.
In relation to the dogs in the Complex, The Club allows members to take their dogs with them by having an area of the restaurant where members can eat with their dogs. As not all members are dog lovers, this enables members to enjoy a meal away from dogs if they so wish, but likewise it enables other members to eat in the complex without having to leave their dogs behind.
We hope this helps explain and clear up any misunderstanding.
mhc
Reviewed on 07/09/2015 21:35
Eric and Christine
Reviewed on 05/09/2015 12:25
