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when reversing on to the pitch the peg will provide a backstop...

have to agree with WTG, a bit of a mess.

David, with original booking details and prices seemingly not available to members, as the system show the latest prices being applied, how is a warden supposed to see this same (original booking) info? it can't be conjured from thin air. it's there or it isn't.

if it's really available (and this is what the warden will use to adjust bookings) then make it available to those who own those bookings.

however, if it's not available (almost certainly the situation) then the wardens will need to check historic prices for their site and then do a bit of maths based on the changes in adult/child/pitch prices for the number of days applicable. an unnecessary pain for all concerned at check in time.

i wish I had your unswerving faith.

the only other possibility I can think of is that HQ have gone through all the bookings taken prior to the 5th and have done (or are doing) the donkey work for the wardens and sending updated booking totals to the relevant sites so just a question of applying a discount.

this would certainly make life easier at check in time. 

however, somebody, somewhere has to do the legwork.

Hi

You're right there BB, if the date info is available to us it'll take a couple of minutes extra to adjust when booking in. If it's not then proof of booking date would be the only guarantee of price adjustment. An interesting start to the season to be had then? Hmmmmm, glad I don't start back until May, won't need the club issue tin hat!!, Who'd be a warden eh?

JK

I repeat again, the Club have said:-

While you will see that the booking total has increased when you view your bookings on-line (this applies to bookings made pre 5 Dec), the site staff will be notified on their system at point of arrival that the booking needs to be manually discounted.

As I understand it sites get a daily print out of arrivals and obviously from the above this will also contain the correct price. Members can cross check this against their confirmation email which has the booking price listed on it. I have never failed to get a confirmation email for any Club site I have booked in all the years since they started sending such confirmations. It is really up to the individual member to manage their communications from the Club. Without that email confirmation how does anyone know how much they should be charged? 

David

Agree with BB and JK their comments. Perhaps the members who made bookings before 5th and have found that their bookings have now increased in price ours included should contact head office and complain to get it sorted as soon as possible and they may realise what a mess they have made. Hopefully JK by the time you get on site it should all be sorted!!!

I would hope in the event of further price rises that the club would put the information on the web site rather than rely on e mails which obviously some, including myself didn't get. I don't know how many times people on CT have pointed up errors and omissions in the site details and pricing sections but it is disappointing to see this happening. A clear list of prices for 2019 could have been published, I think we have to wait till January 2019 to see the general price list, in the meantime we have to check via each site to see if there are discrepancies if we retained or printed previous e mails. Most of us weren't expecting to see "my bookings" altered.

The fact that there may be delays in reception when booking won't spoil my holidays but I'll be wondering how each booking in will work out when their are several of us waiting etc. 

So good luck to the wardens and the participants. 

David, yes there is an arrivals list on the counter each day when we all arrive....but where do you think this comes from?

its printed at each site from the cc system, and the price presented against each booking will the same one we can all see on our bookings....the current price, which for some is the wrong price.

unless the system is keeping the 'booked' price somewhere, it can't retrieve it for the morning list...

and if it was doing this, why isn't it being presented in My Bookings?

its not in My bookings because no one thought to retain it....it's never been necessary to do so prior to rolling bookings. this is the whole nub of the issue.

wardens may well get a list of incorrect bookings, with appropriate refund amounts, sent (electronically) to them, but it will have been created at HQ especially to resolve this issue.

'im sure it'll be alright'....but it will need a bit of background work to resolve it...

For any company with a decent IT system, this would be a non event.       

The amount to be paid by each and every previously- booked customer  upon arrival at the campsite would be calculated by the system using the data within the database.  The daily arrivals sheet would be printed out at site first thing in the morning with the details of customers and the rate at which they will each will be paying. ----- It's not rocket science, it's a relative simple IT procedure. 

That's provided the IT system is up to the job and the IT dept knows what they are doing. ------- I'll let current customers be the judge of that. 

K 

I find all this speculation about what the system holds, or doesn’t hold, rather strange as it is just that: speculation.

None of us ‘ordinary’ folk know what information site staff have access to on the system and it would be naive to assume what we see is all there is. 

This may prove to be one of the clubs less well thought out plans or it may work seamlessly but it seems to me to be best to either take Ro’s word for it and wait and see or address specific questions direct to someone in the know.

Without wishing to prolong this further, IT systems are only as good as those inputting data. The IT system may well be up to the job but only if the actual input and procedure is correct. Communications and planning have to be adequate first.