Oh dear!
We have just spent three nights at this site. I am really saddened to report that our welcome was not what we would expect from a caravan and Motorhome club site. Our journey to the site was subject to delay after delay and consequently a journey that should have been three hours took seven! We were shattered, hungry and anxious as we knew we had arrived after the office had closed. The sign above the names of the wardens says “here to help” I note this in an ironic way. However the entrance to the site is really wide, plenty of room for us stopped and two large vehicles to pass, and as there is no where near we stopped our rig and prepared to spend the night outside the gates. But no! Out came the warden, “ you can’t stop there.” We could not turn round the rig being too big. “ you need to go to the public car park and spend the night there.” To turn around the warden had to let us on to the practically empty site to go around the circuit. We went to the car park which is a two second drive, but is long and narrow and which also has a massive sign NO SLEEPING, COOKING, CAMPING OVER NIGHT. Which he must have known,added to this we could not turn around and had to unhitch the trailer with our little car on it to then turn the Motorhome and re hitch! My Hubble then went back to the office and after much debate the warden agreed that we could park up where we were. By the way it was also pouring with rain! The following morning when I went in to book in after the office had opened, the lady warden still carried on whinging and moaning. I am so disappointed we really were not in the way at all, we did not disturb the wardens late at night when the sign says not to, but rather they came out to us. They really showed no compassion or kindness but were really ‘jobsworth’.
Response from the Club:
Thank you for your review and we are sorry to hear you had a difficult journey to the site. The Site Staff have been in touch as they work hard to ensure people have a wonderful time when staying at their site and want to clear up any confusion. We fully appreciate that there will be situations where members are delayed on their travels and arrive late on site. That’s why we ask and advise members to call ahead if they are going to be late. This site doesn’t have a late night arrival area and as such the site staff advised the best option was to park just down the lane on the right where there is a large car park you could stay overnight. In fact there are two, one big one and a small one. The larger car park allows overnight stops. When you returned at 10.30pm they agreed to make an exception to the rules so you could stay in the arrival lane due to the difficulties you had been experiencing. The next morning the site staff advised that in future it’s always best to call ahead if you are going to be late as they wanted to offer their advice of best action to take in the future to avoid any difficulties in similar situations that may arise. I hope this helps to explain and we hope you enjoyed the rest of your stay at the site.
JJ and FE
Reviewed on 26/03/2018 20:41
