Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

EmilysDad replied on 17/12/2016 19:24

Posted on 17/12/2016 19:24

while we're on the same topic of this cr4p masquerading as a forum ... can we again get shut of the drop down bar across the page that drops down over the whole page especially the 'over seas holiday'. We had it ages back when it dropped down as a black box .... the 'IT' dept kind of fixed it, in that it wasn't as bad as it was before, but since the 'new improved forum' it seems to be back to square one.

And why do we down have sections that we scroll left to right on a phone...... it took me a few goes to find that.. The IT dept should hold their collective hands in the air & admit that what they have presented as a working forum is sh1te!!!

As above somewhere ..... you get to a thread you want to comment on, you log in and all of a sudden you're on your profile page  surprised .... miles away from where you were & wanted to be yell

This is on top of the green green everywhere  .....

Goldie146 replied on 18/12/2016 10:01

Posted on 17/12/2016 17:51 by peedee

Goldie, I'm also using windows 7 with Firefox and an Android table and have not had a problem doing the things you say. Its the following of threads and new posts that is a major problem. The current system of showing these doesn't work and it is certainly not an improvement on the old system.

peedee

Posted on 18/12/2016 10:01

You're probably right. I only dip in and out, and don't really follow discussions.

DavidKlyne replied on 18/12/2016 12:45

Posted on 17/12/2016 19:02 by Oneputt

It shouldn't matter a jot what computer/tablet/phone and software you use the problem is this version is just not fit for purpose and it is up to CC Ltd to solve the problems.  It shouldn't be up to us to tell them what is wrong with their system

Posted on 18/12/2016 12:45

Oneputt

Its strange how some people seem to be getting on fine with the new forum and yet others claim it's a load of rubbish. Are those of us that are managing too accepting or are we just realistic and accept that whilst it's working it does need more work which we accept will need a bit more time whereas others expect a completely perfect forum from day one. My experience of other forums when they have major upgrades is that everything does not always go according to plan. Motorhome Facts had a big upgrade some time ago and that went far from smoothly if memory serves.

David

sent from an iPad 

EmilysDad replied on 18/12/2016 13:12

Posted on 18/12/2016 12:45 by DavidKlyne

Oneputt

Its strange how some people seem to be getting fine with the new forum and yet others claim it's a load of rubbish. Are those of us that are managing too accepting or are we just realistic and accept that whilst it's working it does need more work which we accept will need a bit more time whereas others expect a completely perfect forum from day one. My experience of other forums when they have major upgrades is that everything does not always go according to plan. Motorhome Facts had a big upgrade some time ago and that went far from smoothly if memory serves.

David

sent from an iPad 

Posted on 18/12/2016 13:12

'a bit more time' ... just much time does a does an IT dept need? They had more than enough time to sort out the previous forum's problems but then presented us with another forum that just has different problems.

JVB66 replied on 18/12/2016 13:19

Posted on 18/12/2016 13:12 by EmilysDad

'a bit more time' ... just much time does a does an IT dept need? They had more than enough time to sort out the previous forum's problems but then presented us with another forum that just has different problems.

Posted on 18/12/2016 13:19

HMRC still have problems that affect millions and how long has that "new" system been runningwink

Billyc replied on 18/12/2016 14:45

Posted on 18/12/2016 14:45

Hi all,

I have been in Holland for a while in my MH and have just noticed this change.   My observations are:

This major upgrade would/should have been a project run by CC business managers using formal Project Management tools.     Whatever the outcome, the IT Dept should not be getting the brunt of the user complaints on this forum.

I agree with BBs posts.

Why is 25% of the pages left blank and wasted, just so The Club can advertise Red Pennant and other products, in our face.    Very bad use of valuable space and therfore poor design.

I was in IT for 30 years before retiring recently and involved with lots of web development and it is clear to me that The Club needs to go back to the drawing board, take some external professional advice and stop trying to do things like this on the cheap.

If it is about money, what about sponsorship?

BillC

eyebrowsb replied on 18/12/2016 15:25

Posted on 18/12/2016 15:25

I tend to agree with David.  I have only looked at the forum briefly, but there do seem to be some improvements.  Maybe not all is perfect, but what is?  Give them time.  Afterall it's a forum so not exactly life or death if they get it wrong.  It is the season of goodwill to all, Even IT workers. Happy Christmas cool

 

Bob

PS.  Come on IT.  Please put a Westmorland option.  Saying people are from Cumberland is like saying you are from Lancashire to a Yorkshireman. tongue-out

SteveL replied on 18/12/2016 16:22

Posted on 17/12/2016 19:02 by Oneputt

It shouldn't matter a jot what computer/tablet/phone and software you use the problem is this version is just not fit for purpose and it is up to CC Ltd to solve the problems.  It shouldn't be up to us to tell them what is wrong with their system

Posted on 18/12/2016 16:22

Yes there are things that need improving or adding. Like a list of last posts in the white space to the right. However, if it is not up to the users to tell them what needs improving, then who is it up to. All software is dependant on user feedback as an aid to improvement. 

KjellNN replied on 18/12/2016 17:17

Posted on 18/12/2016 15:25 by eyebrowsb

I tend to agree with David.  I have only looked at the forum briefly, but there do seem to be some improvements.  Maybe not all is perfect, but what is?  Give them time.  Afterall it's a forum so not exactly life or death if they get it wrong.  It is the season of goodwill to all, Even IT workers. Happy Christmas cool

 

Bob

PS.  Come on IT.  Please put a Westmorland option.  Saying people are from Cumberland is like saying you are from Lancashire to a Yorkshireman. tongue-out

Posted on 18/12/2016 17:17

Yes, agree with the profile thing.  We do not live in Lanarkshire, but do have a Glasgow postcode, so are only allowed by the software to be in Lanarkshire.

Nothing against Lanarkshire, but we are a long way away from it, being almost up on Loch Lomond.

As it will not accept what I say, I have tried to delete showing it, but even that did not succeed !

Lots of small but significant glitches it seems.

Several of which are very annoying.  Hopefully it will improve with time.

IanH replied on 18/12/2016 17:33

Posted on 18/12/2016 17:33

Totally agree with BB in his original post.

Even the most ardent CC supporter can only really say that the new forum is no worse than the old one.......the one that was (justly) heavily criticised. Is that the best they could aim for?

A more realistic assessment is that it's worse in so many ways.

Go back to the old one and try again with the new one when you've got it right........about 2 or 3 years, based on past performance?

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