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353 replies
Cornersteady replied on 07/12/2018 13:55
brue replied on 07/12/2018 14:15
Posted on 07/12/2018 14:15
There was no indication on the web site about the price rises and people like me who received no information via e mail found out purely by chance thanks to TW and the OP. I cannot understand why no official information was posted on the main web site with a list of prices?
SteveL replied on 07/12/2018 15:33
Posted on 07/12/2018 13:55 by Cornersteadyyou can see when you are meant to pay on the booking in my UK site bookings. I've just looked at one for just under 12 months, I've taken a screen shot to see if it changes? But surly if the price were to go up the club would let me know?
Posted on 07/12/2018 15:33
It's a bit late CS it has already changed. The figures updated to the new prices on the 5th. We are told we should be charged the old amount. However, if you haven't kept or received a confirmation email, then you have no record of this figure. Also no proof of when you booked.
I would add that the figures have certainly increased in my bookings for those I do have confirmation emails for.
young thomas replied on 07/12/2018 16:22
Posted on 07/12/2018 16:22
Steve, that's exactly my point, this is an ongoing problem for many, many bookings and for each year to come...
if, in any year, the price rise falls between the date booked and the arrival date, the customer will need 'proof' of the lower 'booked' price.
the only way to alleviate the 'office conversation/negotiation, manually amend price' situation is to ensure that the system logs the price in the member's 'booking' record at the time of booking....
no subsequent amendments or conversations required even if there's been a price rise in between.
...and some members may not have mobile device with emails, or indeed printing capability, with which to have the office price debate
young thomas replied on 07/12/2018 16:41
Posted on 07/12/2018 13:55 by Cornersteadyyou can see when you are meant to pay on the booking in my UK site bookings. I've just looked at one for just under 12 months, I've taken a screen shot to see if it changes? But surly if the price were to go up the club would let me know?
Posted on 07/12/2018 16:41
corners, I think the issue is that you will only know that when the warden prints (or tells you) the amount owing at arrival time.
currently (pre rolling bookings) we all know what that will be as the yearly price applies for all bookings until next frenzy day and price change..the till prints the current price....that's exactly right, there's only ever one price.
ongoing, the current system will still print the 'current' price in good faith, but that will be the price as at arrival not the one you saw on your screen when you booked.
Ro says they can tweak the point of sale till (with your booking evidence) and manually adjust the price....in fact they almost certainly don't, they just give you a rebate as there is no way of changing the current price.
the POS kit needs to be able to reference the booking price, rather than the current price and it can only know this of it is stored at the time the customer made the booking.
if something isn't changed, we will be taking in paper/phone booking images and re-jigging invoices (with a queue forming) for the foreseeable future.
surely, neither the customers nor the office staff would want this to continue. the sooner the real problem is acknowledged, understood and rectified, the better.
InaD replied on 07/12/2018 17:57
Posted on 07/12/2018 13:55 by Cornersteadyyou can see when you are meant to pay on the booking in my UK site bookings. I've just looked at one for just under 12 months, I've taken a screen shot to see if it changes? But surly if the price were to go up the club would let me know?
Posted on 07/12/2018 17:57
The price in 'My bookings' did change in my booking for York. My email confirmation says it is £91.60 for 4 nights. Now that same booking, according to 'My bookings' is £96.10. An increase of £4.50.
That's the problem in my view, why did the prices have to be altered at all on those bookings made before the 5th of December. What purpose does it serve if people will be charged the '''old" rate anyway? Was there really a need to change those prices? I can't see any good reason.
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SteveL replied on 07/12/2018 18:07
Posted on 07/12/2018 17:57 by InaDThe price in 'My bookings' did change in my booking for York. My email confirmation says it is £91.60 for 4 nights. Now that same booking, according to 'My bookings' is £96.10. An increase of £4.50.
That's the problem in my view, why did the prices have to be altered at all on those bookings made before the 5th of December. What purpose does it serve if people will be charged the '''old" rate anyway? Was there really a need to change those prices? I can't see any good reason.
replied on 07/12/2018 19:23
Posted on 07/12/2018 17:57 by InaDThe price in 'My bookings' did change in my booking for York. My email confirmation says it is £91.60 for 4 nights. Now that same booking, according to 'My bookings' is £96.10. An increase of £4.50.
That's the problem in my view, why did the prices have to be altered at all on those bookings made before the 5th of December. What purpose does it serve if people will be charged the '''old" rate anyway? Was there really a need to change those prices? I can't see any good reason.
Cornersteady replied on 07/12/2018 20:06
Posted on 07/12/2018 15:33 by SteveLIt's a bit late CS it has already changed. The figures updated to the new prices on the 5th. We are told we should be charged the old amount. However, if you haven't kept or received a confirmation email, then you have no record of this figure. Also no proof of when you booked.
I would add that the figures have certainly increased in my bookings for those I do have confirmation emails for.
Cornersteady replied on 07/12/2018 20:07
Posted on 07/12/2018 16:41 by young thomascorners, I think the issue is that you will only know that when the warden prints (or tells you) the amount owing at arrival time.
currently (pre rolling bookings) we all know what that will be as the yearly price applies for all bookings until next frenzy day and price change..the till prints the current price....that's exactly right, there's only ever one price.
ongoing, the current system will still print the 'current' price in good faith, but that will be the price as at arrival not the one you saw on your screen when you booked.
Ro says they can tweak the point of sale till (with your booking evidence) and manually adjust the price....in fact they almost certainly don't, they just give you a rebate as there is no way of changing the current price.
the POS kit needs to be able to reference the booking price, rather than the current price and it can only know this of it is stored at the time the customer made the booking.
if something isn't changed, we will be taking in paper/phone booking images and re-jigging invoices (with a queue forming) for the foreseeable future.
surely, neither the customers nor the office staff would want this to continue. the sooner the real problem is acknowledged, understood and rectified, the better.
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