Posted on 22/09/2022 11:00
Following on from the introduction of the new booking system I think it would be valuable to list suggestions that could be implemented to improve the user experience of the new system. I very much hope at least some of these will be acted upon.
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Posted on 23/09/2022 09:16 by DavidKlyneRe the CL reviews, they are still there but you have to access them in a slightly different way. Put the name of the CL in the search box top right of page. Then click on the link to the CL and the reviews can be read by pressing the link in the normal way top right of page.
David
Posted on 26/09/2022 12:18 by brueIt would be good to see this thread just as a snagging thread rather than for general comments about the system which can be made on other similar threads.
(CAMC was losing thousands of pounds in cancellations from all sources.)
Posted on 26/09/2022 19:54
Evening
I agree it would be good if this thread is kept for the real snagging issues people are experiencing rather than having a moan. Keep that to the other moaning threads then we all might get someone from head office to look at the points raised seriously rather than dismiss as yet another bashing thread. Just my opinion of course.
JK
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Posted on 26/09/2022 14:21 by peedeeThere was a Help and FAQ button with a search facility, even that seems to have disappeared now to be replaced by Live Chat and FAQs. Is that because we are into a working week and staff are available to help?
peedee
Posted on 27/09/2022 10:56
Yesterday tried to amend a booking for 23 days hence by bringing it forward a week. System wanted to charge me a cancellation charge despite being over the required 21 days. Phoned up - Emily at head office found the same thing. Only way she could sort it was cancel the first booking (refund of deposit promised), and then make new booking (with new £25 deposit required). Thank you for your patience Emily.
And later I added an extra day to my new booking (hadn't been available earlier), no extra deposit required, but zero not acceptable (as previously reported) so again entered £1 and my credit card details again and it worked. Maybe next time I should just add £0.01
Posted on 27/09/2022 12:21
It would be a lot better if the snagging list was instigated by a member of the I.T. department so we can list faults and omissions (as we see it) and (of the difficulties of use) of the booking system.
The I.T. department could/must then take note and fix the system and then update members what they have done and also list the fixes they have implemented, and which problems are still pending.
No deviation from the fault listings by members. No arguing between members, just keep it simple and list our findings and requirements for the system to work.
Come on I.T. let's get something in place. Tell us how to get the best out of this system.
Posted on 27/09/2022 12:21 by tristarIt would be a lot better if the snagging list was instigated by a member of the I.T. department so we can list faults and omissions (as we see it) and (of the difficulties of use) of the booking system.
The I.T. department could/must then take note and fix the system and then update members what they have done and also list the fixes they have implemented, and which problems are still pending.
No deviation from the fault listings by members. No arguing between members, just keep it simple and list our findings and requirements for the system to work.
Come on I.T. let's get something in place. Tell us how to get the best out of this system.
Posted on 27/09/2022 13:15
Tried to search for a CL in Kent / East Sussex today. Applied filters Ok. Used drop down to sort by price. Open up each of the possibles and there is no price either on the map view or the more detailed version opened up from left of screen. How does this system sort by price when price has no visibility? It's a basic !! Ridiculous
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Posted on 27/09/2022 13:15 by wedgyI agree with your sentiments, this has become a but if a talking shop. If nothing if forthcoming I will attempt to start a new thread entitled:-
"SNAGGING LIST ONLY NO COMMENTS TOBE ADDED "
🤞
Posted on 27/09/2022 13:26 by TinwheelerI think it’ll go the same way, Wedgy, and only succeed in adding yet another thread to the melee. You tried but if you’re not getting backing from above…..🤷🏻♂️
Posted on 27/09/2022 12:21 by tristarIt would be a lot better if the snagging list was instigated by a member of the I.T. department so we can list faults and omissions (as we see it) and (of the difficulties of use) of the booking system.
The I.T. department could/must then take note and fix the system and then update members what they have done and also list the fixes they have implemented, and which problems are still pending.
No deviation from the fault listings by members. No arguing between members, just keep it simple and list our findings and requirements for the system to work.
Come on I.T. let's get something in place. Tell us how to get the best out of this system.
Posted on 27/09/2022 13:50
You can use the booking experience area and send in fault finding via that route direct to the club.There was a link earlier in the thread. I've found it useful seeing what faults or missing items have been spotted on here and how they are being resolved, this is sometimes a quicker route if you need to crack on with bookings and find a work around etc. The site has improved a lot but there are still adjustments needed. 
wedgy
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