Snagging list for new booking system

wedgy replied on 22/09/2022 11:00

Posted on 22/09/2022 11:00

Following on from the introduction of the new booking system I think it would be valuable to list suggestions that could be implemented to improve the user experience of the new system. I very much hope at least some of these will be acted upon. 

nelliethehooker replied on 23/09/2022 20:36

Posted on 23/09/2022 10:00 by Takethedogalong

I am thinking of copying the Trustpilot reviews, and sending direct to Nick Lomas and Greville Chamberlain……………….😎

Posted on 23/09/2022 20:36

Do that, but I doubt that they will take the slightest bit of notice. Ostriches both, along with many others at EG.

wedgy replied on 24/09/2022 12:47

Posted on 23/09/2022 09:52 by Tinwheeler

Did you contact Rowena for her view and agreement to pass issues raised to the IT team as I suggested, Wedgy? Otherwise you're trusting to luck that this thread reaches the eyes and ears of those who are in a position to do something about it.

I think the important factor is that faults are corrected and it doesn't matter how the issues are brought to attention. If they come from various sources, there's more chance of them being noticed.

 

Posted on 24/09/2022 12:47

Email sent to Ro this morning with a request for the points being raised to be promulgated at H. Q.

🤞

 

wedgy replied on 25/09/2022 17:39

Posted on 25/09/2022 17:39

Have the local directions to Club Sites been removed or if not how do you find them ? I have allways found these valuable together with Google Street view when visiting a site for the first time 

legacyman replied on 25/09/2022 19:18

Posted on 25/09/2022 19:18

View my bookings - did work after I made a booking on new system, but now has reverted to taking me to new booking page.

legacyman replied on 25/09/2022 19:41

Posted on 25/09/2022 19:41

Edit my last post- tried on different device (android smartphone as opposed android tablet) and it worked.

BUT - when changing to a cheaper pitch type for same dates (so more than adequate deposit already paid) whilst total price reduced accordingly, it still wanted a deposit. Entering zero caused an error so I entered £1 and gave my card details again, then it worked. With £1 less to pay as balance. But it should recognise no deposit required in such circumstances.

And why does my tablet not show my bookings whilst phone does? Both using chrome browser (not the app).

 

 

DavidKlyne replied on 25/09/2022 19:58

Posted on 25/09/2022 17:39 by wedgy

Have the local directions to Club Sites been removed or if not how do you find them ? I have allways found these valuable together with Google Street view when visiting a site for the first time 

Posted on 25/09/2022 19:58

Wedgy

If you go to the site page, about half way down there is a series of links across the page, Prices(which doesn't seem to work!), Nearby, Map and Reviews. Click on the map and it will bring up the "old" site directions.

David

wedgy replied on 25/09/2022 23:33

Posted on 25/09/2022 19:58 by DavidKlyne

Wedgy

If you go to the site page, about half way down there is a series of links across the page, Prices(which doesn't seem to work!), Nearby, Map and Reviews. Click on the map and it will bring up the "old" site directions.

David

Posted on 25/09/2022 23:33

David

I am on the CMC app on Android 12  U.I. version 4.1

I can't see anything you mentioned? Are you talking about the view on a PC ? 

Pete 

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