Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

IanH replied on 31/12/2016 20:52

Posted on 31/12/2016 20:52

What? Make no comment at all, when a much heralded improvement turns out to be worse?

Of course we should comment on that.

SteveL replied on 31/12/2016 21:01

Posted on 31/12/2016 19:19 by IanH

But you could do all that before.....but easier.

Where is the much promised improvement?

I thought we were striving for a much better web site, not just a different colour scheme and a requirement for multiple button presses that once took just one.

Posted on 31/12/2016 21:01

No you couldn't Ian, not on an iPad. So the ability to post photos is most definitely an improvement.

DavidKlyne replied on 31/12/2016 21:47

Posted on 31/12/2016 17:51 by eurortraveller

I can read all sorts of information on the website, I can read other people's questions and complaints on the forum,  I can reply.. and I can even post a picture of where I have been. That's enough for me. 

Posted on 31/12/2016 21:47

Eurotraveller

I like your attitude, especially the picture that you couldn't have posted on the old forum. I find it strange that so many seem to put so much effort into complaining and moaning about this forum when, it is, afterall only a forum where you pass the odd 10 minutes here and there. For most things it is perfectly functional but clearly there are some issues that need to be resolved and I am sure that Rochelle and the IT team are well aware of them.  As I said in a previous post give it to the end of January and let's reassess the situation then. Could we please all have a new years resolution that we won't talk about the shortcomings of the forum for the month of January? Just a suggestion.

David

Oneputt replied on 01/01/2017 09:12

Posted on 01/01/2017 09:12

CC Ltd won't roll back as it would be a sign of defeat.  Whoops I've just broken DK's new years resolutionlaughing

young thomas replied on 01/01/2017 09:35

Posted on 01/01/2017 09:35

David, i do find this all forgiving attitude a little strange, despite this being the season of good will....wink

if your new car or caravan has a tiny proportion of the issues this website has, im sure you wouldnt be round at the service manager's sharing a mince pie.

this is just plain bad in just about every area, other than being able to post a photo...

navigation is appalling.....i just 'liked' the penultimate post on a ten page thread and it decided to put me back to post one.....

the data migration was a joke.....where are the reviews, stories, etc?

the site is extremely slow....ive just tried it using the Minehead wifi and the keyboard couldnt even keep up with my slow typing.....im now back on 3g and a vast improvement.....hence we get double post after double post...

many of the simple navigation issues require a tiny change to send the response to the correct place rather than the wrong one....a number of these could have been bundled toghether with little effort and corrected quickly, perhaps killing off a large number of the complaints....the site appearing to do its own thing navigation wise...

as a customer, i feel i am entitled to have an opinion on a product served up to me (i am a paid subscriber after all) and this one is poor.

its not specifically the really bad delivery of this 'improved' site that grates (although this is dreadful) more so the seemingly aloof attitude to members complaints and the non provision of any documentation confirming which issues have been logged as 'to be fixed' (hence repeated complaints) nor info regarding which issues will be fixed in which release and when.....

again, im sure you would be delighted with this sort of non engagement by the service mgr attending to issues in a car or caravan as i mentioned above...

is CC customer focussed.......answers on a postcard...

eurortraveller replied on 01/01/2017 10:38

Posted on 01/01/2017 10:38

Happy New Year to you BB.

It's not the technology which will eventually drive me away from this forum -  it's the attitude of some people who post on here. The constant grumbling, complaining, carping and criticising is depressing. I have sat it out through 2016 with weeks of endless posts complaining about  the caravanner of the year competition, the removal of mops, ball games, the 5mph speed limit, arrival times, dogs, children, and wardens. Complaint after complaint on this forum on every topic that comes up. And now some want the long loved old forum back - which they complained about repeatedly and remorselessly. 

As DK pleaded earlier, Give us a break please. It's 2017. I'm going to the pub. 

Briang replied on 01/01/2017 10:50

Posted on 01/01/2017 10:50

I'm still waiting to get rid of my location. Fed up with all the response from CC still nothing done I've emailed the club and phoned them since the launch. Still nothing done Get if sorted CC otherwise I'll be gone.

Rocky 2 buckets replied on 01/01/2017 10:51

Posted on 01/01/2017 10:51

BB, with due respect, car ownership & this forum are a world apart. We need our vehicles for a multitude of tasks on a daily basis, this forum is as has been said-a few minute browse. You have always championed choice of other 'leisure suppliers'(rightly so) yet here we have a forum that is not 100% but is usable, there is no quick fix, no guarantees but folk are just recycling their own & others moans. It will not change a thing. Follow your excellent advice, if you can't use the system as it should be used. . . .Find a system that works. The moans have been bleeding into almost every section of CT. It has not changed a thing.

EJB986 replied on 01/01/2017 11:04

Posted on 01/01/2017 11:04

When we are just a few in over one million we don't really matter as suggested by a mod!

When the best communication we get suggests that a few minor tweaks are required to sort this new exciting and fresh looking site out. Sadly it is still not even readable by some people.

It is better than moaning about the weather though....trouble is it has the same effect.....Nil!surprisedsmile

Happy New Year to one and allsealed

moulesy replied on 01/01/2017 11:30

Posted on 01/01/2017 10:38 by eurortraveller

Happy New Year to you BB.

It's not the technology which will eventually drive me away from this forum -  it's the attitude of some people who post on here. The constant grumbling, complaining, carping and criticising is depressing. I have sat it out through 2016 with weeks of endless posts complaining about  the caravanner of the year competition, the removal of mops, ball games, the 5mph speed limit, arrival times, dogs, children, and wardens. Complaint after complaint on this forum on every topic that comes up. And now some want the long loved old forum back - which they complained about repeatedly and remorselessly. 

As DK pleaded earlier, Give us a break please. It's 2017. I'm going to the pub. 

Posted on 01/01/2017 11:30

Couldn't agree more, ET. I was just thinking what a comparison CT is at the moment with another, overwhelmingly positive and friendly caravan forum I spend time on.

Here we seem to have a constant barrage of complaints about the new forum ( which, let's remember, none of us pay to belong to and is surely a relatively minor part of the enjoyment of our hobby). Combined with the same few folk banging on about their personal hobby horses in exactly the way they did on the old forum, it makes for a very depressing experience at times!

So maybe a good New Year resolution would be to accept things for what they are and look forward instead of constantly harping back to the "good old days" and raking up issues which had become boring long before the new forum appeared.

Just my opinion, of course. Happy New Year, everyone!

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook