Arrived and left.
Melrose has been one of our favourite sites for a good few years. We arrived on Sunday 10th July, to be greeted with you only book for 1 person there are 2 of you. Genuine mistake on my part. Next crime I had booked on line in Febuary! We were booked in and payed. I thought price a bit more than I expected but due to greeting didn't say anything. We drove around realised that the only 3 pitches left were unsuitable for us, either backing onto the tennis courts or the housing estate. Both areas are no no from previous visits. Needless to say we were given a refund and we left. As we were going we were then informed some of our preferred areas would be free the following morning. On working it out I realised why I thought it expensive I had been overcharged £25!!! Not only does the lady need to treat people arriving for a holiday with a little more curtisy but she also needs to learn to add up. In the 16years of membership we have never met so rude a warden, the male warden didn't say a word just stared fron behind the office door frame. We found an affiliated site and it is a gem.
Message from The Club:
We are very sorry your expectations were not met on this occasion and wanted to clarify re the alleged overcharge, it appears that in-fact the £25 was not an over charge, it would appear that there was some confusion with 2015 & 2016, pricing as follows: 2015 pricing for STDHA for 2 adults was £23, this breaks down as £7.40 per adult with an £8.20 pitch charge = £115 for a 5 day stay. Prices for 2016: for STDHA is £28 based on 2 adults, which breaks down as £8.50 per adult and a £11 pitch charge = £140 for a 5 day stay, giving the price difference of £25.
On the subject of the warden being rude, this is certainly not what we have experienced from the staff on Site and generally we receive encouraging and positive comments in relation to how the staff fulfil their duties, which is reflected in the positive reviews and feedback we receive from members who visit the site. We welcome you to contact us if you would like to discuss your experience further.
paulo
Reviewed on 13/07/2016 17:06
