Customer service award

Only very rare had any problems with a warden on an as can only be expected with the me me attitudes they seem to be experiancing more and more from members these days

You have hit the nail right on the head.These days customers do expect that the club exists to provide a service to them,it is a business like any other.Members using sites are engaged in a commercial exchange,and not experiencing an act of charity.

Surprised that a Regional Manager would write such an undiplomatic reply.

We have never had a problem on any site with wardens be they CMC, C&CC or private but I dare say the day will come, such is human nature. 

There is "service"as experienced  and appreciated  by what seems the majority of members then there is the "non service"that a.few seem to think was below what they expect of "staff"

Over the decades of using CMC (CC) sites I have never had any problems with any Wardens. 

The best wardens, are those who demand that the customers using the site comply with their employer's on-site rules.  If there is any non compliance of those rules or if the customer abuses the warden, the customer should be ejected from the site immediately and their details passed to head office who would cancel their membership for life.

K   

I would hope your club would do the same

Wow,you certainly adopt an uncompromising stance.Would you be in favour of the same approach being adopted with wardens,in the interest of equality?But wait,on further reflection,perhaps dissenters should be referred to the a Head Warden for suitable discipline.

But seriously,I agree that the vast majority of wardens do provide an excellent service.But I do not agree that inappropriate behaviour by some individuals should therefore go unchallenged.

How true then is your comment "on many occasions have experienced  an almost combative attitude from wardens"??  In how many years membership is that?  where as I have found very few having an "offday"warden 

Would the original poster be the same Steve Welsh, started this thread Customer focus ?

Let me summarise, I turn up early and it is unreasonable for me not to be let onto the site.   Rules are for little people not me blah blah.

I assume that the regional manager’s letter didn’t use a well known two word phrase or saying ending in off.  The Regional manager has shown commendable restraint.

Mr Welsh needs to understand, that discretion also means saying no as well as yes. 

” You mention that this is the second time you have experienced such a welcome.I am afraid that this is what you will experience in future too”

Yes, all whingers who can't get their own way receive that response.