Book Soon!

I think that is part of the issue really. On making a booking, you do in fact get two communications from the Club, one an email, the other details in your MY Bookings. What is causing issues is that in some instances, these are now showing two different totals.

For first time ever, I have failed to save an email for a booking in September, my fault. But I didn’t worry, because it is there, albeit with a new price total in My Bookings. All that’s required now is faith in the Club to let Wardens know I made this booking pre 5/12, and wait in reception while they check it, and all will be well..................fingers crossed. But unless folks are reading this, have received the email, a lot may be wondering what the heck is going on. It’s a tiny amount of money in my example, but for others it could amount to quite an additional sum.

K, elements of what you say are correct. However, the root cause of the issue is “whoever” miscalculated the running costs and potential income for next year. IT staff can only sort out how to put information in, not what and when it is put in! Perhaps no one asked them?

I booked a table at a restaurant - looked at the prices on line first, but when I got there the prices had gone up. Seems some of you might be finding that with your caravan site bookings. 

...and that is how any retail system works, where customers check the price at the time they wished to purchase....if they left it a couple of days, it might have risen.....or fallen, if a sale is due.

but we are looking here at the typical 'holiday company' scenario, where  the date (and the qualifying price) you reserve the product at is important, because that's the one you want to pay...

but in order for this to happen, 'your' relationship to the product (specific customer,  date, site, price) has to be filed away somewhere in the system so that its this that gets printed at the till when you check in.

the logical place for this would be in the order (booking) record....it might also hold things like your membership number, site number/name, from date, to date, number of adults, number of children, pitch type etc.

by adding the price when this order record is created you now have everything you need (including 'your booked price') to see this in My Bookings and at the till, irrespective of what today's price is.

it may well be that the guy behind you in the queue is taking exactly the same holiday at the same site, but might pay a different total as they booked after the prices went up.

if 'your price' isn't retained, the poor old till can only spew out details with today's price....not what's required.

i spent my whole working life in the IT business, the first 20 odd designing, specifying, coding, developing and maintaining Order Processing systems, exactly what we have here, and the remaining 15 managing IT delivery suppliers following the outsourcing of our total business systems.

the hardware, software and other technical elements will have changed a lot in that time, but the fact remains....if a system isn't told to retain a piece of (historical) information it can't be conjured up retrospectively out of thin air...(without help)....which is what we appear to be told will happen.

yes, recovery workarounds can be created by running some sort of match up program for all affected customers against a historic price file but this would be a one off process.

chop the report up by site and send it to every warden and the donkey work is done, but as TW say, this is all speculation as CC haven't conceded there's really anything to worry about.

but it makes a change from pitch markers and arrival times.

i have no bookings in the system (other than a one way ferry booking outta here) so have no specific interest from that perspective, but my background gives rise to an interest in such 'problems'.

sad, I know......

What I have been "advised"today is that a part from a "bit longer to book in"as the price is adjusted down if need be, the system has/is being modified to cater for pre 5th Dec bookings to assist the site staff?

Whilst your at it JVB, is there any chance one of us might win the lottery next week....?

Could be the same sort of odds  with out the possible end result

Hi

Just been speaking to a colleague who's still working and I can verify what JV says above, no need to panic, book in should takes 6 minutes instead of 5!

Now what about a Sunday departures thread!!!

JK

There have been times when I wished I’d never started this one. 

I lost the will to follow this thread further after page 10.

peedee