Posted on 12/12/2022 15:32
Afternoon, i am trying to find out the policy now with the new booking system, if we book a site during december and pay the deposit what happens if it snows and we are unable to travel does that mean we would loose our deposit? as it would be less than 21 days.
Posted on 13/12/2022 09:21 by EmilysDadI walked to school on my first ever day in the snow 🙂
But back on topic .... though I've not set off with the caravan in the snow, we left a CL in north Wales in the snow after one of the Beasts from the East a few years back
Posted on 13/12/2022 08:22 by brueI suspect there will be arguments because the club office isn't always open and sites aren't either for out of hours cancellations. There is a last minute grey area. I presume most cancellations will need to be made via the web site and I agree that everyone should pay at the same time whether they lose their payments or not.
However in some emergency situations no-one deserves harsh reactions.
Posted on 13/12/2022 09:44
At site level if the site office is not open there is an answer phone (although a very long message)
Our answer phone at home when we pick up messages tells us the day and time message was left ,so a cancellation out of hours is best done via the site a member was booked at
Posted on 13/12/2022 09:21 by brueI think the T&Cs need a bit of tweaking in the clarity department.
Posted on 13/12/2022 10:15
Snow-loss of deposit? I can’t see how you could lose your deposit tbh🤷🏻♂️, the weather folk say don’t travel, the emergency services say don’t travel, why would you travel?🤔. If you get snarled up in some of the nightmares I saw on the news yesterday I can’t imagine CAMC expecting you to take those risks. It’s madness.
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Posted on 13/12/2022 08:22 by brueI suspect there will be arguments because the club office isn't always open and sites aren't either for out of hours cancellations. There is a last minute grey area. I presume most cancellations will need to be made via the web site and I agree that everyone should pay at the same time whether they lose their payments or not.
However in some emergency situations no-one deserves harsh reactions.
Posted on 13/12/2022 10:18
It would only be harsh, if when the club were contacted after the event they didn’t refund the money. There will undoubtedly be true emergency situations where the no show was unable, for whatever reason, to make contact. However, the clubs policy has to cover for the majority of situations and in most case that will be because they couldn’t be bothered.
I was in the doctors the other day and the number of monthly no shows is staggering. Of those of course a few will be legitimate. However, they flag it up because the majority are not and are depriving others of appointments and costing the NHS money.
Posted on 13/12/2022 10:18 by SteveLIt would only be harsh, if when the club were contacted after the event they didn’t refund the money. There will undoubtedly be true emergency situations where the no show was unable, for whatever reason, to make contact. However, the clubs policy has to cover for the majority of situations and in most case that will be because they couldn’t be bothered.
I was in the doctors the other day and the number of monthly no shows is staggering. Of those of course a few will be legitimate. However, they flag it up because the majority are not and are depriving others of appointments and costing the NHS money.
Posted on 13/12/2022 10:36
It will be interesting when? the staff who will deal with such situations are actually faced with them or as suggested by those at EGH to contact your holiday insurance
which may or may not be introduced by this club and if it is it is hopefully at a price the demografics of this club could afford
geraintll
Caravanner