Alderstead Heath Club Campsite

Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

Average site but, beware, you will be locked in (or out) between 11.00pm and 07.00am!

We visited last month and found the site OK - overall quite attractive, a refurbished toilet block, nice pitches - everything you would expect really. It was only when we tried to leave at 06.30 am, we found the high security barrier was in a locked position. It turns out, we had literally been locked in overnight. Had we been out the previous evening and returned after 11.00 pm we would have been locked out! I emailed HQ for an explanation and they simply said 'it's made clear in the handbook'. Yes, it does say (in small print near the bottom of the page) 'the barrier is in operation and it closes between 2300 and 0700'. But it doesn't say you will be locked in or out and your security key will not work. So, if you happen to need a doctor or an ambulance, a fire engine or a policeman, or maybe just want to visit a nearby attraction, you will have to make alternative arrangements. Anyway, HQ kindly passed my email to the site managers, as I wanted to find out why this draconian policy was in place, and I have not heard from them yet. I can't think of any other visitor facility where customers are locked in/out overnight and I wonder if the full safety implications have been considered. Perhaps the Site Managers will eventually respond to my email. I should say, I guess, reading some other reviews, it's probably been put in place to help control the group of Irish Travellers that live on the site but I will not pre-empt their reply. Maybe, if it is, the Club should review its membership policy rather than compromise the health and security of its ordinary members. I also found out after we left, we were not allowed to walk our small well-behaved dog around the site. Again this provision is probably aimed to stop the travellers running their various hounds around the site. Lastly I suggested the Club improves its road signage in and out of the site, including on nearby roads, but I may have wasted my time suggesting this!! Needless to say, we won't be returning unless the Club improves its policies on these issues.

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RichardFamous

Reviewed on 09/08/2018 13:41

1 review

1 Helpful note

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Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

Poor access and Travellers!!

The access to this site is not easy with some extremely narrow roads to navigate. Access to the M25 from the site is via Gatton Bottom which is very tight, especially if you meet a large oncoming vehicle! Club information about the site does not make this clear. The site is large and takes tents as well as vans which gives a different atmosphere from most Club sites. There was also a number of Irish travellers, with white vans with ladders on the roofs, clearly working from the site. They had large families with them and on evenings almost had an exclusive encampment. Not what is expected from a Club site. Perhaps the Club needs to review its policies in regard to commercial vehicles. We would not go back to Alderstead Heath even though we had a great day at Chartwell, which is close by.

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Swissball

Caravanner

Reviewed on 04/08/2018 10:25

4 reviews

4 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

5 Star Campsite

This is our second visit to Alderstead Heath and we had a brilliant time. This site is super clean, the pitches are a good size and you don’t feel like your on top of your neighbour. We were on pitch 70 this time which is a service pitch not far from the lower facility block. There is a brilliant wooded area next to the site if you have furries which they can run about in. For kids there is a play ground and on this visit lots of kids playing in their bikes. The location is great for visiting London, the coast, Kent and the theme parks in this area. We have already booked for our third visit. This is certainly a site I highly recommend

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lorrainegravett

Reviewed on 29/07/2018 14:23

5 reviews

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Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely site

It was our first visit to this site and I was a little dubious due to past reviews but I needn't have worried. Lovely friendly staff, new very clean showers/toilets, spacious pitches, well looked after site, every morning staff checked the playground equipment and amenities. My only gripe was not being advised that you are not allowed to walk dogs around the site, I was asked by a member of staff to not walk my dogs on the grass in an area with a few trees not near a pitch, he then explained that dogs are only allowed to be walked on the road directly off the site and told me you can walk for miles once off the site, yes you can walk for miles and beautiful walks too but this is a big site and it can be a fair walk if you're at the furthest point and as dog owners will know first thing in the morning and last thing at night you don't want a long walk off site. This made me feel uncomfortable walking my dogs on site fullstop to be honest which is a shame as it would have been a perfect stay. I think the site needs to warn people of this when booking and add it to leaflets and website etc. If you haven't got dogs you'll love it and well worth a visit.

