Customer service award

Sorry I don’t understand what you mean about my moniker?

Just to clarify,My complaint was not about not being allowed onto site before the given time,which I did not ask to do,nor about club rules,but the attitude of the wardens,on two separate occasions on the same site.

I do not understand why you,and at least four others who liked your comment,think it commendable that a Regional Manager should tell a member to expect to experience such behaviour in future.

Not do I understand why you should characterise me as a “whinger”,for raising the issue.Like you,I do not receive charity from the club,over the years I have paid probably thousands in membership and site fees.Constructive engagement with such issues is what the club itself encourages(see for example recruitment criteria),and who knows may even improve the experience of other members such as yourself. Criticism does not equate to whinging.

Is your "criticism " maybe the reason you find a" combative attitude many times " from wardens

I was surprised that a Regional Manager of an award winning organisation would include the following in their response,

”  You mention that this is the second time you have experienced such a welcome.I am afraid that this is what you will experience in future too”

Well said regional manager. Sounds a little like my preferred style of diplomacy - otherwise known as tell them as it is!

I just find it amazing that folk will write a letter of complaint, because they got something wrong, and then complain about the response which tells them that. Hopefully the reason you have come across this is that entry times are starting to be enforced. 

In your original OP you do not say the warden was rude, just you were told that you were early and to go away / come back at the appropriate time, plus wait in the car until at the head of the queue. Both very reasonable requests. Perhaps the warden seemed a little exasperated, which I can understand. Given the information you were sent re arrival times.

Boff-to my knowledge means a ‘quick slap’🤔

Or B****r Off

” You mention that this is the second time you have experienced such a welcome.I am afraid that this is what you will experience in future too”

This is obviously only part of the letter and is perhaps easy to take out of context. I imagine what the Regional Manager was getting at was that if you turn up at a site too early and are asked to leave and return at the correct time that has to be done in an assertive manner to avoid any room for discussion or argument. I am sure wardens have to manage a lot of different situations. I am not sure empathy comes into it if your initial actions are the cause of the problem. If this doesn't apply to your other post perhaps a few more details of why the warden was given cause to react in such a way.

David