Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

DavidKlyne replied on 17/12/2016 15:26

Posted on 17/12/2016 12:28 by

Why can’t I cut and paste from Word into CT comments when I'm using the Quote function?

Posted on 17/12/2016 15:26

I am writing this is Word and about to use it in a post to try and answer DD’s question. Um, it seems to work?

David

dmiller555 replied on 17/12/2016 16:31

Posted on 17/12/2016 16:31

One more annoyance is the "Like" button that when used pitches me back to the start of the thread for some perverse reason.

I feel that the best way forward is to revert to the old forum whilst the decision regarding which of the commercial software forum packages is to be adopted. 

With all due respect to the people that have prepared this new website I do feel that forum software design is best left to others. 

ABM replied on 17/12/2016 16:38

Posted on 17/12/2016 16:38

I  am  slowly { as  befits  a  dinosaur  !! }  getting to  grips  with  this  new  version

BUT  I  must  admit  the  loss  of  the  "Recently  Used"  panel  to  the 

right    of  the  page  is  sad,  slows  me right  down  in  my  short  visits.

Also  I  would  still  like  the  page  numbers  to  appear  at  the  top  as  well  as  the  bottom  of  a  page.

 

Grumbles  pretty  well  finished,  thank  you  !

Brian  A B M

 

P.S.  the  "you  can  upload  up  to  5  photos"  bit  is  really 

offensive,  'cos  I  can't   cry

B

Rocky 2 buckets replied on 17/12/2016 16:53

Posted on 17/12/2016 16:31 by dmiller555

One more annoyance is the "Like" button that when used pitches me back to the start of the thread for some perverse reason.

I feel that the best way forward is to revert to the old forum whilst the decision regarding which of the commercial software forum packages is to be adopted. 

With all due respect to the people that have prepared this new website I do feel that forum software design is best left to others. 

Posted on 17/12/2016 16:53

DM, I've just liked your post without it taking me back, it did take me to the beginning of the page your post was on. I scrolled down to find the reply box. No problemssmile

AJB replied on 17/12/2016 17:04

Posted on 17/12/2016 17:04

couldn't agree more with the general consensus - a shambles.

My last 30 years were in IT - and NONE of the projects I was involved with were this bad!! (in positions from analyst to programmer to PM...)

The whole site crashed whilst I was trying to purchase from the shop - so I went elsewhere.  Yes IT dept - your incompetence cost the club profits from that too.... 

Test, test and test again - a well-used mantra but oh so true.  They should have also done regression testing to revert if necessary - but I don't have any confidence that this will have happened.

I think we're stuck with this one!!  Now where's that application form to join a well-known other caravanning club?

 

replied on 17/12/2016 17:21

Posted on 17/12/2016 15:26 by DavidKlyne

I am writing this is Word and about to use it in a post to try and answer DD’s question. Um, it seems to work?

David

Posted on 17/12/2016 17:21

The user and all related content has been Deleted User

Goldie146 replied on 17/12/2016 17:31

Posted on 17/12/2016 17:31

I haven't posted a lot on this new forum (but there again I never did on the old one).

As far as I can tell it works OK for me.

I can read posts. I can like posts. I can reply easily. I can quote and reply. I can add photos and insert thumbnail links to external videos.

All of that I've done easily on a Windows 7 Desktop, and on an IPad.

is it really all that bad ?

peedee replied on 17/12/2016 17:51

Posted on 17/12/2016 17:31 by Goldie146

I haven't posted a lot on this new forum (but there again I never did on the old one).

As far as I can tell it works OK for me.

I can read posts. I can like posts. I can reply easily. I can quote and reply. I can add photos and insert thumbnail links to external videos.

All of that I've done easily on a Windows 7 Desktop, and on an IPad.

is it really all that bad ?

Posted on 17/12/2016 17:51

Goldie, I'm also using windows 7 with Firefox and an Android table and have not had a problem doing the things you say. Its the following of threads and new posts that is a major problem. The current system of showing these doesn't work and it is certainly not an improvement on the old system.

peedee

Oneputt replied on 17/12/2016 18:47

Posted on 16/12/2016 08:21 by JohnM20

A couple of years ago, the Scout Association, (a somewhat bigger organisation than the CC), launched a new IT system for nationally keeping records. This was to be used by Scout groups themselves, not just head office. However, when a fairly major glitch was found in the system by Scout leaders using it the Association had the good grace to quickly take the system down again until everything was sorted. This took well over a year to get everything right but was thoroughly re-tested by many actual users before it was re-launched as a live system.

Posted on 17/12/2016 18:47

You are absolutely right John, fortunately we were able to continue using Scout base.

Oneputt replied on 17/12/2016 19:02

Posted on 17/12/2016 19:02

It shouldn't matter a jot what computer/tablet/phone and software you use the problem is this version is just not fit for purpose and it is up to CC Ltd to solve the problems.  It shouldn't be up to us to tell them what is wrong with their system

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