Snagging list for new booking system

New Booking system is unnecessarily complicated (Also asking for unneeded information) and as a result is slower to make a booking.

The original system was far easier to use, perfectly adequate and only required the addition of a section to accept a deposit. (Is there any point in asking you revert and make the small required mod?)

Many companies are doing this type of thing. Modifying good simple on-line systems and making them "User Unfriendly".

Not all of us are as computer proficient as you appear to be, and many do not have a desktop to work out with, especially when away in their unit as we are most of the year round, just a kindle or i-phone, and the old system worked perfectly fine on those. 

Hi, 

I have also posted on New booking system topic, before I found this topic. Snag I found yesterday and that has been reported

trying to reduce a July 2023 (10 months away) booking by 1 night from 9 to 8 nights.  asked for cancellation reasons.  overall booking costs increased by +£30.  Why?  apparently system was reducing site fees by 1 night but adding on £77 cancellation charges.  EG Staff member had to amend booking for me without cancellation charges.  they have taken screen shots of what I was seeing and reported it to there IT team. 

 Not sure if this has been mentioned elsewhere, but when booking for a campervan towing a caravan, the two lengths are combined by the website and then the outfit becomes too long to make a booking.

I managed to operate a workaround by calling our campervan a car, but I resent having to lie when there is a category for campervan as towing vehicle. plus of course, one is then in the hands of the site warden to accept that you are bringing the outfit 'as booked'. 

Plus, please remove the requirement for dates of birth for UK bookings - it is unnecessary and intrusive.

It seems that when the IT department or some one came up with the "idea?*of trying to bolt! a UK booking system onto a system.desighed for use for overseas bookings not lot of "will it work?!"was given much precedence noting how many"over there glitches* have appeared since the unanounced introduction to how it has turned out 

It should but will not make for an "interesting" AGM

Can the club sites be deselected when searching for CL's only.

How do you find the directions to site on this new app. The Club recommends that you use these rather than relying on a Satnav.

One suggestion, if you do not have a site open on your browser, would be to go on the CL Bookings website, select a CL close to the one you want to visit if it is not one of theirs. That site's web page gives you a link to it's old CC page at the bottom. Open that up and again at the bottom will, as always, be CLs close by, and hopefully the one you want. Select that and there will be the direction listed when you open the map. Hope this makes sense and is helpful.

Another option is to look for your chosen CL on the searchforsites web site, which will also give you a link to the site in the old format, and hey presto the direction will be there, as above.😁

Thanks for this. However the main point is why is a new app, which is supposed to be better, actually a backward step

Para 1 patronising at best, and rubbish in fact

Yes I know all about that method as I'm sure do most.

However,

click > find a UK campsite> certificated locations and up pops Search A CL which takes you to the booking system.

Next time you reply please spend a little more time trying to understand what someone is saying rather than  composing your best " I know better than you" condescending response

Just expressing a viewpoint and adding guidance a bit of balance to all the moans KiG. I see you have done the same.

peedee