Snagging list for new booking system

wedgy replied on 22/09/2022 11:00

Posted on 22/09/2022 11:00

Following on from the introduction of the new booking system I think it would be valuable to list suggestions that could be implemented to improve the user experience of the new system. I very much hope at least some of these will be acted upon. 

peedee replied on 28/09/2022 07:37

Posted on 28/09/2022 07:37

It is really hard to understand why some are having so much difficulty searching for CLs. I can only think your internet connections are very poor or your hardware is not up to the job.

Find a UK campsite > book a campsite > click on Show Certicicated Locations > enter a location (e.g. a county) > click search > read list produced or check CL positions on the map. zoom in to narrow search, zoom out to widen or click and drag map to another area. Finally click on the CL of interest to bring up detail

What is so difficult once you have narrowed your choice down other than obtaining directions and price?

I am having no problem using the above method on my Windows desktop using Firefox desktop.

peedee

brue replied on 28/09/2022 07:57

Posted on 28/09/2022 07:57

It could well be device related Peedee, on my Android 12 smart phone I get a limited list of county CLs I can't see a map in portrait mode I have to turn it to landscape to reveal more.  I preferred the previous system via county then town lists (although badly formatted) the new way is awkward and clunky. So I agree with Ina and Nellie.

SteveL replied on 28/09/2022 08:03

Posted on 28/09/2022 07:37 by peedee

It is really hard to understand why some are having so much difficulty searching for CLs. I can only think your internet connections are very poor or your hardware is not up to the job.

Find a UK campsite > book a campsite > click on Show Certicicated Locations > enter a location (e.g. a county) > click search > read list produced or check CL positions on the map. zoom in to narrow search, zoom out to widen or click and drag map to another area. Finally click on the CL of interest to bring up detail

What is so difficult once you have narrowed your choice down other than obtaining directions and price?

I am having no problem using the above method on my Windows desktop using Firefox desktop.

peedee

Posted on 28/09/2022 08:03

It works PD, but on a fairly new iPad with latest OS and a 50MB 4G download speed it is very clunky, which I would find annoying if I wanted to search for CL’s. Take them off the search and just look for sites and it works relatively smoothly.

peedee replied on 28/09/2022 08:25

Posted on 28/09/2022 08:25

 I have just tried my Android devices, a smart phone and 8 inch tablet.

The Smart phone is next to useless, the screen is too small for both the App (version 1.02) and the Firefox browser. The old App was far better.

The 8 inch tablet is usable both with the App (version 1.02) and the browser although it works much slower than on the desktop, some might say cluncky and I still don't think the App is as good as the old one. I think work needs to be done to improve the App and try to improve the speed on the Android devices.  A plus point, I did manage to transfer our digital membership cards to Goggle Wallet without any difficulty.

peedee

Thehappycaravanners replied on 28/09/2022 11:05

Posted on 28/09/2022 11:05

Think the club needs to look at their site details, apparently Low park wood nr Kendal only has 9 hard standing pitches out of 139. Not when I was last there there wasn’t. Things like this they should know and print correctly, this will put people of in poor weather thinking they only have grass

andytyneandwear replied on 28/09/2022 11:53

Posted on 23/09/2022 09:16 by DavidKlyne

Re the CL reviews, they are still there but you have to access them in a slightly different way. Put the name of the CL in the search box top right of page. Then click on the link to the CL and the reviews can be read by pressing the link in the normal way top right of page.

David

Posted on 28/09/2022 11:53

Any idea were CL pricing and directions to site are hidden.

InaD replied on 28/09/2022 16:35

Posted on 28/09/2022 07:57 by brue

It could well be device related Peedee, on my Android 12 smart phone I get a limited list of county CLs I can't see a map in portrait mode I have to turn it to landscape to reveal more.  I preferred the previous system via county then town lists (although badly formatted) the new way is awkward and clunky. So I agree with Ina and Nellie.

Posted on 28/09/2022 16:35

Brue, I'm using a Samsung tablet, Android.  If I go to "Find a UK campsite", and then in the dropdown menu click on Certificated Locations, I still get the main booking page.  I tried finding CLs, but when I input a county, I then also had to put a start and end date in.  It then showed me a choice of UK sites, Affiliated Sites, CLs and Overseas Sites.  It wasn't possible to exclude UK sites by unticking it, so both those and CLs had a tick.  However, after putting a filter in for Toilet Block, all it came up with were 9 main CAMC sites, not  CL to be seen in the list.

Saying that, I input Lancashire, and I'm sure that Meathop, Coniston, and Kendal are definitely not in Lancashire!  As for Hawes and Wharfedale, I'm pretty sure they're in Yorkshire!  Although again, Bolton Abbey and other Yorkshire sites weren't included in the list, so why were Hawes and Wharfedale?

Altogether a serious mess IMHO.  So no succes in finding CLs that way.

 

brue replied on 28/09/2022 16:50

Posted on 28/09/2022 16:50

Ina it's far from ok, I've stopped putting dates in and that seems to help. Just from the top of my head I click on CLs in the filter box, use Devon Uk as a tester although that does also bring up main sites in the locality and over the border. And then you have to keep expanding the map, not easy on a phone as you lose the general view.

What I liked in the old search was the easy route in, search County eg Devon, search Town eg Axminster, so simple although not foolproof as it didn't hold the search info. But it was fairly speedy.

Anyway goodbye to all that and still no CL prices.

On small devices it's very tedious, I'm back on my Chromebook just now.

If you're looking on the main UK Campsite website page look for CLs and  don't press search as this takes you straight into bookings, instead go down to the next bit about Choose where to Stay.

InaD replied on 28/09/2022 17:27

Posted on 28/09/2022 17:27

Brue, I haven't even tried it on a phone, it's bad enough on a tablet!  Yes, I did try looking the way you describe a couple of days ago, but as you say, that's also tedious, compared to the old way.

IMHO the fact that they've lumped together all UK sites, including CLs, and overseas sites in one system, is incompatible.  One size doesn't fit all, CLs aren't bookable via the main system, but overseas sites are (as well as UK sites of course).

Apart from that, as thehappycaravanners posted above about Kendal, I saw Meathop also only has 9 hardstandings out of 113 pitches.  When we were last there, there were a lot more than that, so unless they've been busy changing those into grass pitches since then, that's also not correct undecided

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