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yes a booking for next July has gone up by £2.10.

As I said apologies, (family illness issues)

Luckily I never delete emails ever so they are all there, so I assume you take your email with you when you turn up to get the amount your booked for?

Damn! My 1 night booking at Poolsbrook appears to have gone up by 50p. Maybe I'll just offer the warden a game of spoof - double or quits! 

No apology necessary. The whole thing is a confusing shambles.

The club email indicates it should be automatic but probably worth having the confirmation price to hand.

Ina, the more I read the more I'm convinced CC only has one 'price', the current price, just as they have always had, and when looking at My Bookings it's showing you the current (higher) price.

your email confirmation also shows you the current price, but the price at the time of the confirmation.

in the past, this is all the system ever needed as all bookings for a season were at the same price...the price was set at the time the new year's availability was released....

however, now we have rolling bookings that straddle price rises...get in quick before the 5th etc....

but the system has obviously not been changed to support this new situation and 'wrong prices' just weren't considered...

the workaround is to honour booked prices based on emails or iPhones showing original booking info..

...but this can't be the ongoing situation.

ok, for a while we are fine, as bookings made after the 5th and taken before the next price rise become the norm (prices will correct for these bookings), but as soon as arrivals start after 5th Dec 2019, any booking made prior to that date (the price change) will be 'wrong' in that it will be charged at the 2020 season price rather than the 2019 price ruling at the time of the booking.

the extent of the problem (price change straddling) will depend on how early folk booked, and now we have the full year rolling calendar, i guess it will be quite large as more members 'book early'.

i can't see any way round this other than to change the booking system to log the price at the time of booking and then for the POS till to reference this for its billing rather than the present method of using the 'current' season price.

the sooner this is done, the less 'discounting/amending' will need to be carried out during the arrival pro

Ok, I know you're joking, but whether it's 50p or £4.50 as in my case for 4 nights, my concern is whether the 'previous' price will be honoured; 50p for 1 night adds up to £7 for a fortnight. My 1st night at York went up by over £3. I have the email to show what price I booked it at, but I don't have much confidence in the IT system in that it will be able to tell whether a booking was made before or after the 5th of december.  

but the system has obviously not been changed to support this new situation and 'wrong prices' just weren't considered...

So why programme the system to update prices in people's 'My bookings'?  I understand what you're saying, but the problem has arisen because prices for 2019 have been, in effect, raised retrospectively, ie after bookings have been made for 2019 most of this year.

They were increased in 2018, rather than on the usual 'frenzy day' to take account of the new rolling booking programme.  But then they were increased again on the 5th of December, and as you say, a lot of people will have booked for 2019 already.  

It's going to be a lot of work for wardens on booking those people in and manually discounting the prices on arrival, perhaps a case for earlier arrival times 

I can't get my  head round this. How do other companies set prices for forward bookings, surely they leave the original bookings at the earlier price? Only later bookings show the updated price?

Yes, I agree with you, and for anyone with a large number of bookings the difference could be considerable. Presumably we have to accept Ro's word for it that the original price will be honoured. I'm at a loss to understand how the club got itself into such a mess and why it wasn't foreseen! 

Are you really that surprised at the mess they've got themselves into. I think that it's just a ploy to get more cash of members, as many will not realise there's been a second increase and just pay up whatever they're charged when they arrive on site. Those that are able to prove that they booked before the rise will have their charges re-adjusted but other who make no fuss will have to pay the new rate regardless of when they booked.

Party in a brewery springs to mind - again 😕