Snow - Loss of deposit

"It is about time the Club had a better weekend presence at HQ to be honest. Either that or empower duty staff to make decisions. It’s often difficult to contact Sites direct, and the wait for central bookings line can be time consuming."

agreed, you can't have part time 'excellent customer service'...for a 24/7 business, it's customers are customers each and every day of the week..

it's almost prehistoric to have a 'contact centre' that can only be contacted within what used to be known as 'normal office hours'.

I thought Friday-Sunday was the clubs busiest time?

I thought Friday-Sunday was the clubs busiest time?

And the clamor for deposits was supposedly to prevent the 'block booking' of the said periods & to free up the weekends......

Totally agree with your post & given industries have found work arounds (work from home) it wouldn't even be a requirement to travel to HQ....

But then they've not exactly got the latest tech bit right!!

It depends if because of the weather in the area you live/lived is if you are used to driving in "unsafe" conditions 

I was informed by a break down  organisation supervisor when wwe were talking about bad weather road conditions that many drivers of 4x4vehicles do not understand that Chelsea Tractors are normally on ordinary road tyres ,which means the accidents are still mostly down to lack of experience in a 4x4 just that they are more spectacular  

Personally I don’t think the CC can be expected to take into account everyone’s assessment of unacceptable risk in their particular vehicle. However, it is not rocket science for them to check relevant parts of the country to see if there is an advisory against travelling. In all but those cases, I would think you are likely to loose your deposit if you decided not to travel.

In my experience and I have done many winter trips both in a motorhome and caravan and I use to drive 50 miles into work for a number of years, the roads are never as bad as reported, certainly on the main roads which are usually well gritted. There has to be exceptional heavy snowfall and the traffic to go with it for there to be problems. If you can avoid the very minor roads and travelling when it is actually snowing then so much the better.

I have never had any difficulties getting to a site.

peedee

The problem with this is that we may travel though several parts of the country to our destination. We for example have crossed the country in winter and experienced a wide variety of weather conditions as we travel. The club would need to check your route not just the destination. For example, we have travelled across to Scotch Corner in perfect conditions and then hit the A66 in awful blizzards, then at Penrith beautiful clear conditions right across the Lakes again. It’s not always the destination which has that advisory nor do we always set off from home.

As I posted yesterday ref our trip from home to Tewkesbury one March

I think we need to get real here. The Club are very unlikely to check individual travel destinations and travel plans. It will simply default to “take out travel insurance”. 

An illness or accident within the 21 days might be a tad different, there will be a Docs note (good luck getting one of those for nothing) or a hospital trail to follow, but I still think that the default will be claim on your insurance. 

You are probably right ,and as this club keep reverting to your travel insurers when any thing about deposits etc is mentioned 

Do they probably do not  care that the prices are of nsurance policies for the age of the many members that keep sites viable off peak is very expensive

But then as hinted at some time ago , there may be a policy available from this club?

I hanker for those not so distant times when we were trusted to book what we fully intended to use, for those times when we were frequently reminded that double or speculative booking was not a significant issue and that deposits were not needed for the membership. 
That was the real club at its best!