Snagging list for new booking system

wedgy replied on 22/09/2022 11:00

Posted on 22/09/2022 11:00

Following on from the introduction of the new booking system I think it would be valuable to list suggestions that could be implemented to improve the user experience of the new system. I very much hope at least some of these will be acted upon. 

Tinwheeler replied on 27/09/2022 13:52

Posted on 27/09/2022 13:39 by wedgy

I got a response to my email from Ro saying she would pass it on to the relevant teams πŸ‘

Posted on 27/09/2022 13:52

Well, there you go then. It should work as it isπŸ‘πŸ».

It might help if this thread was made a sticky, perhaps🀷🏻‍♂️

EmilysDad replied on 27/09/2022 14:24

Posted on 27/09/2022 13:39 by wedgy

I got a response to my email from Ro saying she would pass it on to the relevant teams πŸ‘

Posted on 27/09/2022 14:24

she's said that before ..... not much happened though πŸ™„

peedee replied on 27/09/2022 14:29

Posted on 27/09/2022 13:15 by AGOG

Tried to search for a CL in Kent / East Sussex today. Applied filters Ok. Used drop down to sort by price. Open up each of the possibles and there is no price either on the map view or the more detailed version opened up from left of screen. How does this system sort by price when price has no visibility?  It's a basic !!  Ridiculous

Posted on 27/09/2022 14:29

Possible in the pipeline (I hope)  On the subject of CL filters I have reported the lack of filters to search for hardstandings and off grid pitches.

peedee

brue replied on 27/09/2022 19:35

Posted on 27/09/2022 19:35

It doesn't look as though CLs will be fully integrated into the new booking system for quite some time although the details say that is the intention. The best way to find CLs is still via the general website campsite search not the booking search. Got this info via the updated booking experience area.

nelliethehooker replied on 27/09/2022 19:59

Posted on 27/09/2022 19:59

Brue, when I try to go through the general website campsite search for CLs all I get is the stupid booking page with a map which is so clunky and slow it is impossible to navigate. That's using my kindle and the CC's app on my i-phone.

brue replied on 27/09/2022 21:04

Posted on 27/09/2022 21:04

Nellie. I'm having trouble adjusting to my new Chromebook laptop but  if I go into Find a Uk Campsite and click on CLs then "Choose where to stay" I can find the CLs but if I press  "search" this bit this takes me to the booking pages which I don't need until the CL searches are up and running 100%.

Can't establish links at the moment, steep learning curve! wink

nelliethehooker replied on 27/09/2022 21:40

Posted on 27/09/2022 21:40

If I select "choose where to stay" it comes up with England, Wales etc and selecting one of those give the counties in alphabetical order, so not a proper search facility as one needs to know the county and town and work from there. It's really rubbish compared to the old system which had filters etc. I feel sorry for both the newer members who might not be savvy on locations etc and CL owners who will no doubt be losiing customers, and this will obviously result in yet higher prices as they try to cover costs with less visitors. What a ba**s up!!

InaD replied on 28/09/2022 06:58

Posted on 28/09/2022 06:58

Same here nellie; I agree with you.  To have to go through each county (and going by CAMC listings of some towns/villages, they aren't even in the right county anyway or under a town which isn't logical sometimes) then click on town/village, then have to click on each CL to see what facilities it has etc, is laborious to say the least, and hardly efficient.  I consider myself to be pretty knowledgeable on the geography of the UK, but that is by no means sufficient to navigate this new-fangled system.  It's a serious shortcoming of the new system and that's putting it mildly.

InaD replied on 28/09/2022 07:00

Posted on 28/09/2022 07:00

 I don't know whether last night's essential maintenance has anything to do with it, but I've tried to post a reply 3 times now (28/9/22 at 07.58) but it hasn't appeared, Trying again, post below:

Same here nellie; I agree with you.  To have to go through each county (and going by CAMC listings of some towns/villages, they aren't even in the right county anyway) then click on town/village, then have to click on each CL to see what facilities it has etc, is laborious to say the least, and hardly efficient.  I consider myself to be pretty knowledgeable on the geography of the UK, but that is by no means sufficient to navigate this new-fangled system.  It's a serious shortcoming of the new system and that's putting it mildly.

Thehappycaravanners replied on 28/09/2022 07:28

Posted on 27/09/2022 12:21 by tristar

It would be a lot better if the snagging list was instigated by a member of the I.T. department so we can list faults and omissions (as we see it) and (of the difficulties of use) of the booking system.

The I.T. department could/must then take note and fix the system and then update members what they have done and also list the fixes they have implemented, and which problems are still pending.

No deviation from the fault listings by members. No arguing between members, just keep it simple and list our findings and requirements for the system to work.

Come on I.T. let's get something in place. Tell us how to get the best out of this system.

 

Posted on 28/09/2022 07:28

The problem with that idea is they would have to communicate with there members, and it appears that communication is not their strong point, only messages i have seen appear to be a standard pre set reply, " It's not as planned" . Nothing to say what fixes they are doing or tried and asking for feedback on them fixes.

 

 

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