Customer service award

The best wardens I've come across, are X military and X emergency services.  They have great life experience and are not put off or overawed by customers who are grumpy or moaning. 

K 

Oh yes. I used to train staff in the "group calm" approach. If you want to see the most superb examples nowadays, a session in A &E on a Saturday is a very educational experience. 

Do you need to be a member in your club to be a site manager?

I've dealt with many members of the public, all walks of life and temperament. What stuck in my mind though among many incidents happened about 30 years ago on a roadworks site. Some smarty pants in a sports car ignored the road closure amd drove through the roadworks taking a short cut, he thought, and ignoring the work force. Unfortunately he drove onto a deep bed of very hot bitmac road base which had not yet seen the roller. He seemed to blame me when I said 'that looks expensive'. What amused me was when he squared up to me. I spoke over his shoulder to one of the kerb layers who was around 6'6'' and rippling with muscle. I think that when he realised that John was stood easy with a kerb cradled on each hand under his arm that the chap went quiet. 

The local police also had words and so I suspect that 4 cooked tyres some rather expensive shoes and no doubt a fine made it very expensive

Don't understand the fascination with wardens. All I want is for them to book me in, no further interaction needed apart from acknowledgment if passing.

Maybe it is because the OP concerns a warden that they enter into  the discussion? 

Regarding wardens,customer service and age,I had an experience of customer service earlier this year,which is germain to these issues.

I had booked a room at a hotel in Stratford,which had a check in time of two p.m.We were advised that should we arrive early,if there was space we could use their car park.It was convenient for us to do so,when we arrived at about one p.m. we told the receptionist that our vehicle was parked.This person was I guess in their twenties.Despite arriving before check in time,she said that she would ascertain if my room was ready and if it was,I could take it before going into town,which I was pleased to do.This was unsolicited.

Good customer service isn’t rocket science,but is does require empathy which people of any age can display,just as people of any age can hide behind the rules.

If you were advised you could arrive early at a CC site and park up, the same scenario might play out. However, you were not so advised. The communication you were sent specified no arrivals before 12 or possibly 1pm, depending on site. If you then arrive 30 minutes early, that cannot be compared with your hotel example. The two situations are totally different.

It could also be said that abiding by the simple instructions given in your booking confirmation, is also not rocket science.

As Steve says above a hotel car park is totally different to a club site.

Also I do feel that you are just criticising the club as you could not get your own way when you decided to ignore it's rules and advise (ie do not arrive before 12)

The hotel has one set of rules, or advice, which you decided to follow (because it suited you?). The club has another set of rules which you decided you did not want to follow, and then you complain about it?. Sorry but that is the way it’s come across.

Even the club’s regional manager has told you that you should follow the rules and backed the warden’s approach to you yet you seem determined to keep complaining?

Is the OP still complaining! The solution is to get it right next time and everyone will be happy, that includes other members, the Wardens and their Regional Managers.