Book Soon!

I have no bookings so am not affected. When/if we book a club site till be at the latest cost.

I'm curious on a couple of points firstly a little cheeky/rude - why have the price(s) been raised twice? I accept what has been said on this thread that an increase was implemented on the rolling 12 month booking without checking. Then someone, management level, awoke from sleep and remembered we were approaching the historical frenzy day and price increase day, told staff to implement it. They too either awoke and didn't know there been an increase or were too in awe of the manager and carried out the task regardless. I'm sure I'm being disingenuous but cant come up with a more plausible explanation, other than right and left hand 😲😲😲.

It would be interesting to know when the contract is held as binding in law. Something I know nothing about. The booking has been accepted and a price given, ?estimate or quote? but it's not binding on the customer as it can be cancelled with no financial penalty. Is it legally binding on the supplier after all they can take pitches out of service for various reasons?

I hope I've expressed that in a manner that can be understood? It all seems a totally odd way of conducting business. After all as far as I know if something is incorrectly priced in a shop it can be withdrawn from sale and does not have to be sold at the incorrect price.

Curious and curiouser 

Until reading this thread I haven't queried when paying on site. I have taken it on trust that price I paid was the price I booked it for. Normally I'm far more on the ball but club sites seem to have skipped my full attention. I will be noting probably on my electronic diary the price of each night when booking.

 Brue, 

firstly, the club has never changed prices mid season and customers have never been able to be caught out by price rises...the price is set once for the whole seasons bookings. bookings and prices are linked for that whole season.

other companies which have price rises don't have a specific window (season) for customers to place orders for this product at this price....effectively bookings(orders) are not linked to a particular price, the price depends on when you place the order.

the two purchasing/pricing approaches are different.

in order for 'other companies' to enable customers to buy at the price when they placed the order, that price has to be stored against that customer order and retained through till completion (delivery).

however, at my own company, the pricing policy was/is the price ruling at the time of despatch....which is exactly what's happining at CC now, but wrongly as this is not their intended policy.

Ina, 

I honestly don't think they have done anything deliberately...I actually think the 'my bookings' page is presenting prices as its always done, with 'today's price'...

prior to rolling bookings, this was always the correct price, the club never increased prices mid season.

your page appears 'wrong' as its not showing the prices at the time you booked....

again, in the past, the prices didn't change, so no problem

what we have now is all the clubs price pages (original booking, my bookings, invoice) showing the current price...exactly as it did last year and the year before...no problem nack then as the price was always the same when we booked, we checked bookings and we arrived...

but now that's not the case....

so now, depending on 'when' we look at them, they might have changed but we don't want to see that changed price, we want the price when we booked.

the system has never needed to 'note' the price at time of booking as it would always be the same when it looked it up at the till for the invoice or for the 'my bookings' page...

now, the 'current' price isn't always going to be correct, so the system needs changing tie the price at booking time to the customer booking record so that this is shown when ever that booking is viewed or printed at the till.

i agree it's confusing (for the customers) I just hope the CC team understand why they are seeing what they are doing and what's needed to ensure the correct price is embedded in every new booking and retained until it's spit out of the till at arrival time.

It seems, simply put, that the I.T. system is, once again, inadequate to cope with the job in hand.

Think I'll stick to CLs for the time being!

It might not be the IT team but the fault of those defining the requirement?

peedee

It seems to me that the club made a shambles regarding pricing. Their methods of solving said problem does not seem any better thought  out.

This is why I said "system" as opposed to I.T.team. Still, somebody had to do the defining and be responsible for choosing the model that struggles to do the job at times.

The booking conditions seem a bit at variance if the booking is seen as a binding contract with the club but the club can alter the price on the actual booking. The booking terms can be seen at the very bottom of this page. Maybe I have missed something but I sincerely hope the club can actually process all the forward bookings at the correct price having seen the muddle on here.

Following Brue's post: '

'A booking is made with us when you complete our booking process and we issue you with a booking confirmation.

A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.  Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately'.

If it is a 'binding contract' I am sure the CC will know exactly what it has contracted to charge.  ........... won't it? 

I'm no IT expert and even less a businessman, but wouldn't the solution be for the club to hold its hands up to a monumental cock up, revert all bookings and prices to the previous ones and then introduce the new prices from January 2020? There might be a financial hit, but it might just placate members. Or is that totally impractical?

(Sorry if it's already been suggested, haven't had the patience to read through everything above! )