Snagging list for new booking system

wedgy replied on 22/09/2022 11:00

Posted on 22/09/2022 11:00

Following on from the introduction of the new booking system I think it would be valuable to list suggestions that could be implemented to improve the user experience of the new system. I very much hope at least some of these will be acted upon. 

peedee replied on 23/09/2022 06:08

Posted on 22/09/2022 16:45 by wedgy

Let's hope the wind is in the right direction then. 

Filling the thread with irrelevant criticism will not help improve things 

 

Posted on 23/09/2022 06:08

Its not irrelevent but constructive. By using the link you supply much more information of use to IT than just the problem.

peedee

ask66 replied on 23/09/2022 08:51

Posted on 23/09/2022 08:51

I just had a first look at the new system to see what all the fuss was about... just a couple of comments:

- it was painfully slow to navigate, even at 8.00 this morning.

- I looked at a couple of CLs we visited recently and noticed that all the reviews previously there had gone - they are very useful, can they please be reinstated.

- I agree that the default price showing for club sites should be for two adults instead of one.

Personally I do think it's useful to see what others think of of the new system, so thanks for starting this thread.

DavidKlyne replied on 23/09/2022 09:16

Posted on 23/09/2022 08:51 by ask66

I just had a first look at the new system to see what all the fuss was about... just a couple of comments:

- it was painfully slow to navigate, even at 8.00 this morning.

- I looked at a couple of CLs we visited recently and noticed that all the reviews previously there had gone - they are very useful, can they please be reinstated.

- I agree that the default price showing for club sites should be for two adults instead of one.

Personally I do think it's useful to see what others think of of the new system, so thanks for starting this thread.

Posted on 23/09/2022 09:16

Re the CL reviews, they are still there but you have to access them in a slightly different way. Put the name of the CL in the search box top right of page. Then click on the link to the CL and the reviews can be read by pressing the link in the normal way top right of page.

David

wedgy replied on 23/09/2022 09:39

Posted on 23/09/2022 09:39

When creating a Snagging List thread was first mentioned on here there was universal agreement from moderators and regulars  that it was a good idea and no one suggested using a contact link instead.

I do appreciate others have a different point of view but not sure if using the link provides improved feedback from the club,at least on here people can see others suggestions and maybe learn from them ? 

Takethedogalong replied on 23/09/2022 09:51

Posted on 23/09/2022 09:51

It is a good idea wedgy, as pointed out, everyone can see what’s been reported. When I tried to use the feedback form, it was faulty anyway.

DK, using the search to find a CL assumes you know the name of the CL you want. That’s not often the case, CL users like us, Nellie, Wherenext, etc….. browse by what’s in the area we want to visit, not always repeat visits to a known CL. CLs need to be separate from the main booking page.

Tinwheeler replied on 23/09/2022 09:52

Posted on 23/09/2022 09:39 by wedgy

When creating a Snagging List thread was first mentioned on here there was universal agreement from moderators and regulars  that it was a good idea and no one suggested using a contact link instead.

I do appreciate others have a different point of view but not sure if using the link provides improved feedback from the club,at least on here people can see others suggestions and maybe learn from them ? 

Posted on 23/09/2022 09:52

Did you contact Rowena for her view and agreement to pass issues raised to the IT team as I suggested, Wedgy? Otherwise you're trusting to luck that this thread reaches the eyes and ears of those who are in a position to do something about it.

I think the important factor is that faults are corrected and it doesn't matter how the issues are brought to attention. If they come from various sources, there's more chance of them being noticed.

 

ask66 replied on 23/09/2022 09:59

Posted on 23/09/2022 09:16 by DavidKlyne

Re the CL reviews, they are still there but you have to access them in a slightly different way. Put the name of the CL in the search box top right of page. Then click on the link to the CL and the reviews can be read by pressing the link in the normal way top right of page.

David

Posted on 23/09/2022 09:59

Thanks for that, David.  Just checked and they are indeed there!

Takethedogalong replied on 23/09/2022 10:00

Posted on 23/09/2022 10:00

I am thinking of copying the Trustpilot reviews, and sending direct to Nick Lomas and Greville Chamberlain……………….😎

Fozzie replied on 23/09/2022 10:16

Posted on 23/09/2022 09:16 by DavidKlyne

Re the CL reviews, they are still there but you have to access them in a slightly different way. Put the name of the CL in the search box top right of page. Then click on the link to the CL and the reviews can be read by pressing the link in the normal way top right of page.

David

Posted on 23/09/2022 10:16

Hi David

Wow!

It has taken me about 30 minutes to find the search box on the top right of page,I thought it would be on the booking page, search box,not this page top right.

Without  your  post above, I never thought you would you would have to go back into the old system when you have a brand new system.

 

wedgy replied on 23/09/2022 10:31

Posted on 23/09/2022 09:52 by Tinwheeler

Did you contact Rowena for her view and agreement to pass issues raised to the IT team as I suggested, Wedgy? Otherwise you're trusting to luck that this thread reaches the eyes and ears of those who are in a position to do something about it.

I think the important factor is that faults are corrected and it doesn't matter how the issues are brought to attention. If they come from various sources, there's more chance of them being noticed.

 

Posted on 23/09/2022 10:31

No I did not, 

I could not find her email address and I had other things on my mind. I only just managed to start the thread ✨️ 

Where do i find the address?  

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