Elddis delays

manofthehouse replied on 25/05/2021 12:34

Posted on 25/05/2021 12:34

Anyone else having issues getting any reliable news out of Elddis at the moment? We've had a new Buccaneer on order since mid December 2020. Delivery date has ranged from April to July but eventually promised several months ago a build date this week (May 28th).  Been chasing dealer lots and now told date was delayed yesterday to mid June but and Elddis won't now commit to any dates. So unlikely we'll get it before July. Elddis Customer Service sound exasperated and say even they can't get information internally and only dealer can help. Clearly major production issues but don't get why Elddis won't come clean and update customers honestly. Anyone else finding the same?   

nelliethehooker replied on 03/09/2021 20:46

Posted on 02/09/2021 08:53 by Morning Star

Morning all,

My latest delivery has been moved again from the 12th to the 30th of September.
Its the same month so things are looking up. We are attending an open day at the Elddis factory on the 5th next Sunday. Should be an interesting visit. I think I’ll take my invoice and look out for people wearing an Elddis badge. 🤣

Posted on 03/09/2021 20:46

Hope you will update us with the outcome of any discussions you are able to have with any of their management staff.

Brumegem replied on 05/09/2021 12:00

Posted on 05/09/2021 12:00

We ordered a Minstral in October 2020 for Feb 21 delivery and still waiting dealer has advised a September delivery after checking Elddis online. Agree with all other comments on excuses for the delays and lack of support from customer services with failures to be proactive.

BillyH replied on 14/09/2021 16:51

Posted on 02/07/2021 14:13 by Morning Star

Just had an update this morning. My July delivery is no longer possible.

Elddis are saying a caravan with my name on it will be delivered on the 14th September. If it’s true and I receive the van it will be 12 months from ordering to delivery.

 

Posted on 14/09/2021 16:51

Hopefully you get this on the 14th.. 

Had a similar information given after 3 other deadlines have passed now 24th September , from a October 2020 order date . Original expected delivery date of 1st week of March , then May , June  now September .

 

CamperAnn replied on 18/09/2021 15:58

Posted on 18/09/2021 15:58

We’ve had our Elddis Accordo on order since October 2020 for delivery in June 2021. The last we heard from our dealer is the build could start in October/November 2021. The reason given is our Peugeot base has been delayed and other parts are delayed also due to Brexit, Covid and lack of drivers and increase in demand. Just have to be patient. At least we’re on a fixed price and the price has gone up. 

Trying to be positive thinking the summer has gone so looking forward to getting ours next year which we believe is the realistic timescale 

Morning Star replied on 30/09/2021 17:37

Posted on 30/09/2021 17:37

Hi everyone,

Thanks for your advice.
I have no intention of cancelling as it’s the van we want. Generally all makes of caravans have problems. I know of people who wouldn’t buy a Bailey. 
The seasons gone anyway. 
If I ordered  a new van from a different dealer I will go to the back of the queue. 
Anyone ordering a 2022 van today will be lucky to see this side of next August. 
As for my latest update my delivery  has been moved once again to 18th October.

 

 

Deano1960 replied on 11/10/2021 15:01

Posted on 11/10/2021 15:01

I find it extremely frustrating that Elddis are advertising the 2022 models, good luck with getting them on time. I ordered a Elddis Crusader Aurora the end of August 2020 with a delivery of March/April which has been delayed time and time again. The latest date of 10th Oct 22 (yesterday) which I was told would be the final delay has come and gone and still no van. Constantly having to chase the dealer for updates as well as they are not very forthcoming with keeping me updated 😔

MaxHeadroom replied on 19/10/2021 11:11

Posted on 19/10/2021 11:11

'The latest date of 10th Oct 22 (yesterday)'

Did you mean 10th Oct 22 or 10th Oct 21wink

Our new Swift caravan was delayed after ordering it at the NEC show last February 2020 (just before covid took hold in the uk). We eventually picked it up at the beginning of November 2020 so were quite lucky I suppose. Fortunately the dealership & Swift honoured our original deal and provided us with the latest 2021 model at no extra cost. I would hope that other manufacturers would do the same and retain some sort of customer satisfaction during these difficult times too. The only potential drawback (as happened to us) is that the décor changed which was not as nice as the one we'd ordered IMHO. As mentioned in previous posts if we'd cancelled we'd have gone to the back of the queue again and had to swallow a substantial price increase. No point in stabbing yourself in the foot I'd say.

ScreenNameC747D09201 replied on 19/10/2021 11:15

Posted on 19/10/2021 11:15

Deano we have had an Aurora on order from April 2021 told it would be ready on the 11th October after many date changes. I rang the dealer on the 14th Oct told its built but waiting for a locker door. Should be with them in two weeks! I had a trip up to the dealers on Sunday. Two brand new Auroras on the site so I now believe these are going to those who have shouted loudest. I have always been calm and patient every time the dealer rang to say its delayed again. 

Incidentally the finish to both the vans post PDI was shocking. Silicone on all windows was a real mess. Glue staining down the front and side main joints. I certainly wont be accepting mine if its anything like those two. 

Camper7 replied on 31/03/2022 08:09

Posted on 31/03/2022 08:09

Hi everyone my first post as a new member to the Club. Has anyone seen a 2022 Buccaneer in the wild yet? Like lots of other people we are still waiting for ours as delivery dates keep rolling by.

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