Customer service award

Steve Welsh replied on 03/12/2017 14:59

Steve Welsh

Posted on 03/12/2017 14:59

I recently contacted the club regarding the attitude of two site wardens,which lacked empathy with the needs of their customers,and gave no apparent consideration as to whether discretion could be exercised.

I was surprised that a Regional Manager of an award winning organisation would include the following in their response,

” You mention that this is the second time you have experienced such a welcome.I am afraid that this is what you will experience in future too”

I have on many occasions experienced an almost combative attitude from wardens.I on the other hand always endeavour to be polite and accommodating.I accept it may be a defect on my part,so I wonder if any other members can shed any light on this customer service issue

63 replies

moulesy replied on 13/12/2017 16:51

moulesy

Caravanner

Posted on 13/12/2017 16:51

We've seen this comparison of hotels v Caravan sites before.

I can't remember who it was complaining about the state of the club toilet blocks and comparing them to the gold plated taps in Dubai hotels!

1 person likes this

JVB66 replied on 13/12/2017 16:52

Member

JVB66

Campervanner

Posted on 13/12/2017 16:52

I do note that the only""like" to steves latest post is from non member Grant thingy ,who is trying without success,to "wind up"on another post,and is probably regretting that he only has such limited acccess to the full website

JVB66 replied on 13/12/2017 17:04

Member

JVB66

Campervanner

Posted on 12/12/2017 20:58 by Steve Welsh

Regarding wardens,customer service and age,I had an experience of customer service earlier this year,which is germain to these issues.

I had booked a room at a hotel in Stratford,which had a check in time of two p.m.We were advised that should we arrive early,if there was space we could use their car park.It was convenient for us to do so,when we arrived at about one p.m. we told the receptionist that our vehicle was parked.This person was I guess in their twenties.Despite arriving before check in time,she said that she would ascertain if my room was ready and if it was,I could take it before going into town,which I was pleased to do.This was unsolicited.

Good customer service isn’t rocket science,but is does require empathy which people of any age can display,just as people of any age can hide behind the rules.

Posted on 13/12/2017 17:04

If club sites gave a get of by 1000hrs as with hotels, then the staff would also have another two hours to get your pitches ready for use

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