Customer service award

Not my experience/ There are those of all ages with the necessary skills. I am more than happy with the personalities of the wardens that I encounter. Maybe my own inter-personal skills bring out the best in them. 

Probably because younger members would not want to do the job for the salary on offer. Unlike many jobs, there is little scope for progression if you do well. For older members this aspect is probably not as important as the lifestyle.

I think you will find that site wardens are couples mostly male/female although there are now a few same sex ,and in some circumstances single persons.so ithink you have a very "unusual," take/idea of site staff,and as found in most industries ,if you want reliable and loyal staff the older generations are the most 

I believe middle age/older people are much better at inter personal skills, I don't see present wardens with head down, fingers going two to the dozen on some smartphone screen. I can just see one now on a grass cutter whilst texting with earphones in, completely unaware of whats going on around him/her.

I meet absolutely charming young people front of house in hotels and restaurants, as stewardesses on the airlines I use, and as waiters on Brittany Ferries - I doubt if many of them have much career progression. But they are unfailingly charming.

This Club only seems to employ someone as a warden if they are already a Club member - and I meet some of them every day on this forum. Are they charming? 

Bring on the youngsters. 

May not be charming but the few I have met have been sincere, how many 'charming' and sincere ones have you met at the front? I much prefer a person who means what they say/do as opposed to someone who puts on a 'smilie' face but would spit in your sandwich.

We have had occasion to use a few more Club Sites these past four or five years, and we did remark on how efficient, no nonsense a lot of the Wardens were. On enquiry, a couple of the couples were ex Fire Service. Full of life experiences, used to dealing with people doing strange things, willing and able to sort out those whose behaviour fell short of  the expected. We have no problem with this. I think most individuals, all sexes and ages will strive to be polite and welcoming if they are not given grief, but it takes a lot to remain calm, unflappable in the face of some people's behaviour.

(There is also a deep joy to be had occasionally letting rip to some idiot after years of biting one's tongue, counting up to twenty, and having to toe the "customer is always right" line! But that's another story!)

Our friends wife says that when they had a "ranter" in the office,the calmer the staff were the more it got up the "ranters" nose

Not many 'youngsters' tow or drive a motor home do they? manly due to cost perhaps.

With wardens being members they have one really important factor - experience and lots of it, so if you need help with a problem with your outfit they usually know the answer.

You can have all the youth and charm you want but that's not much help with a caravan related problem if they have never seen one?

Actually the same things happens in local Currys with 12 year olds being all friendly but having no idea about the products they are selling, I always go for the older ones, like wise in the local B&Q, get someone who has actually used a power tool or lawnmower.

But in now approaching 18 years of using club sites never have a bad warden, perhaps some not as friendly as others but they have all done their jobs very well indeed which is all I want. 

As CS pointed out you really need a van of some description to be a warden. Also although many are not capable, or do not want to progress, many large companies offer suitable candidates the opportunity.

I have certainly found CC wardens no less charming than those in other industries.