Snow - Loss of deposit

A flagging system of reminders is helpful but the club needs to make the procedure absolutely clear in it's T&Cs. Hence new questions popping up.

It is about time the Club had a better weekend presence at HQ to be honest. Either that or empower duty staff to make decisions. It’s often difficult to contact Sites direct, and the wait for central bookings line can be time consuming. 

We used to go to Castleton every December back in the 1990’s, often arriving and departing in snow. Those surrounding hills you needed a good tow vehicle and some snow driving skills. We never missed a booking, love being out in snow.

When you have paid by credit card what  chasing will the club do I think it will be the other way round

A masterful understatement Brue.  I was thinking of using them as an example in a masterclass of how not to write terms and conditions.  The problem is there is such a lack of clarity and so many inconsistencies that it would take too long to unravel and too much time would be wasted.  

I think the Club will hark back to the visitor taking out holiday insurance tbh. It’s already mentioned in the T&Cs, and has been mentioned time and again in TP responses. Certainly for a long stay on a Club Site.

Have to say this is where all those clamouring around introducing deposits didn’t think things out carefully enough. A cancellation period too long to gauge weather with any accuracy, unclear T&Cs around what constitutes a deposit refund inside 21 days, and no history of requiring insurance for UK trips for Club Sites is certainly going to keep HQ busy I think. Either that, or folks simply won’t risk booking ahead.

This was my point...but I'm actually talking about the collection of the balance, not the deposit which will be paid at time of booking.

so, you paid a deposit by credit card and then choose to pay the balance on arrival. However, if you don't 'arrive' you won't pay, by any means.

would the club then be entitled to claim that balance?

If it's within 21 days, is there actually any difference (bill wise) between ringing the club to say you won't be there or not bothering?

similarly, if you choose the latter (or if it's a weekend you won't be able to get hold of the contact centre and the site may be inundated with 'can't make it' calls) what's the 'naughty step' process for either case?

As I posted some days ago there are members (a couple yesterday who booked for here(FM months ago) did not know that the latest debacle of a booking system was introduced  and have no idea that as we spoke about any medical appointments they may get at short notice could well mean a loss of deposit at least ,

As they said when I mentioned insurance they were quite shocked as they said that it gets really expensive as we get over 75yrs

In fairness, it does appear that the removed posts, including my own, were all referencing school closures and therefore, though not particularly controversial in themselves, irrelevant to the topic of deposits for club bookings.