Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

chasncath replied on 20/12/2016 10:28

Posted on 20/12/2016 10:28

Having decided to comment on this thread, I noted that there is no selector for 'reply' just 'quote', 'report', and 'like'. I logged in and lo and behold found myself on our 'profile' page. So, started again and eventually got back to here!

The point I was going to make about the new site was the anger I've felt at the contemptuous manner in which previous stories and discussions have been treated - not to mention profile photos and preferences. It's as if the whole disciplined process of software change management was abandoned or ignored, not to mention Customers' wishes.

replied on 20/12/2016 10:33

Posted on 20/12/2016 10:33

The user and all related content has been Deleted User

cyberyacht replied on 31/12/2016 16:58

Posted on 19/12/2016 19:01 by KeefySher

As replied to your prior use of 'state of the art', the new fangled website is 'straight from the ark'.

Not the best window to the world for the CC is it? Particularly consider how tech savvy the membership is despite the demography tongue-out

 

 

Posted on 31/12/2016 16:58

'straight from the ark'.'straight from the ark'.

At least the Ark floated, was fit for purpose and did what it was supposed to do.

I've been away for a couple of weeks, hoping that on my return these glitches and design faults would have been addressed. The site is now almost a month old and I see little, if any improvement on the original launch format.

IT IS A COMPLETE AND UTTER SHAMBLES.

young thomas replied on 31/12/2016 17:16

Posted on 31/12/2016 17:16

CY, i agree Im afraid....

there are a number of 'navigation' problems (like where the system takes you after logging in) that could have been bundled up in a quick fix release, eradication much of the frustration for little effort....a few quick wins to salve the wounds...

unfortunately, CC has decided on its own list of issues to resolve (and the priority within that list......which we havent seen....) and its timetable of commitment is yet another unknown....

getting the whole forum is one thing but, as chas states upthread, there see,s to be little idea on how to manage change to a disciplined process..

doesnt bode well for the future....

of course, the simple answer might be that all the IT staff have been on their Christmas and New Year break, so nothing has changed since you decided to rest from the forum.....

cyberyacht replied on 31/12/2016 17:48

Posted on 31/12/2016 17:48

I haven't been on here since the 16th so they had time to address a couple of the most pressing issues before trundling off to stuff themselves with turkey and mince pies.

The most basic and, I would imagine, simple to correct is the appalling colour scheme. At least then we might have a fighting change of being able to read pages. I think I may email direct to Grinstead Towers and, in the absence of a sensible response, I shall be jumping ship. Life is too short to waste trying to negotiate this dysfunctional piece of Cr*p.

The anodyne response that closed the main "grumbles" thread while I was away gives no indication of when we might expect progress. Given that the site was nine months late anyway, I'll probably be dead before they get this shambles sorted.

eurortraveller replied on 31/12/2016 17:51

Posted on 31/12/2016 17:51

I can read all sorts of information on the website, I can read other people's questions and complaints on the forum,  I can reply.. and I can even post a picture of where I have been. That's enough for me. 

IanH replied on 31/12/2016 19:19

Posted on 31/12/2016 17:51 by eurortraveller

I can read all sorts of information on the website, I can read other people's questions and complaints on the forum,  I can reply.. and I can even post a picture of where I have been. That's enough for me. 

Posted on 31/12/2016 19:19

But you could do all that before.....but easier.

Where is the much promised improvement?

I thought we were striving for a much better web site, not just a different colour scheme and a requirement for multiple button presses that once took just one.

Rocky 2 buckets replied on 31/12/2016 19:52

Posted on 31/12/2016 17:48 by cyberyacht

I haven't been on here since the 16th so they had time to address a couple of the most pressing issues before trundling off to stuff themselves with turkey and mince pies.

The most basic and, I would imagine, simple to correct is the appalling colour scheme. At least then we might have a fighting change of being able to read pages. I think I may email direct to Grinstead Towers and, in the absence of a sensible response, I shall be jumping ship. Life is too short to waste trying to negotiate this dysfunctional piece of Cr*p.

The anodyne response that closed the main "grumbles" thread while I was away gives no indication of when we might expect progress. Given that the site was nine months late anyway, I'll probably be dead before they get this shambles sorted.

Posted on 31/12/2016 19:52

Welcome back CYsmile you considering going again?, relax moaning won't get you anywhere it's been tried for weeks. Just relax, it'll all come good in the end.

N1805 replied on 31/12/2016 20:35

Posted on 31/12/2016 16:58 by cyberyacht

'straight from the ark'.'straight from the ark'.

At least the Ark floated, was fit for purpose and did what it was supposed to do.

I've been away for a couple of weeks, hoping that on my return these glitches and design faults would have been addressed. The site is now almost a month old and I see little, if any improvement on the original launch format.

IT IS A COMPLETE AND UTTER SHAMBLES.

Posted on 31/12/2016 20:35

cyberyacht -Whatever your opinion may be CT guidelines say quote “don’t shout by posting in capital letters”.

IMHO this site will evolve so there is little to be gained by negative criticism of something which is not within one’s control. 

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