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Wonkydog

Caravanner

Reviewed on 16/07/2018 18:43

2 reviews

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Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

Dog walking

Although there are lovely dog walks off the site, sometimes it is nice to stroll around the site and and meet and chat to other caravanners. Unfortunately we were told that this was not allowed. We’ve been to this site several times and have never been told this before. It did somewhat spoil the rest of our stay as I felt uncomfortable just walking off the site with our dogs. We appreciate that not everyone are dog lovers but it seems that a minority of dog owners have spoilt it for others. When booking in it should be mentioned that it is not permitted to walk round the site with your dogs. The leaflet in the reception area concerning dogs is not clear on this issue.

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Inglis Family Dogs

Reviewed on 28/06/2018 18:32

2 reviews

2 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Highly recommended! Five stars! *****

Just came back from our first visit to Alderstead Heath and certainly we will be back! We loved everything about this peaceful site: convenient location, modern and spotless facilities, nice staff, good size pitches, Tourer Explorer club and playgrounds for kids. Many nice countryside walking trails around! One of my favorite sites for far! Highly recommended!

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Ula

Caravanner

Reviewed on 21/05/2018 15:58

1 review

1 Helpful note

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

A hidden Gem

We vistied at the weenend just for two nights and this site is a hidden Gem, pitches are a good size and the “road” is wide enough to be able to manoevor without landing on the pitch infront of you. The wardens were all very supportive, we saw them walking around and chatting to people. There is a mixture of hard standing and grass pitches as well as tent piches on site, there are 2 play areas for kids which seemed to be well equiped. There is NO road noise. Friday night is pizza night which was very yummy and i would highly recommend. Both the facilites blockes looked new, a little different to some sites, no bench in the drying area of the shower cubical, however they do provide stools for you to put your bits on. There is a village shop about 15 mins walk away from site and there is a really great woodland area for doggie walks. We are already booked to go back to this site

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lorrainegravett

Reviewed on 20/05/2018 19:53

5 reviews

0 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely Easter Break

So glad we came hear for our family Easter break. After reading the negative reviews, I was hesitant to come - ignore them, would be my advice. The site is spacious, green, well cared for with fabulous on site dog walking. Children's playgrounds are great for all ages with space to run around - the kids woodland is brilliant - shame we missed it coming into bloom with the carpet of bluebells. The toilet block is warm and the usual CC standards. Wardens were friendly and helpful and keep the site looking great. Location is great for exploring the area: lots of great National Trust houses and countryside; Chessington World of Adventures, Legoland, Thorpe Park; Brighton is only an hour away with the sea life centre and seaside fun; Reigate is a lovely high street town with good shopping. Security of vehicles entering and leaving the site is good.

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FamilyJSAM

Caravanner

Reviewed on 14/04/2018 06:57

2 reviews

1 Helpful note

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Another excellent visit

Just had another 4night stay ,our 4th visit. The upper toilet block is well on the way to being finished. The pitches are well spaced and large. The toilet block was lovely and warm and spotlessly clean. There is an indoor washing up room which was useful as it was cold. The site is handy for visiting London from coulsdon south station only 30mins by train. Great for visiting the north downs. The wardens worked hard and were pleasant. I don't agree with the review saying it was getting run down. We saw no sign of this. We will definitely return.

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sainsworth

Reviewed on 05/04/2018 20:51

22 reviews

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Convenient location for a weekend break

We met friends here for a two night stay in mid March. It was a mid-way point so was very convenient. It is important to follow the directions given to the site and don't rely on Sat-nav. The staff were very welcoming and pleasant to deal with, extremely helpful in assigning us adjacent serviced pitches. The site was peaceful and is surrounded by good walking country. We enjoyed a walk across Alderstead Heath to Chaldon Church, then to Happy Valley and onto the Fox on Coulsdon Common pub; about a 4.5 miles round trip. On-site, one of the shower blocks was undergoing renovation, so there was a greater demand on the in-use facilities, nevertheless these were very clean and well maintained. Usual good standard of club facilities. We and our friends both said we will happily return here.

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EllieDriver

Reviewed on 28/03/2018 17:02

2 reviews

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